Elvira K.

Hi there @martin1982,

Thanks for reaching out!

Do you mean that a Welcome email is sent 30 minutes after your user subscribed and confirmed their subscription?

If so, does it happen to every Welcome email? What sending method do you use?

Please send us the information from MailPoet > Help > System Info but redact all email addresses from there.

Looking forward to hearing back from you!

Hi there @lucas0maia,

Thanks for reaching out!

I found your account and restored our sending service for it.

If you still can’t send emails, please ensure to click the “Resume sending” button on the?MailPoet > Emails?page.

Enjoy the rest of your day!

Hi there @laetitia-godet,

Thanks for reaching out!

Can you please clarify what’s happening when you put an emoji in your newsletter?

If they’re not showing, can you please check with your hosting support what encoding is used for your database tables and in the wp-config.php file?

You can use any encoding for your DB_CHARSET that looks like utf8mb4_xxx, for example, utf8mb4 or utf8mb4_general_ci will both work.

You need to ensure that both DB_CHARSET in the wp-config.php file and for your *_mailpoet database table are set up as utf8mb4_xxx.

You can forward them the information above and they will check it.

Let us know how it goes!

Hi there @miriamlawrence,

Thanks for reaching out!

I checked the logs and don’t see any bounced emails sent from your account recently.

I recommend adding DKIM records to your sender domain to improve deliverability: https://kb.mailpoet.com/article/295-spf-dkim-dmarc#set-up-dkim-for-your-domain-when-using-the-mss

If the issue persists afterwards, please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.

We’ll be able to provide you with more information there.

@memelb Please open a separate thread for your issue and we’ll take a look.

Cheers!

Hi there @churchjunction,

Thanks for reaching out!

Database tables remain intact when you uninstall the MailPoet plugin to prevent any accidental data loss.

If you want to delete them, you can log in to your cPanel and manually delete all tables with the *_mailpoet* prefix.

Hope it helps, please let us know if you need further assistance!

Hi there @borkk85,

Thanks for reaching out!

The “I would like to receive exclusive emails with discounts and product information” string can be translated in MailPoet > Settings > WooCommerce > Checkbox opt-in message.

As for the ”?Yes, I’m ok with you sending me additional newsletter and email content?(optional)” string, it seems that it’s been added by the Creative Mail plugin so please contact their support team to resolve it.

Please don’t hesitate to contact us back if you need further assistance!

Hi there @michelkhodair,

Thanks for reaching out!

This is weird indeed! Even if you simply disable a MailPoet form, it won’t appear anymore. Are you still seeing both forms?

Can you please share your site’s URL so I can check it out?

Looking forward to hearing back from you!

Hi there @sergioariasfoto,

Thanks for reaching out!

I sent you an email with further steps. Please reply to it so we can proceed.

I’ll close this ticket since we’re moving to another support channel.

Cheers!

Hi there @laetitia-godet,

Thanks for reaching out!

Please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.

We’ll be able to provide you with more information there.

Cheers!

Hi there @hhgk,

Thanks for reaching out!

I checked your account and restored sending for you ??

If you still can’t send emails, please ensure to click the “Resume sending” button on the?MailPoet > Emails?page.

Cheers!

Hi there @vk9915,

Thanks for reaching out!

Did I get it right that you created a native MailPoet form and enabled Google reCAPTCHA Checkbox? If so, it should appear on your subscription form.

Can you please enable this pop-up on a separate page of your site (a test page) so that your users won’t see it?

Let me know at which URL I can test it.

Looking forward to hearing back from you!

Hi there @kapow_interactive,

Thanks for reaching out!

It’s not possible to select an option for every two weeks when scheduling a Post Notification email. Can you please share a link where you saw that?

It might be possible with some custom code. If you need help with custom code, you can reach out to someone from Codeable: https://codeable.io (affiliate link).

You’re also welcome to add it as a suggestion here https://feedback.mailpoet.com. Our team will take it into account when discussing new features and improvements for the plugin ??

Cheers!

Hi there @rightpath1go,

Thanks for reaching out!

I’m not aware of any exiting integration like this, but you can use MailPoet API to build it: https://kb.mailpoet.com/article/195-add-subscribers-through-your-own-form-or-plugin

Hope it helps, please let us know if you need further assistance!

Hi there @cfm168,

Thanks for reaching out!

Are you using MailPoet Sending Service for sending these emails?

If yes, please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread and the email address in question.

We’ll be able to check the logs there.

Cheers!

Hi there @lrkosko,

Thanks for reaching out!

I see that we’re already in touch via email so I’ll close this thread.

Cheers!