Hi – thanks for your response. I know I could reissue permission via the order itself, or either increase the number of allowed downloads or leave it blank to leave as ‘live’ on their account. I was more curious as to why it happened, why if they did not download anything that it was saying they had exceeded the (single) limit. I guess it’s no big deal to increase the number of allowed downloads, but this will sort the problem, yes?
Richie.