Travis

Hi @perthmetro,

Thank you for getting in touch with us.

By reading your question, it sounds to me that you want to manually upgrade and downgrade members. While we do not really offer a way to gain access by Role you are able to manually upgrade/Downgrade users at will.

For more information on upgrading and downgrading users, you can read up on it at the link below:
https://www.paidmembershipspro.com/documentation/membership-levels/upgrade-or-downgrade-a-users-membership-level/

We do have a way to link user roles to a membership level that you can use to give members special WordPress permissions that may be of interest to you, please see below’s link for more information:
https://www.paidmembershipspro.com/automatically-create-wordpress-role-membership-level-thanks-josh-levinson/

Hope this helps!
Trav

Hi @mlao,

Okay so I didnt happen to find any errors on from the Frontend. Can you give me a little more details regarding the issue?

Was it working and stopped working? Or was it never working correctly? If so, it may be a configuration problem.

Below is some documentation on PayPal. In the documentation you will also find a set up guide, would you mind checking to make sure your configuration is correct along with the set up guide?

Thank you! Hope you have a great weekend!
Trav

Hi @mlao,

Would you mind sending me a link to your site so I can try and check for any errors?

Thank you!
Trav

Hi @mlao,

Thank you for getting in touch with us, would you kindly fill me in on what Payment Gateway you are currently using?

Hi @galinabublik,

Thank you for getting in touch with us, usually what happens in cases like this is the payment gateway charges a test amount. It would appear in this case that the test amount is $1. This is just a test charge to ensure the users card who recently signed up is valid.

The payment gateway will usually reverse the charge in a few days. We do not really have much control over this unfortunately.

I hope this makes sense, let me know if you have any further questions. Have a great day!
Trav

Hi @uebas,

Thanks for that, I believe you may have to login to your PayPal account and change the language preference under the settings, this may then change the translation for visitors.

If not you could try give PayPal support a try.

Hope this helps!
Trav

Hi @uebas,

Thanks for getting in touch with us!

Would you kindly provide me with a little more information, I am not too sure I understand what you mean. Do you want the PayPal Checkout page to be in another language other then English?

If you could clarify this I can try better help you ??
Have a great day!
Travis

Hi @dfcsl,

Thank you for getting in touch with us.

Unfortunately at this time there is no way to set up a trial period so that it is able to ignore weekends, I would imagine it would take a fair amount of custom coding to get it working.

Regards,
Trav

Hi @navyspitfire,

I believe this is the link to GitHub that you can use:
https://github.com/strangerstudios/pmpro-failed-payment-limit/blob/master/pmpro-failed-payment-limit.php

But, I need to bring to your attention that it would seem that some users are having a couple of issues with the this code, we are working to debug it. So I would view it for reference for now and install it once all the bugs are worked out.

Hope this helps!
Trav

Hi @navyspitfire,

It is very likely that the user’s card was not charged for one of those reasons. I think it will be best to make contact with the user to find out.

Sorry for sending you a premium member link, it was a code recipe that will allow you to automatically cancel the user’s membership after a certain number of failed attempts. You might be able to find it on GitHub if you want to have a closer look at it.

Hope this helps!
Travis

You may also find this useful:

https://www.paidmembershipspro.com/automatically-cancel-membership-after-x-failed-payments/

Hi there,

Thank you for getting in touch with us.

This email is obviously a notification that a user failed to pay, probably their recurring membership. I believe the membership of the user will continue for sometime even though they have not paid their subscription (this is mainly to give the user a chance to change billing details in an event their credit card expires).

You as the admin can make contact with the user, notify them of the failed payment and decide what you would like to do. If they do not comply with your requirements you can manually cancel their subscription by navigating to:

WordPress Dashboard > Users > Username of user who failed to pay > Membership Level > Current Level > None

They should still have their account but they won’t be able to have access to any restricted content on your site.

Hope this helps!
Trav

Hey @lew76,

Thank you for that, so I could find no errors on the page of your articles.

How are you currently restricting your articles page? If you would like you could try restricting the articles by wrapping the article in the membership shortcodes.

For your convenience I have linked the documentation below, it is a little tricky to properly troubleshoot the issue without logging into your site to have closer look but obviously it is not safe to post your login details to a public forum like this.

Would you consider having a look into our premium membership forum:
https://www.paidmembershipspro.com/forums/forum/members-forum/

Hope this helps!
Trav

Hmm,

It is going to be a little tough to troubleshoot this further, without having a closer look into your site.

Would you mind letting me know what theme and version of the theme you are currently using for your site?

Trav

Glad I could help ??

Have a good day!
Trav