bcguru

Hi there! I work at Chatlio support. Would you be able to contact us at [email protected] and share the URL of your website so we can take a look and see why the widget is not displaying.

That should be all you need to do if you’ve installed the Chatlio plugin and added the WidgetID.

One other thing to check. Does your WordPress Website use some kind of Cache? If it does, you can try clearing that Cache.

Best,

Hi there!

Thanks for lettings us know about this.

Would you be able to contact us at [email protected] and we will look further into the issue.

Best

Hi there! Not sure if you are still using Chatlio anymore, but if you are this option does exist:

Under the Behavior section of the dashboard scroll to “Hide the Chatlio widget on selected pages”

It will allow you to enter page URL’s to hide the widget on.

If you need more advanced functionality the widget can be hidden using their Javascript API: https://chatlio.com/docs/api-v1/, specifically the function _chatlio.hide(): https://chatlio.com/docs/api-v1/#api-hide

Hope that helps!

Hi there!

You could use some CSS to do that.

Try:

.chatlio-widget {
  bottom: 40px;
}

For more information on appearance customization using CSS check out the documentation here: https://chatlio.com/docs/appearance/

Best,

• This reply was modified 6 years, 4 months ago by bcguru.
• This reply was modified 6 years, 4 months ago by bcguru.