Nahid Hasan

Hi @digisahil1, Thanks for providing details. We are checking your issue. Will get back to you soon.

Thank you !

Hi @digisahil1, My sincere apologies for the delayed response.I am really sorry to hear about the issue you are facing. Well, as you already noticed that a new page is opening fine with Essential Addons, so the template might be the reason here. Save template feature is from elementor. The error log message is also indicating that the error is generating from elementor. https://prnt.sc/rx9rms

Low memory could be the other reason behind it. You can also check back again after trying this: https://wpdeveloper.net/troubleshoot-preview-loading-error-elementor/

It would be great if we could check your website to get a proper solution on this.
You can create a support ticket through this link:

https://wpdeveloper.net/support/new-ticket/

Thank you !

Hi @garthbpos, I am really sorry to hear that your issue didn’t solve. Well, we will have to investigate your website to get the bottom of this and resolve it as soon as possible.

Please create a support ticket through this link: https://wpdeveloper.net/support/new-ticket/

Our Technical Support team will get back to you.

Thank you

Hi @garthbpos, Sorry for the inconvenience. Could you please check if you are using the latest version or not ! Make sure that you are using FREE [3.9.1] and PRO [3.6.2] both the latest version.

Also check once after clear cache, to regenerate assets, you can go to wp-admin -> Essential Addons then, switch to the ‘Tools’ tab and hit the ‘Regenerate Assets’ button. Check out this screenshot: https://prnt.sc/pvozsx

Also, make sure to Regenerate Files from wp-admin -> Elementor -> Tools as well. Then, check back.

If you are using caching plugin, you need to purge the cache from your plugin option.

Hopefully it will fix the issue. Let me know how it goes.

Thank you.

Hi @monika21,

How are you doing today? So, has your issue been resolved? Can you please let us know? If you need further assistance, we will surely help you out.

Thank you.

Hi @alazaraklilu,

I think you are saving the whole page instead of saving the specific section with product grid. Please follow the steps again. At first take a section and drag EA product grid inside the section. Right click of your mouse and select edit product grid and do your necessary customization that i have showed you in the video. And then save the section as a template. Make sure Edit product grid option open in left panel while saving as a template. Hopefully it will fix the issue.

Let me know how it goes. We are always here to help.

Thanks !

Hi @alazaraklilu,

I guess you are using save templates option in EA Advanced tab. Okay no problem, let me describe the whole process again.

Step 1 : Create a section with your products and make sure products are showing in two columns in mobile view.

Step 2: Save the section as a template, give it a name.

Step 3: Call the save template from EA Advanced tab.

I have created a video demonstration for you. Please have a look and let me know how it goes.

Video Tutorial: https://youtu.be/MN9eIy20Pzk

Thank you !

Hi Rafael, I’m so glad to hear that ! Feel free to get in touch if you need any assistance.

Have a nice day and stay safe. ??

Hi irisbarlev, Thanks for informing us. I have checked our lightbox feature and it was working fine at our end. There might be some other issue, but don’t worry we will fix it as soon as possible.

I just noticed you already created a support ticket at our support forum. Lets discuss and resolved it in support thread.

Thanks again for using our plugin.

Hi @asterix30,

Thank you so much for your suggestion. It’s a great idea. I’ve added it as a feature request. I’ll discuss this feature with the team and make it available with the coming version.

However, you can control the height width of sticky video and player manually. Please follow the screenshot: https://prnt.sc/r8f23m

Thanks again.

Hi kamranahmadconnect,

I assume you have already tried regenerating assets from Essential Addons -> Tools and cleared cache (if you are using any Caching plugin)? Also cleared the cache by refreshing your browser with Shift + Reload.

If the problem still exist I think the issue needs a deep investigation. I would like to request you to open a support ticket on our support platform. Please, send an email by explaining your issue in detail here: support[at]wpdeveloper[dot]net

Thank you.

I am glad I was able to help, please feel free to contact our support anytime if you need any help, we are always here to help you.

Thanks !

Hi there, sorry for the inconvenience. Actually this is a caching issue that occurred after the recent update. Please follow the instruction below.

Can you please try doing this following: To regenerate assets, you can go to wp-admin -> Essential Addons then, switch to the ‘Tools’ tab and hit the ‘Regenerate Assets’ button. Check out this screenshot: https://prnt.sc/pvozsx

Also, make sure to Regenerate Files from wp-admin -> Elementor -> Tools as well.

kindly clear the cache and hard refresh your browser with Shift + Reload. If you are using caching plugin, you need to purge the cache from your plugin option.

Hopefully it will fix the issue.Let me know how it goes.

Thanks !

Hi @techforaging,

I am really sorry about the issue you have faced and My sincere apologies for the late reply. I have checked in both Gutenberg and classic editor. It works fine in Gutenberg, here we have a block for google map. Please follow the screenshot:
https://prnt.sc/r4ejz6.

However, we got an issue in classic editor, we are working on it and going to fixed in upcoming version.

Thanks.

Hi pierregielen,

We are very happy to inform you that we already started working with the integration. I am sure it will increase the usefulness of EmbedPress and you will love it.

Feel free to knock us if you have anymore suggestions. Really appreciate it.

Thank you so much for your time.