tychesoftwares

Hi @kampot888,

Thank you for bringing this to our attention.

I have escalated the issue to our development team, and we are working on a fix. Once the updated version of the plugin is ready, I will share it with you.

I’ll keep you posted on any progress.

Hi @jamilphullani20,

Could you please drop your query on [email protected] email address? We would be happy to address your concern there.

Thank you @translatewebsite for confirming. I’ll further debug this and will get back to you with an update.

In the meantime, you can drop your email to our [email protected] email address so we can update you to your email address and can have more communication.

Hi @translatewebsite,

I tried to replicate the issue at our end. After multiple tests, we were able to replicate the issue in a limited number of cases – 2 out of 20 subscription orders had empty order details. However, due to the inconsistency of the issue, we haven’t been able to confirm that it is directly caused by our plugin.

If you’re experiencing this issue consistently, could you confirm once by deactivating our plugin temporarily and see if the problem persists? This will help us narrow down the root cause.

Let us know your findings, and we’d be happy to investigate further.

Hi @translatewebsite,

Thank you for sharing screenshots. I’ll try to replicate the issue with the same setup and will get back to you with an update.

Hi @schizoos,

Thank you for your patience and for sharing the details. We understand that the issue is coming from our plugin due to the way verification is handled.

We have added this to our GitHub repository and will be working on a fix. We’ll keep you posted.

Let us know if you have any further concerns in the meantime.

Hi @schizoos,

Thank you for letting us know about the warning! This issue originates from the WooCommerce core file (class-wc-email.php). It appears this isn’t caused by our plugin but rather by WooCommerce itself.

To confirm that our plugin isn’t contributing to the issue, could you please deactivate our plugin temporarily and check if the warning still occurs?

Let me know the result.

Hi @jamilphullani20,

This support forum is for the free version of the plugin. Could you please send us an email at [email protected]? I’ll provide you with all the necessary information regarding updating the plugin.

Hi @jimmykwk,

Thank you for bringing up your concern about the skipped numbers in your custom order number sequence. I apologize for the inconvenience caused to you.

The plugin does not reserve or assign custom order numbers to orders in the auto-draft status. I have tested this scenario and confirmed that auto-draft posts are not assigned custom order numbers by the plugin.

To help us investigate further, could you please provide additional details that might assist in replicating the issue? For example:

Screenshots of your plugin setup.
Any error messages or logs you’ve encountered.
Any other findings from your debugging efforts.

These details would be invaluable in helping us pinpoint the root cause and provide a solution.

Looking forward to your response.

Hi @furby100 ,

I’ll be checking our plugin with WPML and will get back to you with an update.

Hi @translatewebsite,

I apologize for the inconvenience caused to you.

I’m going to setup our plugin with WooCommerce Subscription and trying to replicate the issue at our end.

In the meantime, can you share the screenshot of the plugin setup and screenshot of the subscription order?

Hi @martinholmboe,

Thank you for reaching out to us! To move the “pack-to-ship” status in the WooCommerce status menu, so it appears after “processing” but before “completed,” you can follow the steps outlined in this guide: https://www.tychesoftwares.com/how-to-sort-woocommerce-custom-order-status-sequence/

The guide explains how to customize the sequence using a simple code snippet in your theme’s functions.php file. If you’re comfortable making these changes, it should help you achieve the desired order for your statuses.

If you have any further concerns, feel free to let me know, and I’d be happy to guide you further!

Hi @support31,

Thank you for your patience. I apologize for the delay, I was hospitalized last week due to which I was unable to get back to you.

I’ve forwarded this to our team, and they will review the code to assist you further.

To help us investigate more effectively, could you please provide the following additional information:

1. The exact fatal error message you received initially when changing the custom order status and clicking “Update.”
2. The plugin page link of the Custom Email Template plugin you are using.
   This information will be invaluable in diagnosing the root cause of the conflict and providing a resolution.

Looking forward to your response!

Great, Glad to know that it worked for you.

I’ll appreciate if you can review us on the plugin review page.

Have a nice day!

Hi @rnr600,

Yes, it’s just a dismissible notice and won’t cause any functional issues with the plugin or site. However, to remove it, you can follow this quick solution:

1. Add the following line of code to the functions.php file of your theme:
   
   update_option( 'alg_custom_order_numbers_success_notice', 'dismissed' );
   
2. Reload your admin dashboard after clearing the cache.
   
   The notice should disappear after this step. Once it’s gone, you can safely remove the added line of code from the functions.php file.

Let me know if you need assistance with this or have any further questions.