Tusher Ikbal

Hi,

For configuring WP Mail SMTP with o2switch, use the following settings:

• SMTP Host: Typically mail.yourdomain.com or mail.o2switch.net
• Port: 465 for SSL or 587 for TLS
• Encryption: Choose SSL or TLS
• Authentication: Enable and use your full email address and password created in cPanel

Ensure the “From Email” matches the authenticated email address. If one domain is hosted at OVH, verify that MX and DNS records are correctly set to o2switch mail servers.

If the issue persists, check your credentials, ensure the mailbox is active, and verify with o2switch support for further assistance.

Best regards,
Ikbal

Hi

Thank you for reaching out to us.

We’ve successfully reproduced the issue you encountered in our testing environment, and I’ve escalated it to our development team for further investigation.

In the meantime, as a workaround, you can use the dynamic tag feature to achieve similar functionality with the popup. Please refer to the attached video, which provides a step-by-step guide to help you implement this approach.

I’ll keep you updated on the resolution of the main issue. Thank you for your patience and cooperation.

Best regards,
Ikbal

Hi alexisfontana74,

Thank you for reaching out to us. It sounds like you’re experiencing an issue with your webmail, as the form submissions are successfully received when using a Hotmail address but not with your domain email address. This usually indicates that your email server might not be configured correctly.

To help resolve this, please check your SMTP settings by using the WP Mail SMTP plugin. This plugin can help ensure that emails are correctly authenticated and delivered.

Let us know if you need further assistance with this process. We’re here to help!

Regards.

Hi,

Good news! The issue with ekit_offcanvas_menu_icons_position has been resolved. Please update to the latest version of the plugin and verify if everything is working properly.

Thank you for your patience!

Best regards,
Ikbal

Hi withinsightdesign,

I found your ticket in our plugin help desk; please follow there. I appreciate your understanding.

Regards
Ikbal

Hi withinsightdesign,

I hope you are doing well. It seems you’ve tried all the recommended steps, but the issue persists. To investigate further, could you please provide your system information? You can find it under Dashboard > Elementor > System Info. I’ll replicate the issue in a similar environment and update you as soon as possible.

This is an uncommon issue, but I will do my best to reproduce it for clarity. Also, please check if there’s any server-level caching mechanism that could be affecting the behavior. If so, temporarily disabling it might help with troubleshooting.

Thank you for your cooperation!

Best Regards

Hi withinsightdesign,

Thank you for reaching out. As you are experiencing the issue with the comparison widget. Please follow these troubleshooting steps:

• Ensure your ElementsKit Lite plugin is updated to the latest version.
• Clear both your site and browser caches.
• Temporarily disable any caching plugins on your site and recheck to see if the issue persists.

If the problem continues, please perform a conflict test:

• Switch your theme to a default one like Twenty Twenty or Hello Elementor. Check if the issue still occurs. If it resolves, the issue is related to your theme.
• If switching themes doesn’t help, deactivate all plugins except for Elementor and ElementsKit.
• Recheck the site to see if the issue persists.

If the problem is resolved, reactivate the plugins one by one to identify the conflicting plugin.

The conflict test will help you pinpoint the source of the issue and assist in resolving it. Please let us know the results of the conflict test.

Regards

Hi piercetam,

I’ve responded to another thread you created on the same topic and provided some instructions to help resolve the issue. I hope it will address the problem.

Thank you for your understanding.

Regards.

Hi piercetam,

Thank you for reaching out to us. The issue could be caused by one of the following:

• Memory limitations.
• Issues with permalinks.
• Conflicts with another plugin.

To resolve this, please check the following configurations on your website:

PHP time limit: 300
PHP memory limit: 512M

If you’re unsure how to configure these, please contact your hosting provider for assistance. You can also view your current settings by navigating to Tools > Site Health > Info > Server(screenshot).

Next, try resetting your permalinks: Go to Settings > Permalinks. Select a random structure and save it. Revert to the previous structure and save again. You can follow this step-by-step?video guide.

If the issue persists, there may be a conflict on your site. To identify it, please run a conflict test by:

1. Deactivating all plugins except Elementor and ElementsKit.
2. Switching to a default WordPress theme.
3. Checking if the issue is resolved.
4. Reactivating each plugin one by one, testing after each activation.
5. Identifying the conflicting plugin or theme.

Hopefully, the issue will be resolved.

Regards

Hi PRABIN M,

Thanks for reaching out to us. In our development environment, testimonial is functioning perfectly (video), so it seems to be a glitch in your environment. To troubleshoot, please follow these steps:

Clear Cache & Regenerate CSS: First, clear your site’s cache cookies and regenerate CSS. Then, check if the issue persists.

Conduct a conflict test:

• Switch to the Hello Elementor theme or a default theme like Twenty Twenty.
• Deactivate all plugins except Elementor and ElementsKit.
• Reactivate each plugin one by one to identify any conflicts.

This process should help detect the cause of the issue and lead to a resolution.

Regards

Hi Chris D,

Thank you for reaching out to us. I noticed that you’ve already created a ticket on this topic at our help desk. I’ve responded to your support ticket with the relevant information regarding your issue.

Please refer to the ticket for further detail.

Best Regards.

Hi Jeff Paltrow,

Thank you for reaching out to us. I have already responded to your support ticket with detailed instructions to resolve the issue. Please refer to the ticket for further guidance.

Best regards,
Ikbal

Hi maxianna,?

Thank you for bringing up this issue. We are aware of the warning related to “Undefined array key ‘ekit_offcanvas_menu_icons_position’” in the header-offcanvas.php file. This issue occurs specifically with PHP version 8.3 and later.

Our development team is working on a fix, and we will release an update shortly. I’ll make sure to keep you updated once the issue is resolved.

Thanks for your patience and understanding!

Best regards,

Hello acglegendary?,

Thanks for reaching out to us. I checked, and everything seems to be working perfectly (video). I think the issue is resolved. If the problem persists, please provide a screencast video along with your system info from Dashboard > Elementor > System Info.

Looking forward to your response.

Best regards,

Hi randem06,

Thank you for sharing your concerns. I understand your frustration, and I apologize if the previous response seemed generic. The issues you mentioned are often due to factors like SMTP configuration or invalid email addresses in the notification settings, which is why we suggest those steps.

In our environment, MetForm is working perfectly. (video). To assist you better, please share the link to your form. I’ll review it and provide further instructions to help resolve the issue.

Thanks for your cooperation.

Best regards,