tmatt345

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Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter tmatt345

    (@tmatt345)

    Hi, thank you for responding. So the problem I have is from when a customer logs in to place an order. I had a customer that went to the myaccount tab, then the login section and entered her email address and then chose to reset the password. That redirected her to a section where she must add in her email address that she wants to reset. She entered her email and the below notification came up saying she will receive a link to reset. Problem is the email she entered is not a registered user so the message in green should have said ‘invalid email or username used used’ so that she can register first. Hope that makes more sense..

    https://screencast-o-matic.com/i/c0eiFgV4iO3

    https://screencast-o-matic.com/i/c0eiFkV4iO5

    This is my system status

    ### WordPress Environment ###

WordPress address (URL): 

Site address (URL): 

WC Version: 5.3.3

REST API Version: ? 5.3.3

WC Blocks Version: ? 4.9.1

Action Scheduler Version: ? 3.1.6

WC Admin Version: ? 2.2.7

Log Directory Writable: ?

WP Version: ? 5.8.6 - There is a newer version of WordPress available (6.1.1)

WP Multisite: –

WP Memory Limit: 256 MB

WP Debug Mode: –

WP Cron: ?

Language: en_US

External object cache: –

### Server Environment ###

Server Info: Apache

PHP Version: 7.4.33

PHP Post Max Size: 256 MB

PHP Time Limit: 30

PHP Max Input Vars: 1000

cURL Version: 7.88.1

OpenSSL/1.1.1t

SUHOSIN Installed: –

MySQL Version: 5.5.5-10.3.38-MariaDB

Max Upload Size: 256 MB

Default Timezone is UTC: ?

fsockopen/cURL: ?

SoapClient: ?

DOMDocument: ?

GZip: ?

Multibyte String: ?

Remote Post: ?

Remote Get: ?

### Database ###

WC Database Version: 7.2.2

WC Database Prefix: w5F2p_

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Database Data Size: 28.55MB

Database Index Size: 3.08MB

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elementor_font: 1

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oembed_cache: 1

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popup: 1

popup_theme: 8

post: 6

product: 83

product_variation: 5

revision: 368

shop_coupon: 1

shop_order: 389

wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?

Hide errors from visitors: ?

### Active Plugins (12) ###

Contact Form 7: by Takayuki Miyoshi – 5.5.6.1

Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5

Elementor Pro: by Elementor.com – 3.2.2

Elementor: by Elementor.com – 3.4.3

Force Regenerate Thumbnails: by Pedro Elsner – 2.0.6

Really Simple SSL: by Really Simple Plugins – 5.3.2

Slider Revolution: by ThemePunch – 6.4.11

WooCommerce Custom Product Tabs Lite: by SkyVerge – 1.7.5

WooCommerce PayFast Gateway: by WooThemes – 1.3.1

WooCommerce: by Automattic – 5.3.3

Wordfence Security: by Wordfence – 7.9.1

WP Maintenance Mode & Coming Soon: by Themeisle – 2.4.6

### Inactive Plugins (4) ###

Code Snippets: by Code Snippets Pro – 3.1.1

Duplicator: by Snap Creek – 1.4.7

Popup Maker: by Popup Maker – 1.16.7

WPBakery Page Builder: by Michael M - WPBakery.com – 6.6.0

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: ?

Force SSL: –

Currency: ZAR (R)

Currency Position: left

Thousand Separator: ,

Decimal Separator: .

