tilalahmad

@backfolder

Can you please double check that you have installed the latest version of the plugin? Because the plugin does not require registration, it only needs to be activated after installation.

@bheem

It seems you are using an old version. The latest version does not need any customer information. Please try to install the latest version and confirm.

@bhangoo

Perhaps it is due to a feature called background exports. When enabled, all pages will be exported in the background and saved in the wp-content folder. If the site has a lot of posts and heavy traffic, try to disable background exports from the plugin settings page and clean the tmp directory.

@stronganchortech

We have already noticed the issue and hopefully, it will be fixed in the upcoming release of the plugin. We will notify you as soon as we publish it.

@webittest

We will appreciate it if you please check it on some computer and share the results. You can take the backup of your WordPress site and restore on another server(computer). Also please confirm, that are you using a multi site WordPress setup?

@rjacob999

We are sorry for the inconvenience. The information was there but seems with some update it is updated. We will fix it. Meanwhile following are the steps to Export WordPress Posts to DOCX using Aspose.Wrods Plugin.

• Install Aspose.Words Exporter WordPress Plugin from WordPress
• Click the Enable free and Unlimited Access button to activate and auto configure the Plugin
• Select the WordPress Posts to export and then select Aspose Export to File from Bulk Actions
• Click Apply. This exports all selected posts to the download folder at your local file system`

• This reply was modified 2 years, 6 months ago by tilalahmad.
• This reply was modified 2 years, 6 months ago by tilalahmad.

@mnelson4

We are sorry for the inconvenience. Thanks for your findings. We have logged a ticket in our in internal issue tracking system. We will fix the issue and will update you as soon as possible.

@webittest

The Plugin is working fine at my end. Please uninstall the plugin, reinstall the latest version and activate the plugin. Hopefully, it will resolve the issue. And secondly please try to export the page using the button from ‘Export to DOCX’ column.

@emelyanova

I’m afraid the issue is still pending for investigation in the queue. We will share the update/ETA with you as soon as we complete the investigation.

@buro-86

Please try to hit ‘Unsubscribe from this plugin’ button at the support page of the plugin.

@emelyanova

Thanks for sharing the error log. We have logged a ticket in our internal system to investigate the issue. We will notify you as soon as it is resolved.

@emelyanova

I am unable to open the error details(https://dropmefiles.com/3hdeV). Can you please share via some other channel?

@emelyanova

Kindly enable debugging and share the complete error log. We will investigate the issue and will share our findings.

@emelyanova

The latest version of the plugin is working fine with WordPress 6.0 at my end. We will appreciate it if you please some more details of the issue you are facing.

@tlgath

“Pre-process shortcodes before exporting document” was enabled, but it still exported the codes in the page (this only happens with pages, not posts).

Thanks for sharing the sample code. I have noticed the issue and logged an internal ticket to resolve the issue. We will notify you as soon as it is resolved.