Nethers Web Design

Group support would make this plugin the best Mailchimp CF 7 plugin.

Agreed. I would like to know when Groups is supported. I would donate if it worked.

Wondering that too.

Apologies, WooCommerce PayPal Powered by Braintree Gateway using the credit card feature. My subscription comes through, I get paid, but the order sits pending payment, and ultimately cancels.

Can you help with this? Everyone is passing the blame. I can’t deploy this with customers shopping carts if this is happening. I’d love if you could hop in to my site and help.

I turned Wordfence to ‘Learning’ to see if that was the issue (practically unrestricted).

Here is an image showing the charge come through, process -> completed, back to pending -> cancelled all in a few hours.
https://nethe.rs/wp-content/uploads/2018/08/Cancelled-Charge.png

@angelleye and @szkoda I previously used YithSubscriptions and WooCommerce Subscriptions. WooCommerce Subscriptions works fine but is overpriced at $200/year. Yith works okay too, but requires the your customers to create an account with Paypal and control their subscription from Paypal.

Due to those downsides, I’m giving “Subscriptions for WooCommerce”, aka WebToffee Subscriptions, a shot. It offers a free and premium plugin. The free one is good enough for what I wanted, which was on-site user control of the subscriptions.

Since Braintree suspended and closed my manually created Braintree Direct account that I created to use with your plugin for recurring payments, I went ahead and re-registered via the Official Braintree Plugin with a different email and setup that payment integration; I ran the exact charge/payment/subscription through that my Braintree Direct account account got suspended and closed for.

Assuming that charge processes fine, I’ll just stick to the official plugin method.

It roughly does the same thing, except it says that it doesn’t support ‘recurring payments’. I’ll post an update here if they process the payment in the next day or two (says 2-5 business days), and again if the monthly subscription does process on month two (or what I refer to as recurring payments, which it says it doesn’t do).

To answer your question @angeleye, I posted that ticket via the Braintree Direct support contact website. I was transferred around a few times between Accounts and Technical Services. Then told to go over to Paypal Braintree, which told me they couldn’t help me because it was Braintree Direct. An utter mess, hopefully I don’t have to use their support again.

• This reply was modified 6 years, 8 months ago by Nethers Web Design.
• This reply was modified 6 years, 8 months ago by Nethers Web Design.
• This reply was modified 6 years, 8 months ago by Nethers Web Design.
• This reply was modified 6 years, 8 months ago by Nethers Web Design.
• This reply was modified 6 years, 8 months ago by Nethers Web Design.
• This reply was modified 6 years, 8 months ago by Nethers Web Design.

Thanks for looking into this. My ticket is 2005130.

From what I’m told, if you go to braintreepayments.com and signup for an account the registration makes a Braintree Direct account. While the application is still under review you can process a transaction, and I did, and when you process a transaction from WooCommerce using your plugin payment integration someone at Braintree has decided that yields a Braintree Direct account suspension.

When I inquired as to why my account was suspended, I was told via email that I had to register with ‘PayPal powered by Braintree gateway’, which is the registration via the (official Paypal) ‘Braintree (Credit Card)’ plugin component.

Since the people at the support end of the email have never used the product, they don’t initially connect the dots that a suspended account can’t re-register, using their official plugin, with the same paypal email address as used by the recently-registered-and-suspended account; the account without further details is put in a temporary suspended for closing state – which was never even told to me in an email – I had to find out by not being able to login and attempting a password reset (even though my password was correct); when I finally connected the dots via a phone call, I asked if after my account was closed if I could re-use my email to which multiple individuals (one from accounts and another from technical services) said they did not know. They suggested I should try to get my account re-opened and try again. The accounts services individual said he would reach out to the banking partner to see if my account was available for re-opening or if it was entirely closed.

The person before him (Stephanie) said I needed to re-register with a different email address, and I could connect my paypal address.

This whole thing seems really inefficient, and I thought you deserved to be in the loop. The odd thing is Braintree Direct’s site reads as if it supports paypal transactions entirely, and even the pending batch transaction seemed to show that.

Personal Note:
What’s worse is that if you intend to use subscriptions, the ‘official’ plugin has an X on the WooCommerce Settings > Payments > Recurring Payments column indicating the official plugin doesn’t support recurring payments. This indication would lead one to presume the official Braintree Payment integration doesn’t officially support subscriptions; meanwhile, your Braintree integration lists that your integration does support ‘recurring payments’ – thus, anyone who wants to use subscriptions would default to your integration. Strangely though, while the ‘Payments’ screen shows that it doesn’t support ‘recurring payments’, the site blatently says it supports the official ‘Woocommerce Subscriptions’ ($199/yr) which I actually tried and found was nothing better than the free version I swapped to.

• This reply was modified 6 years, 9 months ago by Nethers Web Design.
• This reply was modified 6 years, 9 months ago by Nethers Web Design.
• This reply was modified 6 years, 9 months ago by Nethers Web Design.

Maybe you should make a note that Braintree requires you to follow the Braintree Plugins signup model or they suspend your account after its activated when you try to process a Paypal transaction.

Braintree is extremely frustrating, and now my account is in limbo. They locked out my account and sent my support request to the Braintree Paypal department, who says I ‘have to use the WooCommerce Braintree plugin to signup,’ but my Paypal uses the same email account as what I used for the manual signup for Braintree and is now in a loop, where I can’t get signed in via the WooCommerce Braintree app.

And the second option allowed for is a manual sign in to your Braintree account, but I can’t do that because they suspended my account.

Alright, thanks for the clarification. Based on what you said, I shouldn’t need to use reference transactions with your Braintree Credit Card for subscription purposes?

Thank you for your thorough replies!

The default Braintree plugin options that appears on the Payments tab of WooCommerce, confusingly shows as not accepting Subscriptions. Why is this confusing? The WooCommerce site says Braintree’s integration supports Woocommerce Subscriptions.

Regardless, your Braintree Credit Card Option does list Braintree as accepting Subscriptions. Can you explain your benefits of your Braintree Credit Card option over the ‘WooCommerce PayPal Powered by Braintree Gateway’ plugin offering separate Braintree Paypal and Credit Card Options?

Either way, I was able to run a subscription through with your Braintree option. It looks to be pending until tomorrow.

Lastly, is there any benefit to requesting Paypal Reference transactions? Does that improve the Braintree Subscription model?

Apparently Paypal says you have to have Paypal Payments Pro for DCC to be enabled. Your description within the plugin of, “PayPal direct credit card payments using the REST API. This allows you to accept credit cards directly on the site without the need for the full Payments Pro,” is a bit misleading, I thought it was a solution that would keep the user onsite.

Alright, by Paypal you mean the “Paypal for Woocommerce” plugin?

Thanks Michael, I blindly copied and pasted the code from another page and forgot to check the TinyMCE area. Doh.

Slider Revolution requires a strict version of jQuery, thus it calls jQuery on its own. Additionally, the Formstack Plugin uses the basic formstack embed which also includes a different version of jQuery.

For some reason, the formstack version being called trumps the slider revolution version and causes Slider Revolution to not load due to its strict requirement of the other version of jQuery. The workaround is a manual formstack form embed copied from the Publishing tab with the Advanced Options box unchecked for ‘I don’t need jQuery’. Thus, it pulls the jQuery from the existing Slide Revolution call.

• This reply was modified 6 years, 10 months ago by Nethers Web Design.

Thanks for the fix in 5.2.1.

Any chance you want to detail the change?

Sorry Alin, we have our php logs disabled for a specific reason we cannot discuss.