Tusher Ikbal

Hi jianping cheng,
Thanks for reaching out to us.

I found your ticket in our help desk portal and have already responded there. Let’s continue our conversation via the support ticket to quicken our contact and ensure the best possible service.

I appreciate your cooperation. We look forward to helping you further.

Regards
Ikbal

Hi jianping cheng,

I hope you are doing fine. The sticky flycart issue is already solved. It was a cache-related issue, and I already solved it. Now the sticky fly cart doesn’t appear.

Also, I found your ticket on our help desk, and I already replied to you. It’ll be great if you communicate on our support ticket for further instructions. I hope you understand.

I’m looking forward to your response.

Regards
Ikbal.

Hi jianping cheng,

I hope you are doing fine. I checked the ‘Unlimited Elements Addon’, and it seems to be working flawlessly with ShopEngine; no conflicts have been detected (video). If you could give me temporary admin privilege access, I will take a quick look and try to identify the problem.

I am looking forward to your response.

Regards
Ikbal

Hi jianping cheng,

I hope you are doing fine. I would like to let you know that our ShopEngine templates are working perfectly. I demonstrated a video and explained how the templates are working.

If you are following this steps and the template is not working for you, please run a compatibility test.

1. Deactivate all plugins.
2. Switch to a default WordPress theme.
3. Check if the issue persists.
4. Reactivate plugins one by one, testing after each activation.
5. Identify the conflicting plugin or theme.
6. Resolve the conflict by contacting plugin/theme developers or finding alternatives.

If the problem persists, please send system information from here, and we will look into it and get back to you as soon as possible with a solution.

We are looking forward to your response.

Regards
Ikbal

Hello jianping cheng,

Thank you for getting in touch. It is possible to add or delete any section or element on the checkout template using Elementor. For a better understanding, please refer to the video provided.

Feel free to reach out if you require any further assistance.

Best regards,
Ikbal

Hi sanil7,

We sincerely apologize for the lateness, and the issue has been successfully reproduced in our testing environment. I have already forwarded the issue to the development team for further investigation. I hope a solution to this issue will be figured out very soon. We will release an update once the patch is ready for production.

Also, I found your ticket on our help desk, and have already replied to it. It would be best if you continued to communicate with us through this ticket for any further assistance needed. Thank you for your understanding.

Regards
Ikbal.

Hi eraty,

Thanks for sharing your feedback.

First of all, we regret the inconvenience you have encountered with our plugin and the support service we provide. We understand the frustration that can come when expectations are not met, and we are committed to addressing your concerns.

We endeavor to ensure that our plugin’s functionality is compatible with a wide range of operating systems and devices. We apologize for any problems you encountered and assure you that our team is committed to thoroughly testing and developing our plugin to deliver a consistent experience for all users.

Our goal is to give excellent assistance and make sure that every user’s experience with our plugin meets expectations. We are devoted to resolving any technical challenges you may face in a timely and effective manner.

Please accept our sincerest apologies for the inconvenience caused. We value your input and remain dedicated to enhancing our plugin and support services to better serve you and our community.

Regards
Ikbal

Hi lhwohl,
Thank you for getting in touch.

A support ticket matching your concerns has been located in our support center. A response has already been provided. Kindly refer to that response, and if you have any further questions, please continue the conversation in that ticket.

Regards
Ikbal

Hi sanil7,

I hope you are well. I sincerely apologize for the late response. I understand your concern, but in our ShopEngine Compare module, we have ”Title, description, availability, weight, height, and dimension,” (Video). But in your compare template, it shows ‘Ram, processor, availability, weight’. Its not clear to me.

To better understand the issue and provide an effective solution, could you please share the steps to reproduce this error? If possible, please share a screencast. This will help us replicate the problem on our end and identify the root cause.

I’m looking forward to your response.

Regards
Ikbal

Hi Falcao7,

I hope you are doing fine. I am extremely sorry for the delayed response. But I saw your video, and I think its an environmental conflict. Maybe a theme or plugin is the reason for this issue. I suggest you run a conflict test.

