ukenpachi

Hi, I found what the issue is, which was actually to do with Facebook. You guys need to look into it which might explain why the review for the plugin is bad.
I created a new Facebok business account to test this out and this is the issue.

Connecting the plugin to the new facebook works fine, it creates 2 new users “WooCommerce Extension V2 System User (FBE)”
and “Partner Created System User”

If you deactivate the woocommerce facebook plugin or delete it and reinstall it again and connect to your facebook business account, you get the error I mentioned above in this ticket. To resolve this, you need to go into facebook manager and delete the 2 news users created by the plugin “WooCommerce Extension V2 System User (FBE)”
and “Partner Created System User” and then connect it again, and it will work.

Suggest fix 1: 1 show a useful error message so user can manually delete those 2 users.

Suggest fix 2: Facebook automatically check if this was connected before and then user the existing users “WooCommerce Extension V2 System User (FBE)”
and “Partner Created System User”

Suggest fix 3: Create a new user again with prefix of _1 or something.

Hopefully that helps the dev to fix the issue, if you can’t do it. I will be happy to create those fixes for a small fee.

• This reply was modified 3 years, 10 months ago by ukenpachi.

for the past 7 months when trying to connect this plugin to my facebook page. I have been getting this https://i.ibb.co/0Bz5r5L/facebook.jpg

“Something went wrong when connecting to Facebook!”
“Please try again.”

Our business facebook page is over a year old with over 10k likes on the page.

@themehigh thanks for the reply. I submitted a ticket immediately after opening this issue. Is this issue only for premium users? if yes I can downgrade to the lite version until you fix this issue. Can you confirm this