tonybaloney44

NPS Connected to Logic.

The leading survey makers all have logic connected to NPS.

The least amount of questions the better. So If you answered 10/10 for NPS I don’t want to ask “what you hate about us?” I want to ask “what did you like about us?”

If you answered on the NPS 1/10 I want to ask “What do you hate about us?” and not “what did you like about us?”

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I also want to redirect people who scored high on the NPS to leave a review. So there needs to be logic there. Redirect people who left a low NPS to reach out and contact us. (At the end of the survey).

Pretty standard stuff.

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Looking forward to this, hopefully it doesn’t take too long.

I want reports to look like this https://giovannycifuentes.com/wp-content/uploads/2020/08/nps-1100×701.png

Group customers into 3 areas, thats all the logic needs. Everyone agrees 9 & 10 is one group. 7 & 8 are one group. and 1- 6 is one group. Thats the only logic containers; 3 preset groups.

Please make the NPS Look nice too. Its all about how it looks too. Nice smile with colour emojis. Emojis matter a lot. Get inspiration.

I used your survey about 2 years ago, I haven’t seen any actual changes and new offerings I hope you aren’t just pretending new services are being added.

Its a bit of a red flag considering your whole software is based around surveys. You would think you would know about NPS and not be so behind. Not consider adding logic to the slider as a short term fix.

Is there a time table? what are some new recent additions to your survey software in the last years?

Thanks