To conduct a WordPress environmental conflict test:

1. Deactivate all plugins except Elementor, Elementskit, and TablePress.
2. Switch to a default WordPress theme, 2020, or Hello Elementor. Check if the issue persists.
3. Reactivate plugins one by one, testing after each activation. Identify the conflicting plugin or theme.
4. Resolve the conflict by contacting plugin/theme developers or finding alternatives.

This process helps pinpoint the source of the issue and resolve conflicts efficiently.

Let us know if the issue is solved. But after following the above steps, if you still have the issue, please send us your website’s system information from Elementor > System Info for further investigation.

Regards
Ikbal

Hi,

Thanks for contacting us.

To resolve the concerns you highlighted and follow the guidance:

1. Clearing Cache: Clearing cache from various sources, such as plugins, browsers, servers, and CDNs like Cloudflare, is essential for ensuring that the latest changes reflect accurately on the website.
2. Updating Elementor and Elementskit: Ensuring that both Elementor and Elementskit are updated to their latest versions is crucial for compatibility and optimal performance.
3. Using TablePress Plugin: Ensure you’re using the ‘TablePress plugin by Tobias B?thge’. I’ve confirmed that the ElementsKit TablePress widget’s ‘select table’ function inserts tables perfectly after creation. Please refer to this video for clarity.

Let us know if the issue is solved. If not, I’ll take a quick look and provide you with a solution ASAP.

Best regards.
Ikbal

Hi,

Greetings! I hope you’re doing great.

Firstly Clear all the cache from your website, including any plugin, browser, server, or CDN (e.g., Cloudflare), and make sure you are using elementor and Elementskit’s latest version.

Also, make sure you are using the ‘TablePress plugin by Tobias B?thge’. I have checked it, and after creating a table, the ElementsKit TablePress widget’s select table’ function was showing the table and inserting it perfectly. This video will help you understand.

If you need further assistance, please let us know.

Best Regards,
Ikbal

Hi,

Thanks for reaching out to us.

First of all, make sure you have followed our documentation guide for email notifications step by step. You can also follow this video (https://d.pr/v/Uo2K5c). If you still face the problem, there might be other issues that are causing it. Here are some suggestions to make sure this feature works without any trouble:

1. SMTP configuration: This is the most important part. You should make sure that the SMTP configuration on your site is working.
2. Invalid Email: This could also be caused by adding an invalid email account in the notification settings. Please make sure the email address(es) you have added are valid.
3. Store Entries Option: Please keep the Store Entries option enabled. We recommend keeping that option always enabled because this function is required for “confirmation,” “notification,” and other functionalities to work. Please see the screenshot (https://d.pr/i/ELI9s6) to be clear about where to find it.
4. Cache: Please make sure to clear all the cache from your website, including any plugin, browser, server, or CDN (e.g., Cloudflare). Also, try disabling the cache/optimization plugin for some time if you are using one.

Let me know if the point can’t solve your issue.

Regards,

Ikbal

Hi Sayalia

Greetings! Your query indicates that you’ve had issues with the megamenu fully opening after you click on any menu item. However, in our development environment, Elementskit Megamenu works smoothly on desktop and mobile versions. (video).

Could you share your website’s link? It may be easier to understand the problem and suggest a perfect solution. I hope you’re able to understand.

Regards

Ikbal

• This reply was modified 1 year, 1 month ago by Tusher Ikbal.

Greetings. I hope you are well.

Your inquiry indicates that there is a problem with the Euro Icon Fox currency switcher plugin. I tested it in our development environment, and everything functions flawlessly. Could you please verify that the problem is not creating environmental conflict?

You can determine that any other plugins are the source of the problem; please disable all other plugins save WooCommerce, Elementor, ShopEngine, and FOX-Currency Switcher Professional for WooCommerce to see if the problem still occurs. Proceed to check the issue and activate each plugin individually if that resolves your issue. You will be able to identify which one is the source of the issue in this way.

If you cannot detect the source of the problem, you can deactivate the ShopEngine plugin and check if the issue persists or not.

We eagerly await your reply.

Regards

Ikbal

• This reply was modified 1 year, 1 month ago by Tusher Ikbal.