trixytrick

Hi Daniel,

I wanted to use your support ticket system, but it allows no entry without license key.

I must admit I’ve overlooked that feature “Targeting tab” so far but now adjusted every popup. This measure does indeed safe around one second of the overall loading time. I’m a bit surprised by the result, because in your first response you stated, “We only call ajax on the front end of your site for 1 thing, analytics events, and those only occur when the popup actually opens.”
As the user has to click on a button first to trigger our popups, I suspected the “dormant” popups would not affect the site at all.

Nevertheless, the overall loading time is still atrocious (around 6 seconds). Therefore, I will continue my journey on optimising the site, first by checking every plugin installed and then by improving the site itself.

Best

Marian

Hi Daniel,

This time I don’t use your support ticket system because I WANT EVERYONE TO KNOW ABOUT YOUR OUTSTANDING SUPPORT. I can’t thank you enough for your help and for your additional information.

By know I also found out which plugin caused the trouble. Your suggestion was spot on, it was CleanTalk’s anti spam. Therefore, I deleted it and the faulty ajax requests disappeared.

The following information I’d like to give you just because one of the customers/users of your plugin may encounter similar problems in the future:
The loading time of our webpages is still quite poor. That may be due to the usage of Akismet Anti-Spam. The plugin allows adding an “akismet” attribute to every CF7 form field. Having been inundated with spam, I implemented that feature recently. It may be enough to use this attribute for just one or two form fields. More likely, though, Google’s reCAPTCHA v3 causes the delay, that is at least what some users complain about of v3. Going back to reCAPTCHA v2 is suggested. Therefore, I will tinker with several options…

Before bothering others, I always try to find information by googling. However, that only works, when I least vaguely know what to look for. You gave me that crucial information and I cannot thank you enough for that.

So once again all the best with your highly rated plugin.

Marian

Hi Daniel,

I apologise for not using your support site. When filling in the ticket on that site, it asks for a required license key. As we use your free version, I assumed support is only given for paid customers. Therefore, I highly appreciate it you took once again the time for a speedy, lengthy, and detailed analysis.

In my first ticket I mentioned that 95% of our popups just include a Contact Form 7 shortcode, and added the plugin developer stated not to use any ajax requests. So I’m still a bit puzzled. Your detail comment entails vital information, though. I try my best to solve the problem because I really like your plugin.

I’ve just rated your plugin and high-class support with 5 stars. If I can come up with a solution to our problem, our non-profit organisation will consider buying your plugin.

So, thanks again and all the best.

Marian

Hi Vladimir,

Thanks for your speedy reply. Works like a charm. Highly appreciated!

Best

Marian

Hi Daniel,

I did as you suggested, put every popup in the bin (altogether 45) and published them one by one. After every popup published, I refreshed our homepage/landing page and checked the network activity in Google Chrome. By the way, there is only one popup on hour landing page, which is not automatically triggered. On our site there in non with a time delay.

After publishing the popups one by one, I noticed ajax requests for every item. At the beginning the status was always 200, so it only cost a bit of response time. Then, after havinag around 20 popups activated, bad ajax requests started to reappear.

Unfortunately, the bad requests are not related to a certain popup. I found that out by putting several popups in the bin and activated the apparently bad one, which came good then. I tried several scenarios, i.e. publishing various popups and different amounts of popups. The result was always the same: after around 16 to 20 popups published, bad requests started to appear.

I’m not an expert, I’m afraid, so I don’t exactly know what kind of further information you ask for when saying “the actual requests being made”. I hope the following may be of help (and does not compromise our site):
Name: admin-ajax.php
Status: canceled
Type: xhr
Size: (often) around 40 B
Time: (often) around 10s
Inititator: jquery.js?ver=1.12.4:4 => send and ajax
apbct_sendAJAXRequest: apbct-public.js?ver=5.115.1:187
(anonymous): (index):2174
setTimeout (async) (anonymous): (index):2174

By the way, before doing the evaluation I updated to the latest plugin version.

I really hope you can make sense of all this and find a solution to the problem. It would be highly appreciated.

Best

Marian

PS: At the moment all popups are activated.

Thanks for your reply. I’ll try out your suggestion tomorrow. Thanks so far!

Further information on how we use popups on our site:
In general we have only one popup on a webpage, some have at max. 3. None of them opens automatically, they only pop up after clicking on a button. 95% of the popups include a feedback form (plugin Contact Form 7). Therefore, I first contacted plugin author but he stated his plugin does not call any ajax requests.

Our homepage link: https://www.bbs-schoelerberg.de/

Marian

Appendix

I forgot to add our homepage link: https://www.bbs-schoelerberg.de/

Marian

Hi Takayuki,

I’ve found out what the problem is. I put the contact forms in pop-ups by using another plugin. That apparently causes the admin-ajax requests. Therefore, it has indeed nothing to do you with your plugin. Thanks again for your time.

Marian

Hi Takayuki,

Thanks for the quick reply. If Contact Form 7 doesn’t make any admin-ajax requests on frontend pages, why do they disappear when I deactivate the plugin. Any idea?

Best

Marian

Hi Michael,

Thanks for your solution and help. Very kind!

Hi Michael,

Thanks for your answer. Maybe my error description was not clear enough because the problem lies somewhere else, I’m afraid.

I’ve just completed some testing and found out that after deleting trans=”Submitted=date(‘d.m.Y’)” everything is displayed perfectly. Then I changed the “Date-Time Display Format” under “Contact Form DB/Options/Export” to my liking and now everything is displayed correctly. But my first approach should have worked too, shouldn’t it?

PS: I could not find a price tag on the Data Editor extension.

Best