tograczyk

Hi @woodlivesbp,

The case requires further analysis and can be done in several ways.

1. Due to the fact that the PRO version of the UPS plugin allows for a more precise adjustment of rates based on additional parameters – you could check on the free demo of the PRO version, whether inclusion of these parameters will affect the expected value of the rates.

   Here you will find the DEMO of the PRO version of the plugin:

   https://flexibleshipping.com/products/flexible-shipping-ups-pro/

2. All the rates displayed in the cart are returned automatically directly from the UPS API. Therefore, the issue may relate to the dimensions, weight or the number of shipments for this type of UPS service.

   Please enable debug mode in the plugin settings and copy Request and Respose from UPS API https://wpdesk.me/mp/jKDDYTLZiy.png. You can then provide this information directly to UPS to verify why the rates are different.

   Should you require consultation after receiving a response from UPS, please let us know, we’ll be happy to help.

   You can enable debug mode in the general settings of the UPS plugin, more information here: https://docs.flexibleshipping.com/article/124-general-settings

3. We will be able to carry out a more detailed analysis if you write to us directly here: https://flexibleshipping.com/support/. We will also advise you on how to set up a demo and answer questions about the PRO version, if you are interested in it.

If you have any additional questions, please let us know.

Best regards,
Tomek

Hi @buzzgraphics,

Our FedEx plugin unfortunately doesn’t allow to generate the shipping labels yet. It’s main functionality is to calculate the live rates based on the products weight/dimensions and shipper / recipient addresses using the FedEx API connection. There are external solutions that will allow you to create the shipments and generate the labels which you can use together with our plugin.

Best regards,
Tomek

Thank you @daljitpattarsingh very much for this review, it warmed our hearts. We are happy to hear that you are using Flexible Shipping successfully in your store.

Best regards,
Tomek

Hi @mylesm22,

Flexible Shipping in the free version will allow you to prepare the weight range for which the method is available. Your rule settings (regarding the weight) could look like this:

https://wpdesk.me/tg/chrome_sB5AFU3QrP.png

You can easily set it up with Flexible Shipping PRO using shipping classes condition.

Due to the fact that hiding shipping methods and rules based on shipping classes are PRO features of our Flexible Shipping plugin, please contact us directly at https://flexibleshipping.com/support/ and we will be glad to help you set the appropriate rules.

Here you will find an example of settings for a scenario similar to the one you are describing:

https://docs.flexibleshipping.com/article/45-flexible-shipping-disable-hide-shipping-method

In our documentation, you can also read Flexible Shipping – Free vs PRO – Features comparison:

https://docs.flexibleshipping.com/article/922-flexible-shipping-free-vs-pro-features-comparison

Best regards,
Tomek

Hi Kyle,

Due to the fact that you also contacted us directly at https://flexibleshipping.com/support/, there we discussed the details of this case and I believe we established that the issue was about filling the appropriate weight of the products – I’m marking this topic as resolved for now.

If you have any additional questions, let us know, we’ll be happy to help.

Best regards,
Tomek

Hi Scott,

Thank you for the answer and additional information. Could you please upload screenshots of your current WooCommerce shipping zone settings?

You mentioned that the setup is working correctly so I am marking this thread as resolved for now. Should you have any additional questions, we will be happy to help.

Best regards,
Tomek

Thank you very much @symkrilag for your review!

Hi @kylecoleman, thank you for contacting us.
?
?Could you please upload also screenshots of your shipping zones configuration?
?
??You mentioned that shipping is not working – what do you mean exactly? The Flexible Shipping method is not available in the cart / the calculation is not what you expect?

If you have any additional questions, let me know, I’ll be happy to help.

Best regards,
Tomek

Hi Scott,

I asked you to add a Flat Rate because it would allow us to verify whether the issue is indeed with Flexible Shipping settings or the configuration of WooCommerce shipping zones.

Judging by the screenshots – the issue concerns WooCommerce settings, not our plugin.

Due to the fact that in your United Kingdom shipping zone, you limit the selection to selected zip codes:

https://wpdesk.me/tg/chrome_ogc4Zqkgp7.png

and in the cart you did not provide postcode in the shipping address:

https://wpdesk.me/tg/chrome_Ers2Z2taR8.png

WooCommerce assigns this address to the Europe shipping zone (due to the fact that the United Kingdom is in Europe).

If you specify the zip code in the cart – WooCommerce should assign the shipping zone as you expect.

The solution may be a different configuration of shipping zones – adding the entire United Kingdom or specifying countries in the Europe zone (excluding UK).

Best regards,
Tomek

Hi Scott,

Due to the fact that we are unable to reproduce this error in our test environment, this case may be related to a conflict with another plugin or it is a settings issue.

1. Could you please share screenshots of your shipping zones configuration?

Keep in mind to sort the WooCommerce shipping zones starting from the narrowest at the top of the list to the widest at the very bottom:

https://wpdesk.me/tg/chrome_my8dqEnA2V.png

2. Does the error also apply for the default WooCommerce (Flat Rate) shipping methods? If you don’t have any Flat Rate currently set up, could you please verify it?

3. Screenshots of the Flexible Shipping methods settings and the cart for the case you describe (when shipping methods are not available) will also be helpful for further analysis.

Best regards,
Tomek

Hi @gguldens, thank you for your patience.

New version of Flexible Shipping for FedEx and WooCommerce plugin has been released, please update it to 1.6.0.

The new update includes the upgrade of composer libraries that were responsible for displaying the warnings you mentioned.

Thanks again for reporting this and detailed error description.

Best regards,
Tomek

Hi @jessedebakker,

You can try to add the following code to the functions.php file of your theme / child theme or use e.g. the Code Snippets plugin:

add_filter( 'woocommerce_format_weight', 'wpdesk_woocommerce_format_weight' );
function wpdesk_woocommerce_format_weight( $weight ) {
	return str_replace( '.', ',', $weight );
}

Best regards,
Tomek

Hi @gguldens,

Thank you for reporting this.

The messages may be related to the PHP version you are using. Despite the warnings, the plugin should work as excpected.

Thanks to the information you provided, we diagnosed the cause of the notifications. We’ll take care of updating the plugin accordingly and confirming its compatibility with PHP 8. As soon as the update is ready and fully tested, we’ll inform you about it.

In the meantime, to avoid displaying notifications, we recommend disabling WP_DEBUG.

If you have any additional questions, please let me know.

Best regards,
Tomek

As we haven’t got any replies, I’m marking this topic as resolved for now.

Best regards,
Tomek

Since there are no further inquiries concerning this case I’m marking this thread as resolved.

Best regards,
Tomek