Mohammad Nafiz

Hello @mightywebsa,

Thanks for reaching out. We apologize for the inconvenience.

If you are using the Pro features of the plugin, you should open a ticket for support.

Please note that commercial products are not supported in this forum.

Thank you.

Hi @divyawl,

Thank you for reaching out to us. I understand you’re experiencing an issue with the quiz.

To assist you better and investigate this matter further, could you please share:

• A screenshot or screen recording of the issue.
• Any specific steps you followed before encountering this problem.

This will help me to understand the situation in more detail and provide you with an effective solution.

Looking forward to your response.

Hi @supersam258,

Thank you for providing the screenshots. Based on your explanation, it seems the Course Retake feature is not functioning as expected because the Strict mode is currently enabled.

You’ll need to choose Flexible mode in the Course Completion Process. This allows students to retake courses even after they’ve been completed.

Here’s how you can make the change:

• Go to the WordPress Dashboard.
• Navigate to Tutor LMS > Settings > Course > Course Completion Process.
• Select Flexible mode instead of Strict mode.
• Save your settings.

Once this change is made, the retake button should appear as expected for completed courses.

If you continue to experience issues after making this adjustment, feel free to reach out. Please note that we cannot accept or exchange login credentials via this forum for security reasons, per WordPress guidelines.

Let me know how it goes!

Hi @artoftech,

Thank you for providing the details!

Since everything seems to be working as expected on my end, I would recommend trying the following troubleshooting steps to help identify the issue:

• Deactivate Non-Tutor LMS Plugins: Temporarily deactivate all plugins except Tutor LMS and check if the issue persists. This will help determine if there is a conflict with another plugin.
• Switch Theme: Change the current theme to a default WordPress theme like Twenty Twenty-Three and check again. This will help rule out any potential theme-related conflicts.

Hi @supersam258,

Thank you for reaching out!

You’ve created three paid courses that are related to each other. When a student purchases course one and completes it, they are unable to access course two and three.

If i am correct, course two and three would need to be purchased individually unless they are bundled together as part of a course bundle.

Please note that the course bundle feature is available in Tutor LMS Pro.

Let me know if this resolves your issue or if you need further assistance.

Hello @sitebland,

Thank you for reaching out!

The issue you’re experiencing with editing specific post types in Elementor is likely due to their settings not being enabled for Elementor editing.

To resolve this, please follow these steps:

• Go to your WordPress Dashboard.
• Navigate to Elementor > Settings and click on the General tab.
• Ensure the checkboxes for Courses, Lessons, Quizzes, and Assignments are selected under the Post Types section.
• Save the changes.

After enabling these post types, you should be able to edit them using Elementor without any issues.

Hello @sankaweerasinghe,

Thank you for your response. Since the issue occurs with the Anesta theme, I recommend contacting the theme author for assistance. They can provide better help regarding this issue.

Hello,

The issue seems to be a version mismatch between Tutor LMS Free and Pro. To ensure compatibility and proper functionality, both versions of the plugin must be the same. For example, if you’re using Tutor LMS Free 3.0, you’ll need to update your Tutor LMS Pro to the corresponding version.

I hope this resolves the issue for all of you.

@digitalmaker @lucasguicar @danidile94 @erukoz @abulais @hasnainmalik @italiantech

Hi @artoftech,

Thank you for reaching out and providing details about the issue. To help me troubleshoot the error further, could you please confirm which version of the Tutor LMS plugin and WordPress you are currently using? This information will allow me to identify if the issue is related to a specific version and assist you more effectively.

Looking forward to your reply.

Hello @digitalmaker,

Please provide us with screenshots that highlight the issue you are experiencing. You can use any image-sharing service like?https://pasteboard.co/,?https://imgur.com/,?https://snipboard.io/, or even upload the screenshot to your own website. Once you upload it to an image-sharing service, please share the link to the image here.

Hi @sankaweerasinghe,

Thank you for reaching out!

To troubleshoot the issue, could you please try switching to the default theme Twenty Twenty-Four? Once you’ve done this, please check if the icons appear as expected. This will help me determine if the issue is related to your current theme.

Looking forward to your response.

Hi @seeken,

Thank you for reaching out!

Currently Tutor player does not support HLS encrypted videos and cannot be extended for this functionality.

Hi @havidz,

Thank you for reaching out to us!

Course Bundle feature is part of the Tutor LMS Pro version. As you are using the Pro version of the plugin, please?open a ticket?for support. Our customer support specialists are ready to check the problem and help you accordingly as soon as possible.

Commercial products are?not supported in this forum.

Thank you.

Hi @andrea-capretti,

Thank you for reaching out!

You can find the completed status of a course for a user in the wp_comments table in the database.

Hello @norasing4k,

Thank you for bringing this to our attention!

Our team is aware of this, and we’re working on it. This will be resolved in our upcoming theme update, so there’s no need for any immediate action on your part.