Number of Decimals: 2

Taxonomies: Product Types: external (external)

grouped (grouped)

simple (simple)

variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)

exclude-from-search (exclude-from-search)

featured (featured)

outofstock (outofstock)

rated-1 (rated-1)

rated-2 (rated-2)

rated-3 (rated-3)

rated-4 (rated-4)

rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #4 - /shop/

Cart: #5 - /cart/

Checkout: #6 - /checkout/

My account: #7 - /my-account/

Terms and conditions: ? Page not set

### Theme ###

Name: Betheme

Version: 25.0.2

Author URL: https://muffingroup.com/

Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file

you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: betheme/woocommerce/archive-product.php

betheme/woocommerce/cart/cart-totals.php

betheme/woocommerce/cart/cart.php

betheme/woocommerce/cart/cross-sells.php

betheme/woocommerce/cart/mini-cart.php

betheme/woocommerce/checkout/form-checkout.php

betheme/woocommerce/content-product.php

betheme/woocommerce/content-single-product.php

betheme/woocommerce/loop/loop-end.php

betheme/woocommerce/loop/loop-start.php

betheme/woocommerce/loop/no-products-found.php

betheme/woocommerce/loop/pagination.php

betheme/woocommerce/myaccount/downloads.php

betheme/woocommerce/notices/error.php

betheme/woocommerce/notices/notice.php

betheme/woocommerce/notices/success.php

betheme/woocommerce/single-product/add-to-cart/external.php

betheme/woocommerce/single-product/meta.php

betheme/woocommerce/single-product/product-image.php

betheme/woocommerce/single-product/product-thumbnails.php

betheme/woocommerce/single-product/related.php

betheme/woocommerce/single-product/sale-flash.php

betheme/woocommerce/single-product/tabs/description.php

betheme/woocommerce/single-product/tabs/tabs.php

betheme/woocommerce/single-product/title.php

betheme/woocommerce/single-product/up-sells.php

betheme/woocommerce/single-product-reviews.php

### Action Scheduler ###

Complete: 24

Oldest: 2023-02-05 12:41:19 +0000

Newest: 2023-03-07 14:29:38 +0000

### Status report information ###

Generated at: 2023-03-07 18:44:22 +00:00
    Thread Starter tmatt345

    (@tmatt345)

    Hi @assassinateur

    Thank you will do.

    Thread Starter tmatt345

    (@tmatt345)

    Hi @nawaz0705
    Thank you for assisting.

    This error is logged in error log

    2022-09-08T07:10:01+00:00 CRITICAL Unparenthesized a ? b : c ? d : e is not supported. Use either (a ? b : c) ? d : e or a ? b : (c ? d : e) in /usr/www/users/amorghwaxg/wp-content/plugins/js_composer/include/classes/editors/class-vc-frontend-editor.php on line 648

    System Status

    
### WordPress Environment ###

WordPress address (URL): https://amorganic.co.za
Site address (URL): https://amorganic.co.za
WC Version: 6.8.2
REST API Version: ? 6.8.2
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 32 MB
PHP Time Limit: 90
PHP Max Input Vars: 2500
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.26-MariaDB-1:10.4.26+maria~deb10
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: am_
Total Database Size: 21.49MB
Database Data Size: 13.34MB
Database Index Size: 8.15MB
am_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
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### Post Type Counts ###

attachment: 201
nav_menu_item: 25
page: 36
portfolio: 10
post: 9
product: 50
product_variation: 32
shop_coupon: 2
shop_order: 120
shop_order_refund: 1
testimonial: 2
vc_grid_item: 1
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (27) ###

All In One WP Security: by All In One WP Security & Firewall Team – 5.0.6
Colibri Interactive Portfolios: by Colibri Interactive – 1.0
Colibri Interactive Shortcodes: by Colibri Interactive – 1.0
Colibri Interactive Testimonials: by Colibri Interactive – 1.0
Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.3
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Customizer Export/Import: by The Beaver Builder Team – 0.9.4
Disable New User Notifications: by Thomas Griffin – 2.0.0
WPBakery Page Builder: by Michael M - WPBakery.com – 6.9.0
LiteSpeed Cache: by LiteSpeed Technologies – 5.2.1
Meta Box: by MetaBox.io – 5.6.6
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Slider Revolution: by ThemePunch – 6.5.31
Simple Maintenance Mode: by Jeff Bullins – 1.05
SSL Insecure Content Fixer: by WebAware – 2.7.2
Widget Importer & Exporter: by ChurchThemes.com – 1.6
PayGate PaySubs plugin for WooCommerce: by PayGate (Pty) Ltd – 1.0.2
WooCommerce Virtual Card Services Gateway: by WooThemes – 1.1.6
WooCommerce Grid / List toggle: by jameskoster – 1.2.1
WooCommerce Shortcodes: by WooThemes
Claudio Sanches – 1.0.0

