twebteam

Actually Elvira, these links are what I’m looking for but it doesn’t look like I am able to download the files.

Is there an FTP link or some other way that I can get those files over to our testing website?

Thank you,
Troy Thomas

Hi Elvira,

Thank you for the link this is exactly what i was looking for! Hopefully we will be able to get the site properly updated soon, and if we have any issues with the supported versions we will be sure to reach out again.

Thank you so much,
Troy Thomas

Hi Pit,

Sorry it’s taken so long for me to get back to you. Let me follow up with the owner of the facebook account and i’ll get that info over to you.

Thank you so much

I should add though that we do have a blue “shop now” button a little higher up that takes us to our actual website, but we are not able to browse or purchase items directly through the facebook page

Hi Pit,

a) Yeah the set up has been completed successfully to my knowledge, and we have tried disconnecting and reconnecting the site and facebook with the plugin a few times

b) Again I believe so but I will need to check with the owner on that. I can search for a go to the main facebook page for Kiss and Stitch so I believe it should be published, there just isn’t a shop option in the menu towards the top of the business page.

Thank you so much,
Troy Thomas

Hello,

Ah. I see i’ve been thinking this worked the wrong way the whole time. I now see the reset button after actually filtering the products.

Before I was thinking it would appear once any selection other than the default was selected.

Thank you for the clarification

Hello,

That’s really odd that it’s showing up for you. When I make selections it still does not appear. I don’t even see it’s HTML code when inspecting element in chrome.

Perfect!

Thank you!

Hello,

It now appears that one of our forms has been sending entry content in the emails successfully but there are still a couple of issues:

1. The email that does send contains information for every form field even though only specific fields are selected

2. I have tried configuring another email report for another one of our forms but that email does not contain any data even though there are entries from the previous day

Thanks so much,
Troy Thomas

Hello again,

I have another update. I am able to configure the export settings with gravity view disabled, re enable it, and the settings are still saved.

However, even though the email sends successfully the attached file does not have any form data inside it. I tested the data with gravityview still disabled as well to see if it was another conflict but the file was still empty.

It should contain 3 entries that I entered as tests earlier today.

Thanks so much

Hello again,

After doing a little bit more troubleshooting it appears there’s a conflict with the GravityView plugin, once i deactivate the gravityview plugin, the autoExport options appear in the form settings. And then once i reactivate it, they disappear again.

Thanks so much,
Troy Thomas

Hello,

We have created a user account on our demo website for you to take a look at. The demo website is a complete copy of our live website which is having the issue.

You can access the backend through demo.lienresearch.com/wp-admin and using these credentials:
Username: icman
Password: $tart001

Please let us know if you have any problems accessing the demo website.

Thank you

Hi Icman,

Sorry I never got back to you, we were testing your plugin but then the project got pushed to the backburner until recently. This is still an issue. Please let us get back to you with backend access.

Thanks so much,
Troy Thomas

Did you manage to get this solved? We are having the same issue on our website as well

Could this be due to the fact that we are using the free version of this plugin?
Is there anyway to remove those categories from showing?

We have tried just setting the category div to display: none, but if we do that, on mobile devices the first product appears aligned to the right instead of the left due to the space used by the categories in the unordered list.

Any help or information is appreciated