tonyrobins

Hello @therealdj

Many thanks for leaving your feedback and this 5-star review to motivate us! We are really happy to know that you like it.

Thank you very much for contributing translation! That will help users get better experience.

All the best,

Hi @kinkmobile

Sorry that I should have mentioned this. The debug tab is not within the MainWP dashboard, it’s in the WPvivid Backup Plugin of the main site.

All the best,

Hi @todoenlaces

I see. In fact, configuring a server for AVIF support is very complicated and the methods can vary a lot depending on different server environments. As developer of a PHP app that works within WordPress, configuring a server is kind of out of our scope, we’ve tried though but unfortunately have not found a reliable way to guide users to properly configure their servers.

All the best,

Hi @todoenlaces

So just to clarify, you are asking for a tutorial on how to configure your server to support AVIF?

If so, what operating system does the server use, and what version it is?

All the best,

Hello @todoenlaces

The error suggests that GD or Imagick libraries may not be installed on your server. The libraries are required for CompressX which is a localhost converter to work.

It is recommended that you check and make sure to install required libraries then try it again.

You can check whether your server is ready for WebP/AVIF conversion from the System Information tab of the plugin.

All the best,

Hello @kinkmobile

We just tested it again and the last backup time for scheduled backups showed properly on our sites. Would you send us a debug zip of the main site through the plugin’s Debug tab and include a link to this thread so we could troubleshoot the issue and suggest further?

All the best,

Hello @vaisoco

You are welcome.

1. We checked the van image and noticed that it’s already showing as AVIF format. See this screenshot.

2. Our guess is that the converted versions are larger than original images. In that case, the plugin will automatically remove the converted visions by default. This usually happens when the original jpg/png images have already been compressed before the conversion. You can verify that by unchecking the option ‘Automatic removal of files in output formats larger than the original ones’ in the plugin settings, then perform another optimization.

However, if it is not the case, we’d be happy to troubleshoot further if you could send us a debug zip through the Debug tab of the plugin. Please also include a link to this thread when you do that for us to track the issue.

All the best,

Hello @vaisoco

Please note that the replacement is done automatically after the conversion, because .htaccess rules CompressX generated will tell the browser to call the newly generated AVIF or WebP, so you don’t need to do extra things.

Btw, to check whether WebP and AVIF is served, you can follow the steps below:

1. Right click on the image, click Inspect,

2. On the console that opens, click Network on the top, then see whether the image type is WebP or AVIF.

Example screenshot

All the best,

Hello @alanarena

You are welcome.

Would you send us a debug zip through the Debug tab of the plugin to help further identify the issue?

Please also include a link to this thread when you do that to help us track the issue.

All the best,

Hello @alanarena

Just a quick update:

We just released a new version – 0.9.19 where we have optimized the scanning method to scan images in batches if there are a great number of images on a website.

You can update the plugin and see if the issue resolved.

All the best,

Hello @gigias

Thanks for your feedback and 5-star review!

All the best,

Hello @kinkmobile

You are welcome.

The “Sync the Dashboard with child sites” option is available on your MainWP dashboard, for more details, you can read this doc.

All the best,

Hello @olistic

Thank you very much for your feedback and 5-star review!

All the best,

Hi @alanarena

The timeout error occurred at the image scanning process, and there could be two situations:

1. There were too many images and the scanning could not be completed in 30 seconds.
2. The scanning encountered unknown errors which caused it to be interrupted.

So, just to clarify, did you get the error immediately when the process started, or after about 30 seconds?

Also, how many images were there on the site?

You can also check whether there are any related errors recorded in the PHP error log.

Regarding the Cloudflare error, it can be related to the permissions of the Cloudflare API token. It is recommended that you check whether you have entered correct Global API Key. You should be able to find it on your Cloudflare dashboard > My Profile > API Tokens > Global API Key. For more details, you can read this Cloudflare doc.

All the best,

Hello @alanarena

We are going to look into the issues and get back to you as soon as we can.

All the best,