trostom

I think Duplicator is an excellent plugin, and 99% of the time it has worked really well for me. However, I recently had some issues migrating from a staging server. I was using the Divi theme.

I too had issues with empty layout pages and question mark signs; utf8mb4 simply not working for me, despite having upgraded the destination server to a newer SQL & PHP version. I suspect that the root cause is variances in environments / versions and charsets. I tried all the fixes outlined here – as a last ditch effort I tried WP-Clone and that did work for me.

It would be interesting to compare the processes used by WP-Clone versus Duplicator to see why it does work!

WooCommerce I meant – not WordPress

I’m not here to defame a plugin author here.

Ultimately, the situation here is that I recommended the authors plugins to a long standing client of mine. By extension, the negative experience of my client with these apps now rests on my head, and damages my own reputation.

Yes that would be perfectly acceptable.

I was not aware actually. Please feel free to remove all reviews in that case.

Regarding your note about my last four posts being reviews – I’ve only just created my account recently.

As I now have an account, I decided to share what I could where I felt it was needed.

For paid versions, not free versions*

As I mentioned in my post, I’ve had negative experiences with all four so far, so I’ve shared them.

As far as I am aware, there are no plugin support forums – I’ve submitted support tickets via customer panel via my client’s account.

I have reached out to the author, I am waiting for a reply.

Hi Esmi,

I know that the error wasn’t mine because:

1) I followed the instructions as laid out in the documentation

2) In the case of plugins that require an API Key and communicate with Facebook, we’ve used them before on the website. Happy to share evidence of this if needed.

3) The issue with Facebook occurred directly after having used this plugin.

In my view, what has conspired is a direct consequence of having used this specific plugin.

Fundamentally, I am sharing my experience here to let users know that there is a potential risk that something similar may happen to them. It is my duty to do so. The outcome of this experience may result in a direct loss of business for my client.

If the issue here is that I am not following review etiquette then I apologise. However I did not realise that I was required to write polite reviews, certainly in the case where we’ve paid for premium versions of all plugins from this author – and none have worked as described so far.

My client, nor I have money to throw away on plugins – we work hard for it. So when I pay for something, I am hoping that it will work as described.

If you’d like me to redact my review because I am breaking some sort of community rule then please say so.

Thanks