Elvira K.

Hi there @alchemy-creative,

Thanks for getting back to us!

I’m glad that the issue is resolved with Google reCAPTCHA. The built-in CAPTCHA does require a redirect to another page and this is why it’s been affected.

However, this is not something I can replicate on my test site so I think there could be a conflict on your site that prevents the redirect. If you’ll be willing to troubleshoot this further, this is how you can run a conflict test: https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict

Enjoy the rest of your day!

Hi there @tchitcho30,

Thanks for reaching out!

I’m sorry to hear about the issue. Your subscribers are stored in your site’s database and we don’t have any access to it.

Are there any specific subscribers missing from specific lists? For example, WordPress users or WooCommerce customers?

Looking forward to hearing back from you!

Hi there @poco06,

Thanks for reaching out!

In the past, we’ve seen some cases of pages not loading correctly that turned out to be caused by a browser plugin/extension (i.e. ad-blocker, security, etc) preventing files from loading as expected.

Please try testing from an Incognito/Private browser window with browser extensions disabled, and see if you still have the same issue.

Cheers!

Hi there @openmindculture,

Thanks for reaching out!

I’m sorry to hear about the error you’re seeing.

While MailPoet retries the connection, I still recommend increasing the connection limits in your MySQL to make sure MailPoet runs smoothly: https://ubiq.co/database-blog/how-to-increase-max-connections-in-mysql/

Please reach out to your host to make these changes. They might also have logs available to see which other connections can cause this overload.

Hope it helps!

Hi there @debswebs and @farandar,

Thanks for reaching out!

Please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.

We’ll be able to provide you with more information there.

Cheers!

Hi there @huangwuko,

Thanks for reaching out!

To combat spam and phishing, large email providers (Yahoo, Gmail, Outlook, AOL, etc.) only allow their users to send emails from their inboxes and not a third party, like MailPoet. For example, Yahoo will not accept your emails if you send a newsletter with MailPoet and your FROM email address is a Yahoo or Gmail address.

Sending emails with the MailPoet Sending Service allows you to use free addresses by default, but it will be rewritten: https://kb.mailpoet.com/article/266-authorizing-from-email-addresses#authorizing-free-email-addresses

You can read more about it here: https://kb.mailpoet.com/article/259-your-from-address-cannot-be-yahoo-com-gmail-com-outlook-com

I hope this clarifies a bit, but please let us know if you have any questions!

Hi there @eitanc,

Thanks for reaching out!

Can you please clarify if only 4 emails were sent within the plugin or only 4 subscribers received this email?

If the former, can you please share a screenshot of where you see that? Please blur any email addresses on your screenshot before sharing.

Are all 12 subscribers have Subscribed status on the list connected to this Post Notification email?

Looking forward to hearing back from you!

Hi there @spaceinsects,

Thanks for getting back to us!

Background and other images are removed from mobile device pop-up forms for responsiveness.

However, you can force it to be displayed with this CSS code:

@media screen and (max-width: 499px) {
.mailpoet_form_image {
display: block;
}
}

Let me know how it goes!

Hi there @jahrat,

Thanks for reaching out!

I’m wondering if you use any forms on your site that are integrated with MailPoet but not built with our plugin?

Looking forward to hearing back from you!

Hi there @everade,

Thanks for reaching out!

It’s expected to see errors related to Premium check when using a free plan. Do you see any other issues with how the MailPoet plugin works on your site?

Cheers!

Hi there @mikeflanny,

Thanks for reaching out and for reporting the issue.

At the moment, a Gift card can only be applied through a shortcode checkout, not a Checkout block.

This has already been logged for our developers and they will look into implementing it, however, we don’t have any ETA at the moment.

Please let us know if you have further questions.

Enjoy the rest of your day!

Hi there @blooisbest,

Thanks for reaching out!

You can have a default From address in MailPoet settings but each MailPoet email can have its own as well.

Please edit your Welcome email and change its From address on the last step.

Hope it helps, please let us know if you need further assistance!

Hi there @susana69,

Thanks for reaching out!

We currently provide support in English. For now, I’ll be replying in English. You’re welcome to continue in English or I can enter your message into Google Translate, if you’d prefer.

If I got it right, you’d like to send a series of Welcome emails to a segment, not to a subscribers list.

This is currently not possible, but it’s on a roadmap to be implemented via Automations. However, I don’t have any ETA now.

I hope this clarifies a bit, but please let us know if you have any questions!

Hi there @susana69,

Thanks for reaching out!

We currently provide support in English. For now, I’ll be replying in English. You’re welcome to continue in English or I can enter your message into Google Translate, if you’d prefer.

Unfortunately, there’s no option to embed a video into our newsletter editor at the moment.?

However, you can find some workarounds here: https://kb.mailpoet.com/article/175-embed-a-video-in-a-newsletter

Hope it helps, please let us know if you need further assistance!

Hi there @alexrusev,

Thanks for reaching out!

I see that your plan is already approved so I’ll close this thread.

Please don’t hesitate to contact us back if you need further assistance!