timeafoki

@devinemily – I am using a purchased theme called Resumex. Those pages that show up in my Related Content are not real pages, that is the reason why they don’t have any images on them. They are just included in my main website (https://www.timeafoki.com). I have also checked, I don’t have the option to exclude them. However I did list those pages in the App Manager under Edit Related Content Settings.

@devinemily – Thank you for your quick reply! You can find my site at the following link: https://www.timeafoki.com/blog/
Also, I forgot to mention that the related content shows wrong pictures as well. Thank you again!

@devinemily
Shareaholic Related Content still doesn’t work properly on my site. It shows only the pages that are supposed to be excluded from the related content list, as I have specified in my settings. Could you please help me with this issue? I really would like it to be fixed, because I need that feature and don’t want to use a different plugin for it, but because it hardly ever worked so far, I am really considering that option.

I just double checked every setting in the app manager. Everything is enabled. The status of the Related Content is still “Processing”, but that’s probably due to that I reinstalled the plugin this morning.

Thanks for your quick reply devinemily!
Yes, I have recommendations set to show Pages, Posts, Category and Index as well. Since my last post (yesterday) I have re-installed Shareaholic plugin, because I thought that would solve the problem, but so far nothing. Although because of the re-install, in the App Manager the Related Content status is still “Processing” again. I know it takes a while for it to change to “Ready”, but I couldn’t think of anything else to try.

PS.: Also thank you for merging this post with my support ticket! I hope we can find a solution for this problem. I appreciate your help!

Regards,
Timea

Dear devinemily_shareaholic,

My Related Content disappeared again from my blog site. In the App Manager the Related Content status is “Ready” and it worked perfectly before. I don’t really know what happened…! Could you please help me get it back?

Regards,

Dear iThemes Support,

Just wanted to thank you for your help! With the latest update the above mentioned problem about the warning of

“Your site is performing scheduled database backups but is not backing up files. Consider purchasing or scheduling BackupBuddy to protect your investment.”

is solved!

Thank you so much! ??

Regards,
Timea

Hi Gerroald,

Thank you so much for your quick response! I have another issue as well. I have W3 Total Cache plugin installed and keep getting the following warning:

“One or more caching plugins were detected as activated. Some caching plugin configurations may possibly cache & interfere with backup processes or WordPress cron. If you encounter problems clear the caching plugin’s cache (deactivating the plugin may help) to troubleshoot. Activated caching plugins detected: W3 Total Cache.”

I tried to fix the issue, but so far no luck, unless deleting the caching plugin, which I would like to avoid if possible.

Do you know any ways to make BackupBuddy work with W3 Total Cache together or if this was a compatibility issue, could you please suggest another caching plugin that is compatible with BackupBuddy?

Thanks again!
Timea,

Hi there,

I am having the same issue as the one mentioned above by Twansparant. I have BackupBuddy and iThemes Security installed and I am still having the following warning on my Security Dashboard:

“Your site is performing scheduled database backups but is not backing up files. Consider purchasing or scheduling BackupBuddy to protect your investment.”

If anyone would be able to help sorting out this issue, that would be highly appreciated!

Thank you,
Timea

Hi Mayafx,

My problem got solved! ?? In the App Manager Related Content is in ready status and my related posts are also back on my site. I don’t really know what solved the problem though. I have submitted multiple support request on Shareaholic’s website, but as for the record they have never got back to me. But what matters is that it’s working now!!

I would strongly suggest to contact them and let them know if you haven’t done it yet.

As for the sharing via email and facebook issue, I haven’t experienced those.

Anyway, good luck for you! I hope you’ll find or get a solution soon!

Regards,

Hi there,

I am experiencing the same issue with related posts. It just keeps processing and no related posts show up on my blog.
Submitted multiple support request and no response so far.
I really like Shareaholic plugin, but if this issue won’t get solve, I’ll have to look for something else.

Regards,