Forum Replies Created

Viewing 14 replies - 1 through 14 (of 14 total)
  • Thread Starter andrew

    (@urchindesign)

    Thanks for getting back to me.

    I eventually figured out our issues. In the end it related to an issue with the theme layout in our search results.

    Because we have a parent SKU and only the variations have stock management turned on we had issues with the ‘add to cart’ button allowing users to add products to the cart without first selecting the variation.

    This was an issue on our end relating to our search results which showed an add to cart button instead of a button to the product. This meant the users were able to add products to the cart without selecting the variation. Essentially ordering the parent product.

    I’ve fixed this in our search results template.

    Thread Starter andrew

    (@urchindesign)

    Thanks. The issue here is that you are prompting to install the plugin. Then once installed, even if you don’t need it, you need to connect to woo to get updates for the plugin.

    The plugin itself should not require connecting to a woo account for updates.

    I’m going to remove the plugin as it seems it isn’t needed but perhaps you should reconsider a few things.

    Thread Starter andrew

    (@urchindesign)

    Thanks. I did not see that thread. As I can’t really run a RC release on production is it safe to use the Rollback plugin and revert to Woo 8.5.2 where things work as expected?

    Thread Starter andrew

    (@urchindesign)

    Thanks.

    Thread Starter andrew

    (@urchindesign)

    Thanks for getting back to us. Not sure as it seems to be only this plugin that causes the issue. Perhaps a conflict with something else however as soon as we update your plugin our site goes down. The only way to get it back up is to change the Learn Dash plugin folder to a hidden folder. As soon as I downgrade your plugin then I can change Learn Dash back and everything works as expected. I suppose it could be something else.

    We also have Gradebooks, Learndash Notifications, LearnDash ProPanel and Uncanny Toolkit for Learndash.

    We are running PHP8.0 if that helps.

    Here is the error I see. This error occurs as soon as I upgrade your plugin. Currently everything is 100% up to date except your plugin which is stuck on version 1.5.2.

    This error occurs in the logs the instant I upgrade the plugin.

    [19-Aug-2023 11:22:25 UTC] PHP Fatal error: Declaration of StellarWP\Learndash\lucatume\DI52\Container::has($id) must be compatible with Psr\Container\ContainerInterface::has(string $id): bool in /wp-content/plugins/sfwd-lms/vendor-prefixed/lucatume/di52/src/Container.php on line 294

    This obviously takes the site down. At this point if I either disable your plugin or learndash then the site works again.

    • This reply was modified 1 year, 3 months ago by andrew.
    Thread Starter andrew

    (@urchindesign)

    Thanks for the explanation although it still doesn’t make 100% sense to me.

    If my minimum amount for free shipping is R1200 and the customer spends R1200 and then applies a coupon then there should still be free shipping if I have checked the box “Apply minimum order rule before coupon is applied”.

    The way the coupon is applied may impact taxes in a certain way but it really shouldn’t affect the free shipping given the rule should be applied before we add the coupon.

    Thread Starter andrew

    (@urchindesign)

    And here is one more of the cart itself.

    https://snipboard.io/Uj0RTp.jpg

    Thread Starter andrew

    (@urchindesign)

    In my original tests I have already turned off all plugins except Woo. Please see status report with them all turned off again. It doesn’t make a difference.

    This is before we apply the coupon.
    https://snipboard.io/4MCf3t.jpg

    This is after we apply the coupon.
    https://snipboard.io/UQa3WC.jpg

    Please note there is also VAT (tax) of 15.0001%

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://umatiestg.wpengine.com
    Site address (URL): https://umatiestg.wpengine.com
    WC Version: 6.9.2
    REST API Version: ? 6.9.2
    WC Blocks Version: ? 8.3.2
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.0.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: ?
    
    ### Server Environment ###
    
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    PHP Version: 8.0.22
    PHP Post Max Size: 100 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 10000
    cURL Version: 7.74.0
    OpenSSL/1.1.1n
    
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    ### Security ###
    
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    ### Dropin Plugins (2) ###
    
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    object-cache.php: Memcached Redux
    
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    ### Settings ###
    
    API Enabled: –
    Force SSL: –
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    Currency Position: left
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    Number of Decimals: 2
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    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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    Connected to WooCommerce.com: ?
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    ### WC Pages ###
    
    Shop base: #13 - /shop/
    Cart: #14 - /cart/
    Checkout: #15 - /checkout/
    My account: #16 - /my-account/
    Terms and conditions: #142 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Storefront
    Version: 4.1.3
    Author URL: https://woocommerce.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
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    settings
    
