tommyd17

Hi @razyrx,
thanks this solved the issue

Best, tom

Hi there @razyrx,
could you help me here?

Best, Tom

I could give you access to our dev-system if you want?

Hi Oleg,

I tried this a couple of times. Also tried regenerating elementor templates. Nu luck unfortunately.

Any other advice?

Best, Tom

Hi Tom,

thanks that works now!

Best, Tom

Okay, that is weird.
But you cannot think of an error on the checkout page or the payment setup right? So there should be configured everything correctly.

I will monitor this issue and write back in this chat if it happens again, alright?

Thanks, Tom

Hey!

Yes that is the order ID & all of the Events above contain this number.

Thanks, Tom

Hey,

2021-12-07T18:58:04+00:00 INFO Webhook notification received: Event: source.failed. Payload: {

2021-12-07T18:59:27+00:00 INFO Webhook notification received: Event: payment_intent.created. Payload: {

2021-12-07T18:59:30+00:00 INFO Webhook notification received: Event: payment_intent.requires_action. Payload: {

2021-12-07T19:00:35+00:00 INFO Webhook notification received: Event: payment_intent.succeeded. Payload: {

2021-12-07T19:00:36+00:00 INFO payment_intent.succeeded event received. Intent has been completed for order 10422. Event exited.

Does this help? Thanks!

Hey @mrclayton ,

can I send you the log somewhere private?

Thanks, Tom

Hey @mrclayton,

the status is “succeeded”. Its a PaymentIntent.

Yes that’s what I thought too, that’s weird after the payment is successful…

Here is the activity Log from the payment in stripe if that helps: https://imgur.com/a/JuYb0rR

Thanks, Tom

Hi,

Yes i am using germanized to render the terms and conditions checkbox

Best,
Tom

Hey @mrclayton,

thanks for testing!
I now figured out that it is a compatibility problem between CheckoutWC and Stripe. I asked Clif how to solve it and just wrote an email to the support email.

Would be great if you could check this,

Thanks tom

Hey @mrclayton,

do you have any news on this?

Thanks, Tom

Hi,

thanks for that! Please keep me updated ??

Tom

Hi,

I am using test mode on my staging site.
Steps to reproduce:
– do not accept the shop policy (AGB, privacy policy, …) in the checkout
– place order
– error is showing very short
– then accepting shop policy
– place the order again

When accepting the shop policy everything works.
Thanks, Tom