Tusher Ikbal

Hello itsmigue,

Thank you for reaching out! To help you resolve the issue, please try the following troubleshooting steps:

1. Clear Cache: Clear all cache from your website, including any plugin, browser, server, or CDN (e.g., Cloudflare). If you use a Cache/Optimization plugin, try disabling it temporarily.
2. Regenerate CSS: Regenerate the CSS and sync the library using this link.
3. Reset Permalinks: Reset your permalinks by selecting a random structure, saving it, and then reverting to your previous structure.
4. Update Everything: Ensure Elementor, Elementor Pro, ElementsKit Lite, your theme, and all other plugins are updated to their latest versions.
5. Conflict Test: Switch to a default theme like Twenty Twenty or Hello Elementor and deactivate all plugins except Elementor and ElementsKit. Reactivate plugins one by one to identify any conflicts.

Let us know if this resolves the issue!

Best regards,
Ikbal

Hi jianping cheng,

Thank you for reaching out to us. I sincerely apologize for the delayed response.

I have checked the latest versions of Rank Math and ShopEngine, and everything works flawlessly in our environment. (Video). The issue you are experiencing seems to be specific to your setup. A 500 error in the Elementor editor page often occurs due to server limitations. Please refer to the link from Elementor, Here’s an explanation of the 500 error.

Now, Please make sure the below configurations match your site health system:

• PHP time limit: 300
• PHP memory limit: 512M

After making these changes, please check if the issue is resolved. If not, please provide a detailed demonstration video of the steps you are following. This will help us replicate the issue in our testing environment.

Best regards,
Ikbal

Hi jianping cheng,

Thank you for reaching out to us. I apologize for the delayed response.

In our development environment, the ShopEngine Cart template is working perfectly. Please refer to the video. Could you please check if your page layout is set to ‘Elementor Full Width‘? If it is set correctly but the issue still persists, I recommend conducting a conflict test to determine if the issue is due to an environmental conflict.

To perform a conflict test:

• Deactivate all plugins except WooCommerce, Elementor, and ShopEngine.
• Reactivate the plugins one by one.
• Change the theme to the default Twenty Twenty or Hello Elementor and check if the issue is resolved.

Additionally, ShopEngine offers prebuilt templates that you can select and edit. This might help you resolve the issue more efficiently.

Regarding your question about the Discount Rules plugin, it should work with our shopping cart widget without any issues. However, if you encounter any problems, please share the details of the discount plugin you are using. I’ll check it and try to provide a solution more quickly.

Regards
Ikbal

Hi varunharikumar,

I hope you are doing fine. Your issue has been resolved. You can follow the instructions provided in our help desk for further assistance.

Thank you for your patience.

Best regards,
Ikbal

Hi varunharikumar,

I hope you are doing well. We found your ticket at our help desk and have already replied. Please continue the conversation there for further assistance.

Regards
Ikbal

Hi Tori Chambers,

Thank you for taking the time to leave a review. We understand that you encountered issues with Elementor and some gallery-based plugins. We would like to clarify that your experience seems related to Elementor, not ElementsKit.

ElementsKit offers a variety of gallery widgets for images and videos that might meet your needs. If you need assistance or have any questions, please don’t hesitate to open a support thread or contact our help desk directly from the plugin page. We will assist you and ensure you have the best experience possible.

We also kindly ask you to reconsider your review after exploring ElementsKit’s widgets. Your feedback is valuable to us, and we aim to provide the best service possible.

Thank you for your understanding and cooperation.

Best regards,
Ikbal

Hi navaweb,

Thanks for reaching out to us. Yes, the EmailKit Save template feature is a premium feature of the plugin. And the premium version has not been released yet. Thanks for your understanding.

Regards
Ikbal

Hi tripleshades,

Thank you for reaching out to us and for your detailed review of ElementsKit. We sincerely apologize for the delayed response and appreciate the time you took to provide such comprehensive feedback.

We’re thrilled to hear that you’ve found ElementsKit to be a feature-rich and powerful tool for your WordPress needs. We always strive to deliver a product that enhances the user experience and offers extensive customization options.

Regarding your points:

Feature-Rich Nature: We’re glad you appreciate the wide range of functionalities that ElementsKit offers. While many advanced widgets and features are part of the paid subscription,. Additionally, the free version includes numerous templates and features that can significantly enhance your website without any cost. For more details, we recommend checking out our plugin help desk.

