Upi

We’ve upgraded a version but it didn’t solve it.

We’re working on it. I hope to release a new version soon.
Uri

Hello,
please try a couple of things;
1. try and download the CSV instaed of excel – does this work ?
2. check on the server under wp-content/uploads/upicrm – is there an excel file on the server folder ?

please let us know ,
thanks
Uri

HI,
this sometime (regrefully) happens when there’s a colission between the code of UPI, and either one of the pligins or the theme, in your case – looks like the theme is the issue.

If you’ll contact on on our web site for support we’ll do our best to work with you and solve this one.
Thanks
Uri

Hey,
we seem to keep on stumbling on this one… sorry about that.
can you please share version information (both for WP and Elementor plugins ?
and also – a screen capture of the lead mapping for the form ?

We’ll be happy to solve this as well.

thanks
Uri

Hello,
can you please either here or through our web site – submit the complete error message, including indication of code lines etc ?
Thanks
Uri

Hello,
we’re checking this with the dev team.
Thanks
Uri

Ok… sorry about that…
it happens when some “other” plugins are colliding with our due to “bad” code writing.

Can you plaese try and disable all other plugins, see if Upi dashboard works, and then start activating them until you find the rogue one ?

Thanks
Uri

Hello,
we think it’s somtinhg unique with your servers, as we haven’t heard of this issue from our community until now.
please contact us directly on our web site for direct support.
Thanks
Uri

Hello,
version upgraded – can you make sure you’re using the latest version and report if it’s still occuring ?
thanks
Uri

Hello and thanks.
a support ticket is now managed directly.
We’ll close this thread for now ??
Thanks
Uri

Hi again.. thanks for the info.
looks like something on our side…
CAn we ask you to contact us on our web site?
We’d like to take it a step forward and solve this with your cooperattion, if you will.

Thanks
Uri

Hi
What version is installed?
Can you please make sure that you’re using the latest version of UPI?
Thanks
Uri

Hello,
thanks for reporting this.
We’ll take it to the dev team and make sure we respond to it.
Please try also changing the Email setting on the menu and let us know if you still get this error ?

Thanks,
URi

Hey
Take a looks at the e-mail section of UPI
By default UPI will send notifications to users when a lead is assigned to them

You can customize these emails and add addresses in cc as well

It should work out of the box… just give it a try
Uri

(working directly with user – sent support on our site with more info – closing this thread here)