tim.hollingworth

Hi Sumit

I have updated the plugin to Version 8.1.6, but unfortunately this has not fixed the issue. I am hoping that the next release will solve the problem.

Thanks again for your help

Tim

Hi Sumit.

Thank you for your help looking into the issue. I look forward to the update which will make QSM even better.

Thanks again

Tim

Hi Sumit

Here is the screen grab of the variable text as requested

https://www.dianaluke.org/wp-content/uploads/2023/04/quiz-text.png

I am using the Old Template but the New Template still has the same issue with just dots between the multi question answers. I just tried using a dash after the variable text options from your last message to see if I could change the dot issue but again there is still a bulk text with only dots separating the multi choice answers….

–?Heart condition.Constipation.Panic attacks.Insomnia.Other

I think the remedy is in the .js coding collecting and generating the page in the plugin setup. I have been looking but its very complicated and I don’t want to break anything…

Thanks for your speedy response

Tim

• This reply was modified 1 year, 11 months ago by tim.hollingworth.
• This reply was modified 1 year, 11 months ago by tim.hollingworth.

Thank you for your quiz test.

Here is the result…

https://www.dianaluke.org/wp-content/uploads/2023/04/quiz.test_.png

It could work if there is a hyphen between results… like – this but a . and space would be great.

Thanks for your help

• This reply was modified 1 year, 11 months ago by tim.hollingworth.

Here is the quiz link and screen shot you requested.

https://www.dianaluke.org/forms/confidential-questionnaire/

https://www.dianaluke.org/wp-content/uploads/2023/04/quiz-screen.jpg

Thanks

I discovered the problem at long last. But not yet discoverd if it has broken anything…

It’s written in the css file “frontend-lite.min.css” and has a -1px setting. I changed it to 0px and its cured the issue.

.elementor-shape-top {
    top: 0px;
}

By pasting the above code into your Customising Additional CSS area it will remove the 1 pixel line between two adjoining sections of Elementors Shape Divider.

Well I have managed to create a work around which is pretty odd really!

In the same Shape Divider, I have to create a -1 pixel solid white line in the border box shadow with 0 in the horizontal and 0 blur. No other colour will work the same.

Strange convoluted fix but it does work…

To help you see the 1px line I’ve uploaded a screen grab. The line shows up on a smartphone too. I think the sections may be overlapping somehow, that creates the line? I can toggle between the default (which creates the line) and the -1 Vertical, 0 Horizontal, 0 Blur, Colour #ffffff (which is a smooth colour transition.)

Any suggestions would be most helpful to do this without the extra work…

• This reply was modified 2 years, 1 month ago by tim.hollingworth.
• This reply was modified 2 years, 1 month ago by tim.hollingworth.

Thank you t-p

I noticed the hackers had created a CronJob triggering every 12 hours. It was linked to a file in a weird named folder, that if the index.php had been changed back to the original html file, it would fire some coding to recreate the hacked index file.

/opt/cpanel/ea-php74/root/usr/bin/php /home/website/public_html/f9FtG0/O1VcDn.php

So glad its fixed now.

So beware of hackers they are very clever…

At last I’ve solved the issue.

Basically there was an old html website that had been hacked and lots of strangely named folders added with unusual php files and htaccess files in each folder. Once I deleted all these odd additions the main htaccess file was not over written again. I could then work in the dashboard as usual without the links giving me a page not found.

So If anyone gets blocked inside their dashboard chances are that it’s been hacked and you need to find the software that is generating the htaccess file that locks you out.

I have installed that plugin 5 days ago and found several files which I deleted. This seemed to break the old single page theme so I started again with Elementor and Astra. Got it working perfectly then I was suddenly locked out of everything. Now I cannot access many parts of the dashboard like starting a scan with wordfence.

I am hoping that the host company will reset the htaccess so I can do all these things again… There is an ongoing ticket with the security scan, meanwhile I cant do anything to the website.

Very frustrating

• This reply was modified 2 years, 1 month ago by tim.hollingworth.

Hi

I have tried to delete some plugins but not allowed. I did try another theme but it broke the footer widgets when returning to Astra.

I had a look in cPanel at the .htaccess file (which there seems to be many) and I think this is the problem…

<FilesMatch ".(py|exe|phtml|php|PHP|Php|PHp|pHp|pHP|phP|PhP|php5|suspected)$">
Order allow,deny
Deny from all
</FilesMatch>
<FilesMatch "^(index.php|credits.php|customize.php|edit-comments.php|edit-tags.php|edit.php|checkbox.php|export.php|input.php|link.php|load-scripts.php|load-styles.php|dropdown.php|menu.php|nav-menus.php|network.php|options-discussion.php|options-general.php|options-permalink.php|options-privacy.php|options-reading.php|options-writing.php|plugins.php|post-new.php|post.php|privacy.php|profile.php|site-health.php|term.php|text.php|themes.php|tools.php|update-core.php|user-edit.php|user-new.php|users.php|wp-links.php|wp-login.php|wp-signup.php)$">
Order allow,deny
Allow from all
</FilesMatch>
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . index.php [L]
</IfModule>

There was a recent security issue with some spam files in a second old html website and the hosting company must be using this to block them. I have deleted some files that they suggested but there are other strange looking filenames that were not part of the original site. There are some odd named folders too!

I have been in a long chat with the hosting company but they say I need to use a web developer to sort it out. Not very helpful I’m afraid…

Any thoughts?

I figured it out totally by accident….

In the TEXT tab ‘Select Message’ dropdown box choose…

Results Page %QUESTIONS_ANSWERS% Text

Add a hyphen and spaces between the settings…
%QUESTION% – %USER_ANSWER%

This will now result in a space hyphen space between the questions and answers…
Easy when you know how!!!!!

Answers Provided:
1. I get headaches – 1
2. I feel nervous inside – 3
3. I always have words or thoughts I cannot stop thinking – 4
4. I have feelings of fainting or dizziness – 1

I have reinstalled the latest plugin Version 7.3.2 and the issue above seems to have now cleared, thankfully.

I was seeing the warning line above the results in the Quiz Results page.

Thank you

Hi
Yes I noticed that too!

Google maps not showing up. There’s a sad icon face and a note…
“maps.google.com refused to connect.”

Maybe google isn’t working, unusual I know!

I did an inspection on the page and it came up with this red note…

“Refused to display ‘https://maps.google.com/’ in a frame because it set ‘X-Frame-Options’ to ‘sameorigin’.”

Any idea what this means as I havn’t a clue?

Cheers

• This reply was modified 3 years, 10 months ago by tim.hollingworth.