turnkeymaker

Thanks @edo888 for the solutions. Adding “notranslate” class to price element would require editing my template. Are there any attributes inside the “notranslate?” class that I can apply to my site header instead ? That way i can a an additional css declaration for .woocommerce-Price-amount (wordpress default class for price) so that the no translate gets applied to it by your plugin.
or does “notranslate” class activate a jquery/javascript that then prevents the translation?

• This reply was modified 1 day, 21 hours ago by turnkeymaker.

Thanks @carolm29 for the reply.

I don’t think you need all of those information to look into this.

The main issue is, why is it that stripe JS files are loading on all my pages when I activate the “Express Checkout” feature which enables Apple Pay & Google Pay.

I would have expected this to happen if I activated “Show express checkouts” on Checkout, Product page, Cart

But this aspect of the “Express Checkout” feature was not activated. So the JS file for handling Apple Pay & Google Pay is meant to only load on the checkout page where payment is required.

I’m also getting the above error message when i click the complete button at the end of the configuration process in the admin

@psykro , I had 21 active plugins and had to painfully disable them 1-4 at a time until i eventually found the plugin impacting the post creation. Thanks

Hello @xue28 , thank you for your feedback.
The duplication is not occurring on every order, so there is no guarantee it would happen on every test. It more like once every 20 to 50 orders.
Please note, this is a Live website, so switching the website theme of a Live website to default Storefront theme, and changing the stripe to test mode isn’t an ideal thing to do (this would cause a lot of chaos with live customers going through the website).
I would try the staging option. This would likely take me a few days to setup and do

Hello @beautyofcode , the status report was provided a week ago in my previous post using pastebin.

Here’s another paste https://pastebin.com/i3V1BiyG

I raised a ticket last week on woocommerce website

This affects the order and the payment.

I am having to log into stripe to issue refunds for the duplicate payments

Above is the order note for one of the duplicated order that is below

These are 2 orders received 4 hours apart from each other

FYI this still happened last week, and a few days ago also

Although the plugin “WooCommerce Payments” was active, it was not being used and was not “Enabled” within Woocommerce payment settings

• I have not noticed any patten
• It is happening to different customers
• The woocommerce screenshot i have provided are for different products and different customers that the issue happened to within 4 hours difference of each other
• The order is being duplicated and the Stripe payment occurs twice (one per order)

• I am having to log into stripe to refund the duplicate payments

Some of the other information you have requested for seems to be information that would have sensitive information in them which i would rather share in a private message that out in the public. If there is a way i can share them privately, then i would prefer that option

@xue28 @ihereira @beautyofcode

• This reply was modified 1 year, 8 months ago by turnkeymaker.

@ihereira this has not been Resolved.

Thank you for the follow-up. The error log has been active for the past few months.

regards Fred

Hello, Here’s a link to the system status text https://pastebin.com/9UAjbUSk

Regarding your questions

• How did you know that the customers were double-charged? Like, is there any transaction in Stripe or in WooCommerce that can prove this?
  
  Answer: Because i see duplicate orders for the same person appear in Woocommerce and payment of exactly the same amount appears in the Stripe account within 2 – 3 minutes . Then the most obvious, the customer emails to complain. It happens almost every week. It has actually just happened again this morning about 20 mins ago. As previously mentioned in my original post, “It only seems to be occurring to customers using stripe.”
• Were you able to replicate this issue on your end using the same order that has been double-charged and using?Stripe Test Mode?
  
  Answer: No I was not able to replicate it. Also this is a Live website, so i am unable to use Stripe test mode, if not real customers would end up also using the test mode by mistake.
  
  Regarding Screenshot: What would you like a screenshot of? Are you referring to screenshot of the double payment and double orders? If yes, I’m not sure why I need to provide a screen shot of what I have already explained is a double payment, except you are assuming I am lying.

• This reply was modified 1 year, 10 months ago by turnkeymaker.

Hello,

I haven’t seen any pattern yet . Here’s a link to a duplicate that has just happened today

https://snipboard.io/nim1zD.jpg

This is a link to the 1st payment that came in which we have now refunded https://snipboard.io/GMyiEj.jpg

Is there a private section i can share the status message page?

@beautyofcode

• This reply was modified 1 year, 10 months ago by turnkeymaker.

Hello @ninjateam / Kelly,
I have uploaded the screen recording onto Google drive, you can have a look https://drive.google.com/file/d/1-pW1STdEaJz2nkoVZFVa_b7yhElgFR4Q/view?usp=sharing (I’ll be deleting the video after you have viewed/downloaded it).

At 0.04 seconds into the video my jQuery adds a blue button to the media libary page and changes My Folder to My Album(in the header), and then adds links next to this header. But then everything wipes off from 0.08 seconds into the video as the filebird loader shows a loader and resets the contents in the media library

I look forward to your reply.

Regards Fred

• This reply was modified 4 years, 8 months ago by turnkeymaker.
• This reply was modified 4 years, 8 months ago by turnkeymaker.
• This reply was modified 4 years, 8 months ago by turnkeymaker.

Thank you Kelly,
Is there a way to share it without it(the link to the screen recording) being visible in the forum?

Regards