Tim S

Thanks! Still no luck, I can’t get the pop-up to display.

Hey michael,

Thanks for getting back to me so quickly and I appreciate you looking into this. By no means am I accusing JetPack- ultimately I’m just trying to find a solution for our customer. I’m getting ready to leave for the day, so I’ll run the strace and send you an email with the results for your review tomorrow morning.

I’ll also modify the scripts code and see if I can narrow it down that way. I appreciate the time and effort you’ve put into this thus far. It speak to the character of JetPack itself.

Thanks again!

Hi Michael,

Thanks for getting back to me. Curl is enabled on the server (InMotion) here’s a link to the php.ini file to verify:

PHP Info Page

I’m not getting any results past the first Get command displayed. These scripts are located here:

Outgoing Test for JetPack

Incoming JetPack Test

When we strace the php files on the InMotion server, we see an error is thrown on the third process when it tries to write to the server. The error in the strace is “Resources Temporarily Unavailable” and the connection at that point is killed.

Systems Administration seems to think this is due to too many process or files being opened at one time so the server closes the connection.

What are your thoughts on it?

Thanks again for your help.

I put the scripts on our server here at InMotion. I ran the scripts here and that’s the results it produced.

When I run the script from the browser via HTTP this is the result I get:
`GET: https://jetpack.wordpress.com/jetpack.test/1/

If I run the same script via HTTPS, I get a Page Not Found error.

If I run from the command line, I’m not getting any errors. I get the same results as in the browser.

I’m not sure what results the test scripts should produce.

Thanks!

Hi Michael,

Thanks for getting back to me. I’ve ran the two files up on the server in question and ran the files from a browser. I’m seeing a get request displayed inthe browser window but that’s it.

I also ran a strace from the command line to watch the processes spawned. Both test files seem to be killed when they try to write to the server. The server response is “resources temporarily unavailable”

This has led our tech support team to believe it’s attempting to open up too much at once for the server and thus the server killing the connection.

Any advice you can lend on this would be greatly appreciated.

Thanks!

Hey Tim,

Thanks for getting back to me. Our servers in fact run suPHP and I’ve verified that multiple child processes can be spawned. But this is what I’d like to be able to do. I’d like to be able to trigger JetPack so I can watch the processes open. Ideally, this should tell me if there’s an error.

So my next question is how can I trigger JetPack while I’m watching the server for the process. It’s a shot in the dark but I’m hoping this will shed some light as to what’s going on.

The funny thing is, we have a test account that we run JetPack on and it works fine. We’ve never encountered any issues. I’d like to believe that since we have quite a few customers using JetPack that this issue would have cropped up prior to now.

In the end, I’m just hoping to find a solution for our customer. Any light you can shed on this would be greatly appreciated.

thanks!

Tim S

Hey everyone,

This is Tim S with InMotion Hosting and we’re working with resistanceisfruitful to see why Jetpack seems to not be able to connect.

Does anyone know the IP address that JetPack would connect from? I want to verify that the IP address is not blocked on the server.

If anyone has server side suggestions to check please let me know. We host lots of WordPress blogs running JetPack and we’re not aware of anyone else having this issue. We just want to get it working again.

Thanks!

You’re missing installation files. You need to download the installation package again and re-upload the file. You may have had a corrupt download.

Are you sure you just didn’t delete your index.php file? How did you uninstall WordPress? If you accidently deleted the index.php file that’s an easy fix. Grab the copy of it and upload that.

The site loads fine for me. Try clearing your browser cache.

Make sure your database user is attached to the database and has “All Privileges”

This can usually be done in PHPMyAdmin

Well, the bottom error says you need to have Ioncube Loader installed on the server. If you dont have it installed or you’re not sure you’ll need to contact your hosting provider.

So did you make the changes to the wp-config.php file so your site could connect to the database?

So do you have an URL we can look at?

From the error message it looks like you are missing files. Make sure the there’s a /premium/wp-blog-header.php file where it should be.