tychesoftwares

Hi @anaicarretero,

Could you please show me the setup through the screenshots so that I can try to replicate the issue at our end?

Hi @freshuk,

We have shared the fix for this bug with you on the ticket. We will communicate through the ticketing system only.

I see. I get it. Yes, it should work if you can place it in a suitable position.

Hi @41digital,

I have tried to replicate the issue but I was unable to reproduce it at our end. The rounding price is not getting applied when the setting is unchecked. You can see the screenshot here – https://prnt.sc/1rph308

Would you please show me the setup you have done through screenshots and the issue you are using?

Hi @anduril3019,

Yes, please keep us updated if you find anything else related to this. We will also be trying to replicate the same at our end and post an update here.

Hi @zappob,

I understood your problem. The thing is the WooCommerce will consider only Pending and Failed order status as Payable. It won’t consider the custom order status as Payable.

I think there is a hook in WooCommerce itself to make custom orders status payable.

Refer to these links:
https://dev.to/jackharner/make-woocommerce-custom-order-status-payable-27hn
https://stackoverflow.com/questions/42211789/setting-custom-order-statuses-as-valid-for-payment

You can make the changes to your site as per your requirement. Do let me know if you have any further questions.

Hi @aaustria,

Which CSS style do you want to restore? I think this is a custom requirement that we won’t be able to add in the plugin release.

If you can tell me in detail then we might be able to help you if possible.

Hi @mangakami,

Can you tell me the exact place where you want to show the gateway fee/discount info on the product page? I’ll have a word with my developer and will let you know if we can help with this.

Also, please confirm whether you want to place gateway fee/discount info or gateway fee/discount price or both on the product page?

Hi @aaustria,

Yes, that makes sense. I’m forwarding this to our development team so that they will definitely work on this in future releases.

Thank you for your suggestion.

Hi @maeystudioviv,

Yes, I know that. You will have to use the below code for Custom Order Number instead of the code used for Order ID:

$custom_order_number = $order->get_order_number(); //where $order is an order object

Do let me know if you have any questions.

It’s my pleasure. Glad to know that the issue has been fixed on your stores too. Feel free to share the feedback on our review page.

Have a good day!

Hi @zappob,

I couldn’t understand your requirement clearly. Could you please explain a little bit more with an example? So that I can assist you in a better way.

Also, could you show me the setup you have done through the screenshots?

Also, I would like to which payment method you used, and did you set the custom order status to be default status for the payment gateway in our plugin?

Hi @anduril3019,

Thanks for sharing the screenshots. I’ll need more help to replicate this bug at our end. Would please answer my questions?

1. Can you share with us screenshots of the settings you have done in our plugin?
2. Did you receive the other duplicated order numbers on the last date of the month?
3. Have you set the reset counter?
4. Did you ever noticed any similarity between other duplicated order numbers and this order #8087?
5. What’s the action you performed between the time of orders 8814 & 8815 he received.

• Did you deactivate our plugin at this time?
• Did you upgrade any plugins or theme on your site?
• Did you renumberate the orders?
• Did you enable or disable any setting?

Your help would be appreciated.

Hi Christian,

The plugin v3.15.1 has been released just a while back with the fix of the issue you’re reporting. Please upgrade the plugin & then check.

Do share with me the result. We are here to help you always.

Hello,

The plugin v3.15.1 has been released just a while back with the fix of the issue you’re reporting. Please upgrade the plugin & then check.

Do share with me the result. We are here to help you always.