trickxterefied

Hello @babylon1999

Good afternoon, thank you for the reply.

The site is using WooCommerce Eway Gateway version 3.5.2

Unfortunately, there is no fatal-error.logs from the dropdown menu. Though, I have notice this from cpanel error logs https://prnt.sc/z01kCmhwaQIr
Below is the status report:

WordPress Environment

WordPress address (URL): https://www.herbalmedicineonline.com.au
Site address (URL): https://www.herbalmedicineonline.com.au
WC Version: 7.3.0
REST API Version: ? 7.3.0
WC Blocks Version: ? 9.1.5
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 528 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 260 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.88.0
OpenSSL/1.1.1t

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.3.0
WC Database Prefix: wp_
Total Database Size: 178.18MB
Database Data Size: 137.45MB
Database Index Size: 40.73MB
wp_woocommerce_sessions: Data: 1.70MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.83MB + Index: 0.48MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 6.89MB + Index: 4.05MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.44MB + Index: 0.17MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.28MB + Index: 0.18MB + Engine MyISAM
wp_cf7dbplugin_st: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cf7dbplugin_submits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 1.52MB + Index: 0.83MB + Engine InnoDB
wp_crf_entries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_crf_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_crf_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_crf_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_crf_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_csp3_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_duplicator_pro_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_duplicator_pro_packages: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_ewwwio_images: Data: 0.29MB + Index: 0.15MB + Engine MyISAM
wp_ewwwio_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_image_storage: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_section_storage: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
wp_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_slides: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_nm_personalized: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 17.45MB + Index: 1.19MB + Engine InnoDB
wp_postmeta: Data: 70.52MB + Index: 23.05MB + Engine InnoDB
wp_posts: Data: 6.48MB + Index: 1.03MB + Engine InnoDB
wp_pv_commission: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wp_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.17MB + Index: 0.08MB + Engine InnoDB
wp_term_taxonomy: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_usermeta: Data: 8.52MB + Index: 5.88MB + Engine InnoDB
wp_users: Data: 0.19MB + Index: 0.17MB + Engine InnoDB
wp_velocity_transaction: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.06MB + Index: 0.06MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.38MB + Index: 0.38MB + Engine MyISAM
wp_wc_order_stats: Data: 0.27MB + Index: 0.17MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.15MB + Index: 0.17MB + Engine MyISAM
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.18MB + Index: 0.25MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfblocks7: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_wfconfig: Data: 2.66MB + Index: 0.02MB + Engine MyISAM
wp_wfcrawlers: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wffilemods: Data: 6.14MB + Index: 0.78MB + Engine MyISAM
wp_wfhits: Data: 0.80MB + Index: 0.13MB + Engine MyISAM
wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfissues: Data: 4.91MB + Index: 0.33MB + Engine MyISAM
wp_wfknownfilelist: Data: 4.35MB + Index: 0.24MB + Engine MyISAM
wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wflocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wflogins: Data: 0.45MB + Index: 0.08MB + Engine MyISAM
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wfpendingissues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfstatus: Data: 0.76MB + Index: 0.18MB + Engine MyISAM
wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.27MB + Index: 0.10MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.01MB + Index: 0.04MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM

Post Type Counts

acf-field: 1
acf-field-group: 1
attachment: 199
custom_css: 2
et_pb_layout: 39
fl-theme-layout: 3
nav_menu_item: 19
o-discount: 2
o-list: 1
oembed_cache: 1
page: 17
post: 17
product: 14
product_variation: 101
revision: 723
seedprod: 1
shop_coupon: 5
shop_order: 4809
wcccf: 3
wccpf: 2
wcpa_pt_forms: 2
woo_discount: 2
woo_discount_cart: 1
wp_global_styles: 1

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (32)

Advanced Custom Fields PRO: by Elliot Condon – 5.8.7
AfterShip Tracking - All-In-One WooCommerce Order Tracking (Free plan available): by AfterShip – 1.15.8
Akismet Anti-Spam: by Automattic – 5.0.2
Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.6.2
Beaver Themer: by The Beaver Builder Team – 1.4.4
PowerPack for Beaver Builder: by IdeaBox Creations – 2.27.3
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.7
Custom Post Type UI: by WebDevStudios – 1.13.4
Disable XML-RPC: by Philip Erb – 1.0.1
EWWW Image Optimizer: by Exactly WWW – 6.9.3
Fr Custom Payment Gateway Icon for WooCommerce: by Fahri Rusliyadi – 1.1.1
Genesis Connect for WooCommerce: by StudioPress – 1.1.1
Multiple Roles: by Christian Neumann – 1.3.7
Nav Menu Roles: by Kathy Darling – 2.1.2
Order Export & Order Import for WooCommerce: by WebToffee – 2.3.0
Post Types Order: by Nsp Code – 1.9.9.2
WooCommerce Shipping Label (BASIC): by WebToffee – 2.3.8
Smart Slider 3: by Nextend – 3.5.1.12
Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.3.7
W3 Total Cache: by BoldGrid – 2.2.12
WC Fields Factory: by Saravana Kumar K – 4.1.5
Widget Logic: by WPChef – 5.10.4
WooCommerce Address Book: by CrossPeak – 2.4.1
Woocommerce Custom Product Addons: by Acowebs – 4.2.1
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.7.1
WooCommerce Eway Payment Gateway: by WooCommerce – 3.5.2
WooCommerce: by Automattic – 7.3.0 (update to version 7.4.0 is available)
NabTransact Redirect Gateway for WooCommerce: by PatSaTECH – 1.4.1
Wordfence Security: by Wordfence – 7.9.0
WordPress Importer: by wordpressdotorg – 0.8
Yoast SEO: by Team Yoast – 20.0
WP Approve User: by Konstantin Obenland – 10

Inactive Plugins (5)

Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
Better Search Replace: by WP Engine – 1.4.2
WooCommerce Admin: by WooCommerce – 3.3.2
WooCommerce Multiple Customer Addresses: by MoreAddons – 1.0.1
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.7

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Settings

API Enabled: ?
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #4 - /shop-page/
Cart: #5 - /cart/
Checkout: #6 - /checkout/
My account: #7 - /my-account/
Terms and conditions: #120 - /terms-conditions/

Theme

Name: Delonix Child Theme
Version: 3.0.0
Author URL: https://webandgraphics.delonix.com.au/
Child Theme: ?
Parent Theme Name: Genesis
Parent Theme Version: 3.4.0
Parent Theme Author URL: https://www.studiopress.com/
WooCommerce Support: ?

Templates

Overrides: dlxtheme/woocommerce/archive-product.php
dlxtheme/woocommerce/emails/customer-processing-order.php

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2023-02-24 05:27:01 +11:00
Options: ?
Notes: 113
Onboarding: completed

Action Scheduler

Complete: 1,214
Oldest: 2023-01-23 17:18:08 +1100
Newest: 2023-02-23 16:31:03 +1100

Pending: 3
Oldest: 2023-02-23 17:31:03 +1100
Newest: 2023-02-23 21:58:43 +1100

Status report information

Generated at: 2023-02-23 16:54:04 +11:00
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