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    Options: ?
    Notes: 96
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    Oldest: 2022-08-21 12:15:11 +0000
    Newest: 2022-09-15 18:01:06 +0000
    
    Complete: 62,682
    Oldest: 2022-08-22 03:19:17 +0000
    Newest: 2022-09-20 05:28:54 +0000
    
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    Newest: 2022-09-26 12:41:20 +0000
    
    ### Status report information ###
    
    Generated at: 2022-09-20 07:32:58 +02:00
    
    Thread Starter andrew

    (@urchindesign)

    This is a staging server. I’ve deactivated most plugins, activated Storefront and created a new plugin with Smart Coupons deactivated just to rule out any 3rd party plugins.

    Screenshots of coupon settings
    https://snipboard.io/6lb1UI.jpg
    https://snipboard.io/LMEC7z.jpg
    https://snipboard.io/9yhA4P.jpg

    For the coupon we have tried various different settings.

    Screenshot of free shipping
    https://snipboard.io/otvqEg.jpg

    For shipping we’ve tried both “A minimum or amount OR a coupon” and “A minimum order amount”.
    As mentioned the coupon activates correctly at R1200 but as soon as you add the coupon the shipping is added back specifically for the price ranges mentioned above.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://umatiestg.wpengine.com
    Site address (URL): https://umatiestg.wpengine.com
    WC Version: 6.9.2
    REST API Version: ? 6.9.2
    WC Blocks Version: ? 8.3.2
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.0.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: ?
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.0.22
    PHP Post Max Size: 100 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 10000
    cURL Version: 7.74.0
    OpenSSL/1.1.1n
    
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    Max Upload Size: 50 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
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    WC Database Prefix: wp02_
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    Database Data Size: 456.92MB
    Database Index Size: 289.19MB
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    wp02_actionscheduler_logs: Data: 14.55MB + Index: 11.03MB + Engine InnoDB
    wp02_atum_export_templates: Data: 0.23MB + Index: 0.03MB + Engine InnoDB
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    wp02_atum_inventory_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp02_comments: Data: 15.55MB + Index: 10.09MB + Engine InnoDB
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    wp02_facetwp_index: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
    wp02_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp02_litespeed_img_optm: Data: 1.52MB + Index: 0.28MB + Engine InnoDB
    wp02_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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    wp02_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
    wp02_pmxe_posts: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp02_pmxe_templates: Data: 0.44MB + Index: 0.00MB + Engine InnoDB
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    wp02_pmxi_images: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
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    wp02_pmxi_posts: Data: 0.33MB + Index: 0.00MB + Engine InnoDB
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    wp02_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp02_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp02_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp02_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp02_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
    wp02_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp02_wfwafconfig: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp02_woocommerce_gpf_google_taxonomy: Data: 1.52MB + Index: 0.13MB + Engine InnoDB
    wp02_wpmailsmtp_debug_events: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wp02_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp02_wpo_wcpbn_batch_numbers: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
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    wp02_yoast_indexable_hierarchy: Data: 0.14MB + Index: 0.23MB + Engine InnoDB
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    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    ### Post Type Counts ###
    
    acf-field: 22
    acf-field-group: 2
    afreg_fields: 1
    attachment: 730
    b2bwhs_custom_field: 10
    b2bwhs_custom_role: 2
    b2bwhs_group: 9
    b2bwhs_list: 119
    b2bwhs_rule: 3
    cs_footer: 1
    cs_header: 1
    cs_layout: 6
    cs_template: 22
    def_reg_fields: 10
    mc4wp-form: 1
    nav_menu_item: 40
    ni-order-status: 1
    page: 23
    post: 18
    product: 114
    revision: 2
    shop_coupon: 361
    shop_order: 11301
    shop_order_refund: 2
    wp_global_styles: 1
    wpsl_stores: 113
    xcorderstatus: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (6) ###
    
    Advanced Custom Fields PRO: by Delicious Brains – 5.12.3
    Safe SVG: by 10up – 2.0.3
    Product Gallery Slider for WooCommerce - Twist: by Codeixer – 3.3
    WooCommerce: by Automattic – 6.9.2
    Wordfence Security: by Wordfence – 7.6.1
    WP Mail SMTP: by WPForms – 3.5.2
    
    ### Inactive Plugins (30) ###
    
    B2B & Wholesale Suite: by WebWizards – 1.4.0
    Content Dock: by Themeco – 2.0.6
    FacetWP: by FacetWP
    LLC – 4.0.9
    
