Support Ole

Hello. For complete deletion, you need to remove the table records in your database. The tables you need start with the _pts prefix

For example:

DB entry example

Best regards,

Ole

It is a pity that you have such an opinion about the plugin. We are constantly working on it, and many customers have been satisfied for over six years. We will try to ensure that the plugin works stably for most customers.

Regards,

Ole

I am sorry that you have a bad impression of the plugin and the company. I for my part really want to help you. When you asked why the functionality you need does not work, I answered that you need to install the PRO version correctly. To do this, update your free version to the latest one. You replied that there is a problem with it. But you did not specify what the problem is. My mistake was that I didn’t specify whether the problem was solved – that’s why there was no answer for a long time, because I thought you found a solution to install the free version and everything worked. Let’s try it first – write to me and I will see the reason why the latest free version is not installed correctly.

Hello, @acontino.

Thank you for contacting us!

I have not noticed any such bug when trying to reproduce this plugin behavior in a test environment.
Please tell us which theme you have installed on your site, the version of WordPress and the version of PHP. This will help us to analyze the situation.

Regards,

Ole

Hello.

I apologize from the whole team for this situation.

Unfortunately I couldn’t find a ticket from you in our Zendesk. Please email me directly at [email protected] and I will take your ticket under control.

Hi.
Unfortunately, the plugin currently requires this cookie to work. We will consider how to replace the functionality so that cookies can be avoided. I can’t give you an exact date yet. In the next version we will add a GDPR notification so that the plugin will fulfil the requirements for EU residents.

Regards,

Ole

Hello, @autoresource

Thank you for contacting us regarding your issue.

I have tried to reproduce this bug in a test environment. Unfortunately, it didn’t work. Please create a ticket through the site and our developer will investigate the issue on your site.

Best regards,

Ole

Hello, @goliveweb

We responded to you in a ticket on the website.

Swipe does not work because your license for the PRO version of the plugin has expired; a function that is only available in the PRO version.

@redbikini

Hello.

Please make sure that you have specified your personal API Key for the selected Engine.

Hello, @wilcochris

Please contact us through our internal support. We will help you to solve the problem.

Regards,

Ole

Hello, @jayceezay

Thank you for contacting us!

For a more thorough check, please specify your version of PHP, WordPress, and plugin version.

Wishes,

Ole

Hello, @malae

Thank you for your feedback. User reviews help us improve our Photo Gallery plugin and inspire us to develop further.
Please remember, our company is always open to new ideas – don’t hesitate to share with us your killer features.

We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
Thanks for your kind words, and we look forward to seeing you again.
We’ll do our best to satisfy all your needs with our products.

Best regards,
Ole

We’re already looking into the problem.

We will make a fix in the near future.

Thank you for using our plugin.

If you have any additional questions, feel free to contact us.

Hi, @prokops

Thank you for contacting us!

If you are talking about an option, there is no such option. If it is possible to select certain rows with a selector, then of course.

To do this, you need to learn a little about CSS selectors. Here is one example.

#supsystic-table-4 tr:nth-child(even) {

background-color: #f2f2f2

}

Best regards,

Ole and Supsystic Team