trusonasupport

Thank you for you time and willingness to help troubleshoot the issue you are experiencing. I will email you privately and set up a time to get this resolved.

We have set up a WordPress installation on WP Engine and are testing WordPress with the Trusona app. We have not yet been able to replicate the issue.

Are the users who are experiencing this issue users who created their account through the self service account creation feature within the Trusona Plugin?

Another way of asking the question above:
Did those user accounts get created by scanning the Trusona’s secure QR code?

Thank you for bringing this to our attention. We are going to look into this issue and get back to you soon.

An update to the Trusona app on Android has been made that will resolve deep-linking issues when using WordPress on a mobile supported browser on Android. The new Trusona app version as of today is 3.25.8. Trusona supports the Google Chrome browser for Android.

Best,

Trusona Support

Hi Max,

When authenticating on a mobile browser you will not see a secure QR code. Instead Trusona uses deep-linking which will redirect you from your WordPress site login page to the Trusona app. Once you select accept within the Trusona app and go back to the mobile browser you will be in a logged in state.

The Trusona team is looking into the deep-linking issue you are experiencing on an Android browser. Trusona supports the Chrome browser and the Firefox browser on Android devices. Once this deep-linking issue is resolved on Android an update will become available for the Trusona WordPress plugin. I will message you when that update becomes available.

Best,

Trusona Support

Sorry for the inconvenience. We just released a new update that will resolve this issue. Please update the Trusona Plugin to 1.4.3 and then you will be able to delete the Trusona plugin.

Hello,

Thank you for providing your login URL. When I selected the #NoPasswords Login button on your login page I was taken to the Trusona gateway with the TruCode. This leads me to believe that the issue may be with your browser. Please try another browser. We recommend Chrome.

What browser and browser version are you using? I ask so we can do internal testing.

Regarding your tablet, if you haven’t done so already, please download the Trusona app on your tablet and register with the same email address you use with your WordPress site. When authenticating on a Smartphone or a tablet there is no TruCode. Instead Trusona uses a process called deep linking which takes you to the Trusona app to authenticate and then takes you back to your site in a logged in state.

Trusona Support

Short code is not a feature Trusona is planning to support right now. If you’d like you can visit Trusona’s github page https://github.com/trusona/trusona-wordpress-plugin, modify the plugin, and add the desired functionality.

• This reply was modified 6 years, 6 months ago by trusonasupport.

Thank you for using Trusona!! We are glad you are enjoying the Trusona Plugin.

You are correct

You would set trusona_openid_trusona_enabled to false.

Colin,

In the event that you are unable to get into your WordPress site while in “Only Trusona mode,” you would need access to the server where your site is hosted. While on the server you will need access to the plugin folder via command line to turn off your plugins.

Best,

Trusona Support

Redcats,

Please update the Trusona Plugin to version 1.2.1. This issue should now be resolved. When you have a moment if you can please try logging in and confirm that Trusona for WordPress is working for you.

Best

Trusona Support

• This reply was modified 7 years, 4 months ago by trusonasupport.

Redcats,

We are actively working to fix this issue which should get resolved today. I will message you again when this has been resolved.

Trusona Support

• This reply was modified 7 years, 4 months ago by trusonasupport.