    FacetWP - Cache: by FacetWP
    LLC – 1.6.1
    
    FacetWP - Flyout menu: by FacetWP
    LLC – 0.8.1
    
    GTM4WP: by Thomas Geiger – 1.16.1
    Login as User: by Web357 – 1.4.4
    Mailchimp for WooCommerce: by Mailchimp – 2.7.5
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.10
    Redirection: by John Godley – 5.3.4
    Snippet: by Themeco – 2.1.1
    Temporary Login Without Password: by StoreApps – 1.7.6
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.22.21.25
    
    WooCommerce Google Product Feed: by Ademti Software Ltd. – 10.7.5
    WooCommerce PayFast Gateway: by WooCommerce – 1.4.25
    WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 3.1.1
    WooCommerce PDF Invoices & Packing Slips Premium Templates: by WP Overnight – 2.18.1
    WooCommerce PDF Invoices & Packing Slips Professional: by WP Overnight – 2.12.1
    WooCommerce Print Order List: by WP Overnight – 1.9.0
    WooCommerce Product Batch Numbers: by WP Overnight – 1.5.0
    WooCommerce Product Batch Numbers Export Add-on: by Alexandre Faustino – 1.0.0
    WooCommerce Smart Coupons: by StoreApps – 6.1.1
    WP All Export - ACF Export Add-On Pro: by Soflyy – 1.0.4
    WP All Export - WooCommerce Export Add-On Pro: by Soflyy – 1.0.5
    WP All Export Pro: by Soflyy – 1.8.0
    WP Overnight Sidekick: by WP Overnight – 2.5.1
    WP Store Locator: by Tijmen Smit – 2.2.235
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
    Yoast SEO: by Team Yoast – 19.6.1
    Zapper Payments for WooCommerce: by Zapper Development – 2.1.4
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: Memcached Redux
    
    ### Must Use Plugins (5) ###
    
    Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
    WP Engine Cache Plugin: by WP Engine – 1.0.10
    WP Engine Seamless Login Plugin: by WP Engine – 1.6.0
    WP Engine Security Auditor: by wpengine – 1.0.10
    WP Engine System: by WP Engine – 5.0.1
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: ZAR (R)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #13 - /shop/
    Cart: #14 - /cart/
    Checkout: #15 - /checkout/
    My account: #16 - /my-account/
    Terms and conditions: #142 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Storefront
    Version: 4.1.3
    Author URL: https://woocommerce.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: /nas/content/live/umatiestg/wp-content/plugins/twist/inc/public/templates/default.php
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ? Next scheduled: 2022-09-19 08:21:55 +02:00
    Options: ?
    Notes: 96
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Canceled: 32
    Oldest: 2022-08-19 13:12:04 +0000
    Newest: 2022-09-15 18:01:06 +0000
    
    Complete: 62,915
    Oldest: 2022-08-22 03:19:17 +0000
    Newest: 2022-09-19 06:38:27 +0000
    
    Failed: 10
    Oldest: 2022-06-14 12:51:10 +0000
    Newest: 2022-06-14 12:51:10 +0000
    
    Pending: 9
    Oldest: 2022-09-19 09:49:05 +0000
    Newest: 2022-09-19 12:28:42 +0000
    
    ### Status report information ###
    
    Generated at: 2022-09-19 08:41:48 +02:00
    
    Thread Starter andrew

    (@urchindesign)

    Thanks. We got rid of the plugin. I don’t believe in manually updating core plugin files and 2 months is a long time to wait.

    Thread Starter andrew

    (@urchindesign)

    Basically the way the Woo is working it out and doing its rounding the actual VAT amounts are always out. The more items that are ordered and the bigger the orders with multiple items, the bigger the discrepancies.

    According to our accountant and all the big South African retailers we supply the VAT is not correct.

    I’ll get an example from our accountant but if you search on Google you will find that this has been an ongoing issue for some time.

    andrew

    (@urchindesign)

    This did not help for me. I have rerun the htaccess rules etc. but still have the same message:

    It seems your server setup does not support headers in .htaccess. You should either fix this (install mod_headers) or deactivate the “Enable direct redirection to existing converted images?” option. Otherwise the Vary:Accept header will not be added and this can result in problems for users behind proxy servers (ie used in larger companies)

    I have also spoken to support who confirmed the mod_headers is enabled.

    • This reply was modified 4 years, 9 months ago by andrew.
    andrew

    (@urchindesign)

    Just wondering if there is any feedback on this? We are experiencing the same issue with a different Litespeed hosting set up.

    Thread Starter andrew

    (@urchindesign)

    Thanks for the speedy response ??

Viewing 14 replies - 1 through 14 (of 14 total)