WooCommerce: by Automattic – 6.8.2
WordPress Importer: by wordpressdotorg – 0.7
WP File Manager: by mndpsingh287 – 7.1.6
WP Force SSL: by WebFactory Ltd – 1.65
WP Rollback: by GiveWP.com – 1.7.1
YITH WooCommerce Wishlist: by YITH – 3.12.0

### Inactive Plugins (5) ###

Akismet Anti-Spam: by Automattic – 5.0
Colibri Interactive Portfolios: by Colibri Interactive – 1.0
Rank Math SEO: by Rank Math – 1.0.96
WPBakery Visual Composer: by Michael M - WPBakery.com – 4.12
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.6

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #7 - /shop/
Cart: #249 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: #357 - /terms-conditions/

### Theme ###

Name: Organic Web Shop Child
Version: 1.0
Author URL: https://colibri-interactive.com
Child Theme: ?
Parent Theme Name: OrganicWebShop
Parent Theme Version: 3.2.3
Parent Theme Author URL: https://www.colibri-interactive.com/
WooCommerce Support: ?

### Templates ###

Overrides: organicwebshop/woocommerce/archive-product.php
organicwebshop/woocommerce/cart/cross-sells.php
organicwebshop/woocommerce/cart/mini-cart.php
organicwebshop/woocommerce/content-product.php
organicwebshop/woocommerce/content-single-product.php
organicwebshop/woocommerce/loop/add-to-cart.php
organicwebshop/woocommerce/loop/sale-flash.php
organicwebshop/woocommerce/single-product/add-to-cart/simple.php
organicwebshop/woocommerce/single-product/add-to-cart/variation.php
organicwebshop/woocommerce/single-product/meta.php
organicwebshop/woocommerce/single-product/product-image.php
organicwebshop/woocommerce/single-product/rating.php
organicwebshop/woocommerce/single-product/review.php
organicwebshop/woocommerce/single-product/tabs/additional-information.php
organicwebshop/woocommerce/single-product/tabs/description.php
organicwebshop/woocommerce/single-product/title.php
organicwebshop/woocommerce/single-product.php
organicwebshop/woocommerce/content-product_cat.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-09-08 18:27:00 +02:00
Options: ?
Notes: 58
Onboarding: completed

### Action Scheduler ###

Complete: 130
Oldest: 2022-08-11 13:25:30 +0000
Newest: 2022-09-08 11:43:44 +0000

Pending: 2
Oldest: 2022-09-09 10:43:09 +0000
Newest: 2022-09-14 09:48:42 +0000

### Status report information ###

Generated at: 2022-09-08 16:56:15 +02:00

    `

    Thread Starter tmatt345

    (@tmatt345)

    Thanks, now I am getting a different error the whole time while working anywhere on the site stating the following

    “”Error establishing Database Connection
    This either means that the username and password information in your wp-config.php file is incorrect or we can’t contact the database server at …. This could mean your host’s database server is down.
    * Are you sure have the correct username and password?
    * Are you sure you have typed the correct hostname?
    * Are you sure the database server is running?””

    If I click on return then I can continue working but it is a pain

    Thread Starter tmatt345

    (@tmatt345)

    Hi @webulous

    Yes I have debugging switched on. Will switch it off and see if the problem resolves.

    Many Thanks

Viewing 5 replies - 1 through 5 (of 5 total)