ueduard

I have the same exact problem even with the default WordPress theme.

https://share.getcloudapp.com/BludA8zB – This video should be self-explanatory.

Same problem here….any respond from the author will be great.

After a close inspection, and future email changes with the support team from K news plugin, I did realized that my previous emails were not received by the support theme. After they got my emails, I received a top class support.

Please disregard my previous message. Right now the support team is helping me to correctly configure the plugin, to feet my needs.

Thank you for your time.

I’ve try to send 30 emails but the server returned 500 error. Timed out. Currently I’m using K-news Pro to send newsletter to 31.000 users. Could this be the problem?

is it possible to add a subscription form to my wordpress page (not a widget) to display only the email field? and a submit button?

If yes How can I do that. I don’t want to put in my subscription form name and surname.

Thank you in advanced.

Of course I’ve done that. But still the only thing I can do is to search for a topic…

Maybe I’m so stupid :). On the link you have indicated, I can only see others posts, but I cannot post my question or at least I didn’t see where is the link for me to post my question.

Can you please help me with that?

I did go to the community forum, but I cannot post any question?! Isn’t enough that I bought the plugin? I need to buy another licence for get support?

I just bought the plugin. Maybe now you can help me to achieve this.

Hi @david. Thank you for your time to respond to my question. So I buy the plugin I will get this functionality I was talking about? If so I will be more than happy to pay for it. Can you please let me know. Thank you once more.

@alex Nguyen: Make sure you don’t have Open Sans or Open Sans Condensed installed on your computer. If you are running on Mac OS X, press CMD+Space (it will open up the search box) and type Font Book. In Font Book app, search for those 2 fonts. If you find them, right click on each of them, and choose Disable.

If you are on Windows machine (Win 7 or 8, even XP and vista) go to Control Panel, and search those 2 fonts, simply delete them from your system and you should good to go.

Let me know.

@amanda: Glad it did the trick. I was so frustrated.

Update: I get this resolved. It was a system issue. Not WordPress related. If others will encounter the same problem, and if you are running on OS (Apple) make sure that you don’t have installed Open Sans and Open Sans Condensed. To verify if you have those fonts installed open the Font Book, and see if any of those fonts exist in your system. If they exist you can simple disable those fonts.

Hope this will help others.

Same thing here….:(

Hy. I’ve try to make this work but nothing happens, I fallow the instructions from here. When I click on the link, nothing happens, if I view the source I can see that the form is generating. But the popup window doesn’t work?

can you help me?

Anyone with a solution?