Complexity for Beginners: We understand that the widget creation process can seem technical, especially for beginners. However, ElementsKit is designed to cater to a wide range of users, from beginners to advanced developers. While Elementor and ElementsKit offer no-code solutions for most users, the widget creation feature is primarily aimed at developers who want to create highly customized widgets. For most users, the extensive collection of pre-built widgets and templates requires no coding knowledge and can be easily implemented.

Third-Party Integrations: ElementsKit currently supports integration with 11 platforms, with Mailchimp being available in the free version. We understand that the limited number of free integrations might be a concern for some users. However, due to WordPress policies, we are unable to discuss the specifics of our premium features here. We continually work on expanding our integration capabilities and appreciate your feedback on this matter. If you have specific integration needs, we encourage you to share them with our team so we can consider them for future updates.

Your suggestion about offering API capabilities to free subscribers is noted and will be shared with our respective team. We believe that allowing free users to integrate essential third-party services could indeed be a valuable addition and enhance the overall flexibility of our plugin.

Thank you once again for your feedback and for using ElementsKit. If you have any further questions or need assistance, please do not hesitate to contact us.

Best Regards,
Ikbal

Hi alimirza13,

We received your ticket regarding the same issue and have replied to our support forum accordingly. For further assistance, please follow those tickets.

Regards
Ikbal

Hi skyluve,

Good news! Our development team has resolved the problem with the FundEngine WooCommerce payment gateway feature. Updates will be available shortly. If you need immediate assistance or access to the build version, please contact our plugin help desk.

Thanks for your patience and understanding.

Best Regards
Ikbal

Hi iamviren,

You can easily set up SMTP by following the tutorial guide provided at https://www.wpbeginner.com/plugins/how-to-set-up-wp-mail-smtp-with-any-host-ultimate-guide/. Once you’ve configured your SMTP settings correctly, there’s no need for any additional configuration within Metform itself. I hope you understand.

Regards
Ikbal

Hi milaronkko,

Thanks for reaching out to us. I sincerely apologize for the delayed responses. I checked with desktop, tablet, and mobile devices. On every device I found, your website header was working perfectly. I hope you already fixed the issue; if not, please clear all cache from your website and browser. If the issue persists, send me your system information; we’ll inspect it deeply and provide an update shortly. Let us know the update; we’d be happy to assist.

Regards
Ikbal

Hi skyluve,

Thank you for reaching out and bringing up the matter of FundEngine. We sincerely apologize for the inconvenience you’re experiencing with the WooCommerce payment gateway selection issue.

After investigating the matter, we’ve confirmed that this is a known issue, and our development team is actively working on resolving it. We are currently working on a fix, and once it’s ready, we will release an update to address this issue.

We appreciate your patience and cooperation in this matter. Rest assured, we are committed to providing a solution as soon as possible.

Best regards,
Ikbal

Hi iamviren,

Thank you for reaching out to us. It seems that the issue you’re experiencing is related to the SMTP (Simple Mail Transfer Protocol) configuration. To resolve this, you should ensure that your SMTP settings are properly configured for website. You can use an SMTP checkup plugin to test and verify the configuration. This should help resolve the problem of not receiving inquiry notifications in your domain email.
If you need further assistance, feel free to reach out.

Regards
Ikbal

Hi chihi108,

Thank you for reaching out to us. It seems like you’re experiencing difficulty editing the ElementsKit Mega Menu. I checked it in our testing environment, but Its working fine (video).

Now, please ensure that your PHP time limit is set to 300 and your PHP memory limit is set to 512 MB. You can check these configurations in Tools > Site Health > Info > Server.

And here are some troubleshooting steps you can follow to resolve the issue:

• Clear all cache from your website, including plugins, browsers, servers, or CDN (e.g., Cloudflare). Also, try disabling any cache or optimization plugin temporarily if you’re using one.

• Regenerate the CSS and sync the library by following the steps provided in this video.

• If the issue persists, try resetting the permalink structure. You can do this by selecting a random permalink structure, saving it, and then reverting to the previous structure and saving again. Here’s a video guide for reference.

• Conduct a conflict test by Switch to a default WordPress theme, such as Twenty Twenty or Hello Elementor. Then check, hoping the issue will be solved.

Let me know your findings after performing these troubleshooting tests. We’d be happy to assist.

Best Regards
Ikbal