Lee Hayward

Their reply to my support email was equally unhelpful. I’ve gone back to using updraftplus for now. I still don’t see the point of having this support forum if we still have to email the developer for an answer to a question posted over and over by multiple users. Like I said though, their email support wasn’t any better.

Would you please provide the answer here also, so people having the same issue don’t have to find this and then waste another hour or three waiting for a reply to their email. This post is absolutely pointless without the answer!

You’re better off using tawk.to , it’s truly 100% free, no strings or hidden surprises like this developer seems to throw at us. I’m fedup with WP plug-in developers using the WP platform as a way to make a quick buck, especially when it’s for features they really don’t need to charge for .. like reducing the 10 second wait time, a premium PAID for service? lol .

Before I do that, I’m trying to keep my website out of this for now. I’d like to say this happens with all the themes and at different paragraphs. Nobody else has had this issue ?

Dan. Yes, I know . But I’m saying that the problem might be something with happening with their plugin, they still need to execute code via their plugin on your server. Simply saying Whitelist the IP is not helpful, when I can guess it isn’t their IP being blocked or all of us would be experiencing the same problem. Just a thought!

Hi Dan. This would need to be tested with the WPremote script, not Better Security. Email the WPremote people and see if they can check it for you, there should be an option to log_errors or a display_errors function you can turn on somewhere in their script, for debugging.

Good luck, I hope the developer gets back to you.

Dan, I know this might sound like a dumb suggestion.. But have you disabled the other two firewall plugins and just left Better WP Security running? Also, you might want to enable php logging and see if you can find anything obvious in there.. I think there’s some tuts on this if you google it…

Hi Dan. I’m using WPremote with Better WP Security (fully turned on) and it works for me ?

hel.io , what did you fix in 2.1.3 , I just got the update but there wasn’t anything mentioned on your change log..

Myself and Hel.io spent a fair bit of time, well it was mostly all Hel.io and he stuck with it until he had it working on my site. He’s dedicated and professional, I’ll give him that. It was also a pleasure to make his acquaintance and I’ll be making a contribution toward his efforts by the end of next month. I’m with PaBLoX on this one, good work Hel.io, keep it coming ??

If you could get this fixed i’d consider making a donation towards your efforts. But as it stands I’d highly recommend anyone running this plugin having this issue to deactivate it now, as there may be some serious flaw waiting to be exploited by a clever hack! Just saying!

Same here. It doesn’t backup and when I choose manual backup, it just gives me a blank page. No log file being dumped, no errors being thrown up, just a blank page. I’m running the latest release of WordPress and your plugin. Sorry, can’t give you any more than that, because there isn’t any more to give!