Elvira K.

Hi there @marcoielpo,

Thanks for reaching out!

Please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread and affected recipients.

We’ll be able to check the logs there.

Cheers!

Hi there Shani,

Thanks for reaching out!

Can you please share a link to a subscription form that is NOT connected to your Welcome email and to a form that should send it? I want to test both scenarios.

Also, please share a screenshot of your MailPoet > Emails > Welcome tab.

Looking forward to hearing back from you!

Hi there @ihofstaetter216,

Thanks for reaching out!

Indeed, MailPoet doesn’t send a Welcome email if it’s already been sent to a subscriber. MailPoet form also doesn’t show that a user is already subscribed because then anyone would be able to check any email address for an existing subscriber and it can be considered a security breach.

As a workaround, you can recreate your Welcome email as an Automation and then you’ll have a toggle called “Run this automation only once per subscriber.”: https://kb.mailpoet.com/article/397-how-to-set-up-an-automation

If disabled, an automation will run every time a user subscribes.

Hope it helps, please let us know if you need further assistance!

Hi there @shabbyrose,

Thanks for reaching out!

I checked your site but all subscriptions forms there are created with Elementor. Can you please check if they’re correctly integrated with MailPoet?

Here is how: https://elementor.com/help/mailpoet-elementor-integration/

Alternatively, please try creating a native MailPoet form and test it: https://kb.mailpoet.com/article/297-create-a-subscription-form-with-our-editor

Let us know how it goes!

Hi there @bhretreats,

Thanks for reaching out!

Please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.

We’ll be able to take a look at your issue closer there.

Cheers!

Hi there @carriedheart27,

Thanks for reaching out and I apologize for the late reply.

Can you please send us the following information:

• A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
• Copy and paste the information from MailPoet > Help > System Info. Please redact all email addresses from there.
• A screenshot of the error.

Looking forward to hearing back from you!

Hi there @richardgb,

Thanks for reaching out!

When you update a WordPress user, the corresponding subscriber should be updated too.

You can force sync changes in MailPoet > Lists > click Force Sync under the WordPress Users list.

If it doesn’t work, please let us know what fields in Users you’re editing.

Looking forward to hearing back from you!

Hi there @eitanc,

Thanks for reaching out!

Indeed, this is not possible with the MailPoet plugin out of the box.

You’re welcome to add it as a suggestion here https://feedback.mailpoet.com

Our team will take it into account when discussing new features and improvements for the plugin ??

Enjoy the rest of your day!

Hi there @minke1,

Thanks for reaching out!

I see that your cron URL returns your homepage instead of “pong”: https://www.easternstream.nl/?mailpoet_router&endpoint=cron_daemon&action=ping

You can either fix it so it returns “pong” or configure Linux cron.

You can read more about it here: https://kb.mailpoet.com/article/231-sending-does-not-work#taskscheduler

Hope it helps, please let us know if you need further assistance!

Hi there @qwik3r,

Thanks for reaching out!

Database tables remain intact when you uninstall the MailPoet plugin to prevent any accidental data loss.

If you want to delete them, you can log in to your cPanel and manually delete all tables with the *_mailpoet* prefix.

If you want to clean up these table instead of deleting them, you can go to MailPoet > Settings > Advanced tab > Reinstall from scratch.

Hope it helps, please let us know if you need further assistance!

Hi there @profit99,

Thanks for reaching out!

If I got it right, you’d like to share a link to your subscription form with your subscribers.

When you create your subscription form, you can use a shortcode or a Gutenberg block to add it to a separate page.

So here are steps to follow:

• Create a MailPoet form.
• Create a separate page.
• Edit your page and add a Gutenberg block of your form to the form (or you can use a shortcode instead).
• Share a link to this page with your subscribers.

Reference:

https://kb.mailpoet.com/article/296-add-a-form-to-your-website-with-mailpoet-gutenberg-block
https://kb.mailpoet.com/article/297-create-a-subscription-form-with-our-editor#placement

Hope it helps, please let us know if you need further assistance!

Hi there @cgcullarvega,

Thanks for reaching out and I apologize for the late reply.

Could you please follow the instructions to?re-install the plugin via FTP?and let me know if it works?

Reference: https://kb.mailpoet.com/article/258-re-installing-updating-the-plugin-via-ftp

Don’t worry,?you won’t lose any data from the plugin.

Let us know how it goes!

Hi there @genderen,

Thanks for reaching out!

You can follow these steps to resolve the error: https://kb.mailpoet.com/article/307-how-to-fix-general-error-2006-mysql-server-has-gone-away

Let us know how it goes!

Hi there @mcptato,

Thanks for reaching out!

Please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.

We’ll be able to provide you with more information there.

Cheers!

Hi there @mitchell19,

Thanks for reaching out!

Indeed, I see that your plan is pending approval. I re-sent you our email with the next steps and we’ll be awaiting for your reply to proceed.

Enjoy the rest of your day!