tychesoftwares

Hi @nervengas2023,

We’re sorry to hear about the difficulties you’re experiencing.

Regarding the Lite version of the plugin, fees and discounts should indeed be applied globally to all countries. However, if you wish to specify certain countries for fee application, then yes, Pro version offers this functionality.

Regarding the issue you’re encountering with fees not being displayed, could you please clarify if you’re unable to see the fees on the WooCommerce Checkout page or the WooCommerce Checkout Block page? This information will help us better understand and address the issue.

To further assist you and resolve this matter promptly, we kindly ask you to create a support ticket using this link. We will work closely with you to investigate and resolve the issue you’re facing.

Hi @willowct,

Thank you for your thorough explanation.

Currently, our plugin isn’t compatible with WooCommerce Checkout Block. However, I want to assure you that we’re actively working on including this feature in our next release.

I appreciate your understanding and patience. Rest assured, I’ll keep you informed and notify you immediately when the update with this compatibility becomes available.

Do let me know if you have any further concerns.

Hi @philip8829,

Thank you for the detailed explanation.

On the individual product page, you will have the option to select Tax to be applied to the product per payment gateway – https://prnt.sc/jS28VgGw2hbJ – That feature can indeed be helpful for specifying tax handling based on different payment gateways per product.

Isn’t this helpful?

Hi @willowct,

Yes, the plugin is compatible with the latest version of WooCommerce. I’ve tested this scenario and fees/discount is being added on checkout page. Could you please share screenshots of the setup of the plugin so that I can try to replicate the issue at our end?

Also, can you please create the ticket here on our support tool so that we can communicate more in detail about this?

Hi @majar9,

Sorry for the delay in response due to the weekend.

Yes, you can do that by setting up Minimum Delivery time (in hours): to 48 hours. This will block Wednesday and Thursday when you will come to the site on Wednesday.
Attaching a screenshot for your reference: https://prnt.sc/u6z0de2kQbb3

Do let me know if you have any further questions.

Hi @amghere19,

I was unable to check this on your site as it seems your site is yet to launch.

Could you please tell me by sharing screenshots of what you changed in appearance and how the calendar looks on desktop and mobile?

Hi @dominoevers,

Yes, you can override the email template from WooCommerce > Settings > Email section and fetch the delivery date and time using the meta key and customize it [making font size bigger] as per your requirement.

You can use ” _orddd_lite_timestamp ” meta key which stores the delivery date in timestamp format. Also, you should be able to fetch the delivery date using the ‘Delivery Date’ field label. It is the meta key.

For eg,
$delivery_date = get_post_meta( $order_id. ‘Delivery Date’, true); or
$delivery_date = get_post_meta( $order_id, ‘_orddd_lite_timestamp’, true);

Or you can use ‘orddd_lite_get_order_delivery_date’ function which will fetch the delivery date of order.

Example:
$order_id = 786; /sample order ID/
$orddd_class = new orddd_lite_common();
$delivery_date = $orddd_class->orddd_lite_get_order_delivery_date($order_id);

Do let me know if you have any further questions.

Hi @fawadinho,

Thank you for bringing this to our attention.

To dive deeper into this issue, could you provide more details about the specific error messages or any other observations when attempting to update an order with the “pending” status using the WooCommerce API? This additional information will help us investigate and resolve the problem more effectively.

Hi @archfabricationandmachine,

Sorry for my delayed response as I was on leave these days.

In the Database, we do not change the original order id created by the WooCommerce because that order id is used for many core functions and also by multiple plugins and themes, so what you will have to do is, you will have to contact to support team of the WebToffee Import/Export Plugin and ask them to change the code where Order ID is been fetched to import the orders and have to use the below code for Custom Order Number instead of the code used for WooCommerce Order ID:

$custom_order_number = $order->get_order_number(); //where $order is an order object

They will definitely help you with this. Ask me if you need any help.

Regards,
Chetna Bhutka

• This reply was modified 1 year, 3 months ago by tychesoftwares.

Hi @sukvlm,

Sorry for the delay in checking.

I just checked and observed that the custom order statuses are being appeared in the “Bulk Action” list on Order page even if we have the code(shared by you) added to functions.php file.

Could you confirm once again if there is something else causing this bug at your end?

Hi @extractlabs,

No, the file name is correct. After downloading the file from the above link, you will need to go to “wp-content/plugins/custom-order-numbers-for-woocommerce/includes/” folder where “class-alg-wc-custom-order-numbers-core.php” file is already available.

You can replace the downloaded file with the original file here.

Do let me know if you have any further concerns.

Hi @schero86 & @extractlabs,

Thank you for pointing this out!

We have this issue fixed at our end. I’ll need you to download the fix from the below link and replace the file with the original file.

Link: https://www.dropbox.com/scl/fi/ocwbxztsv5ffzqjnwz1tz/class-alg-wc-custom-order-numbers-core.php?rlkey=3dw7wpaqsw7irrx073mooobpo&dl=0
file path : /wp-content\plugins\custom-order-numbers-for-woocommerce-pro\includes

Do let me know the result after applying this fix.

Hi @sukvlm,

I apologize for the inconvenience caused to you.

I’ll be checking this and will get back to you with an update.

Hi @nickiova,

I’m glad to hear that the updated file seems to have resolved the previous object caching issue.

The change we made was to the query, which now only returns IDs. In contrast, the previous query returned all order information, leading to the error. This adjustment has seemingly resolved the problem.

If you have any further questions or require additional information, please don’t hesitate to reach out.

Hi @nickiova,

We have the issue fixed & I am sending you a patch file to address this issue.

1. You can download the code patch from this link – https://www.dropbox.com/scl/fi/ocwbxztsv5ffzqjnwz1tz/class-alg-wc-custom-order-numbers-core.php?rlkey=3dw7wpaqsw7irrx073mooobpo&dl=0
2. After downloading the file, you can replace it with the original file at \wp-content\plugins\custom-order-numbers-for-woocommerce\includes folder.
3. The patch makes the necessary changes to fix the bug and has been tested thoroughly. But please make sure you take a backup before replacing the file.

Please let me know if you have any questions or issues with the patch.