tychesoftwares

Hi All,

I’m extremely sorry for the trouble you have been experiencing right now.

Yes, you’re correct. Many delivery dates are getting blocked in the delivery calendar with the latest update of the plugin. I’ve already escalated this bug to our development team so they will fix this issue as soon as possible.

Please stay here, we will send you the fix soon. Apologize for the inconvenience and thank you for pointing out this bug. ??

Hi @zappob,

I’m afraid, it’s not possible right now. But yes, this tweak is already added in our to-do task to make the icon non-mandatory. I’ll inform you as soon as this feature will be released.

Okay, then would you please contact to Kadence WooCommerce Email Designer plugin and ask them to make the necessary changes in their plugin. I think they will assist you in a better way here.

The reason is we do store the delivery date in database and then the plugin which does show the delivery date in email, is responsible for this. So, you will have to contact them. If they will need any help, don’t hesitate to ask me.

Hi @maeystudioviv,

I have tried to replicate the issue at our end and it shows the Custom Order ID in the Email Subject and in the email body. Here is the screenshot of it: https://prnt.sc/1r14xe8

Can you show me the setup you have done in our plugin in the email section? And tell me what’s the Payment method you used.

Hi @anduril3019,

Would you please all the screenshots upload to the Google doc or dropbox.com link and share it with us? Also, it would be great if you can provide us the steps to replicate the issue you are facing.

Hi @leerh,

For removing the delivery date field label from email only, you will have to override the email template from WooCommerce > Settings > Emails section and then you will have to make few changes in the template file as per your requirement.

You can fetch the delivery date using the meta key and customize it as per your requirement.

Do let me know if you want to customize the email template in that way. I will share with you the code for fetching the delivery date.

Hi @maeystudioviv,

Do you mean that WooCommerce Order ID is getting displayed instead of the custom order number in the email header?

Are you using a plugin for customizing email?

Hi @marahmanb2b,

Thanks for sharing the code.

I was also able to replicate the issue at our end where the discount price is added for zero-priced products which shouldn’t be. I have reported this bug to our development team so they will fix this soon. I’ll provide you the fixed file as soon as I’ll have an update from them.

Hi @yatgirl,

If you will reinstall the plugin, the database notice won’t come again. Because some options will be there in the database. So, you will have to delete the below options after deleting the plugin then try to reinstall the plugin. You’ll definitely receive the notice again on the site.

For update notice, options in Database are:

alg_custom_order_numbers_no_meta_admin_notice ( delete )
alg_custom_order_numbers_update_meta_key_in_database ( delete )
alg_custom_order_number_old_orders_to_update_meta_key = yes ( this option should have value yes in DB)

Do let me know if you have any further questions.

@marahmanb2b,

Thank you so much for sending the screenshots of the setup. That would be helpful.

Could you please share the code here added in your functions.php file?

Hi @jarnorohto,

Can you share with us the ticket number or the forum page URL where we chatted with you about this requirement? I’ll need to check the conversation.

Hi @yatgirl,

In v1.3.3, the cron job was added to update the new meta key which includes the prefix/suffix as well, which makes the old order searchable through prefix/suffix also.

The cron job will run every 5 minutes only until old orders are updated with the Custom Order Numbers meta key. Once all old orders are updated, it won’t run.

Hi Lukasz,

Glad to know that you could find out the reason. This would be helpful if any other client do the same mistake on their site.

Hi @marahmanb2b,

Would you please show me the setup of the product setting and general setting of our plugin through the screenshot? Also, please tell me which version of the Flatsome theme you are using? We have v3.12.0.

Hi @manhjk,

Did you check whether the order reappears when our plugin is deactivated? – I just want to be sure here that the issue is with our plugin only.

Would you please share with us the screenshot of the email you have received and the orders list page to see if there is a sequence in the orders which are getting missed?