TikTok

Hi Charbi – Sorry you are experiencing this issue! Can you please submit a Customer Support ticket, using your TikTok For Business credentials, to log in and track your tickets, and a member of our support team will follow-up to assist.

Hi Sakary – we’re sorry to hear you’re running into trouble! Can you please submit a support ticket and a member of our support team will follow up to assist (please use your TikTok For Business credentials to log in and track your tickets). Thanks!

• This reply was modified 1 year, 1 month ago by TikTok.

Hey Arksglobal – Sorry to hear you’re running into an issue connecting your existing account to TikTok Shop! Here’s step-by-step guidance for onboarding to TikTok Shop via the TikTok for WooCommerce extension.

If you’re still running into trouble please submit a Customer Support ticket using your TikTok For Business credentials, to log in and track your tickets, and a member of our support team will follow-up to assist.

• This reply was modified 1 year, 1 month ago by TikTok.
• This reply was modified 1 year, 1 month ago by TikTok.

Hi @murphys Thank you for reaching out and apologize for the inconvenience this issue has caused.

We’ve investigated and believe the Smart Coupons plug-in is creating the issue. Please reach out to the Smart Coupons team for further assistance.

Thank you,

The TikTok for Business Team

Hello @danapb ,

If you are able to provide log files from the past 3 days, this can accelerate the process of troubleshooting the error code you are seeing. You can include the log files within your support ticket or respond to this message with the file attached.

To retrieve your WooCommerce activity logs by following the steps below:

• Select WooCommerce on your sidebar menu
• Select Status > Logs
• Type in “tiktok_for_woocommerce” in the search bar menu and select view.
• Copy the entire log (drag and select all the way to the bottom of the screen to ensure you select and copy the full log). Note that logs are organized by date, so be sure that you are copying the logs from date when you installed the plugin or from the most recent date.
• Paste the logs into notepad and saved as a .txt file

Thank you,

The TikTok for Business Team

Hello @yilin101 If you are able to provide log files from the past 3 days, this can accelerate the process of unbinding your account. You can include the log files within your support ticket or respond to this message with the files attached.

• To retrieve your WooCommerce activity logs by following the steps below:
  • Select WooCommerce on your sidebar menu
  • Select Status > Logs
  • Type in “tiktok_for_woocommerce” in the search bar menu and select view.
  • Copy the entire log (drag and select all the way to the bottom of the screen to ensure you select and copy the full log). Note that logs are organized by date, so be sure that you are copying the logs from date when you installed the plugin or from the most recent date.
  • Paste the logs into notepad and saved as a .txt file

Thank you,

The TikTok for Business Team

Hello @eubo,

We are sorry you are experiencing this issue.

This issue may be caused due to conflicts with existing WordPress Plugins/Configurations.

• To find out which plugins/configurations are interacting, follow the instructions outlined here to create a staging environment and test for plugin/configuration conflicts.
• If you are still experiencing issues and need additional customer support, please fill out a customer support ticket here with as much information as you can provide.
  • You will first be prompted to log into your TikTok for Business Account. You can log in to your existing account using the credentials you used to create your?TikTok Ads Manager account. If you do not have one, then please follow the steps to create a new account.

Thank you,

The TikTok for Business Team

• This reply was modified 1 year, 5 months ago by TikTok.

Hello @crystalelephant

We are sorry you are experiencing this issue. Based on the information you provided, we will need to further investigate this. Can you please create a support ticket here and include as much detail as possible.

You will first be prompted to log into your TikTok for Business Account. You can log in to your existing account using the credentials you used to create your TikTok Ads Manager account. If you do not have one, then please follow the steps to create a new account.

Thank you,

The TikTok for Business Team

• This reply was modified 1 year, 5 months ago by TikTok.

Hello @danielbmxd

We are sorry you are experiencing this issue. In order to best assist you with troubleshooting this particular issue, please create a support ticket here.

You will first be prompted to log into your TikTok for Business Account. You can log in to your existing account using the credentials you used to create your TikTok Ads Manager account. If you do not have one, then please follow the steps to create a new account.

Thank you,

The TikTok for Business Team

Hello @yilin101

Thanks for your patience, and we are sorry you are experiencing this issue. In order to unbind your account please create a support ticket here.

You will first be prompted to log into your TikTok for Business Account. You can log in to your existing account using the credentials you used to create your TikTok Ads Manager account. If you do not have one, then please follow the steps to create a new account.

Thank you,

The TikTok for Business Team

Hello @danapb

Thanks for your patience, and we are sorry you are experiencing this issue. In order to best assist you, can you please create a support ticket here.

You will first be prompted to log into your TikTok for Business Account. You can log in to your existing account using the credentials you used to create your TikTok Ads Manager account. If you do not have one, then please follow the steps to create a new account.

Thank you,

The TikTok for Business Team

Hi @charlyaes32 thank you for your question. The latest version of the TikTok for Business Plugin (version 1.1.1) has been deployed and is compatible with HPOS.

Thank you,

The TikTok for Business Team

Hi @natcorsi thank you for sharing these. For this type of issue, we ask that you file a support ticket. Please ensure you include the video you shared, log files and system status report in your ticket.

To retrieve your system status report:

• Navigate to WooCommerce then Status

To retrieve your WooCommerce activity logs follow the steps below:

• Select WooCommerce on your sidebar menu
• Select Status > Logs
• Type in “tiktok_for_woocommerce” in the search bar menu and select view.
• Copy the entire log (drag and select all the way to the bottom of the screen to ensure you select and copy the full log). Note that logs are organized by date, so be sure that you are copying the logs from date when you installed the plugin or from the most recent date.
• Paste the logs into notepad and saved as a .txt file

Thank you,

The TikTok for Business Team

• This reply was modified 1 year, 7 months ago by TikTok.

Hi @natcorsi thanks for this update. Could you please provide screenshots or a screen recording of the errors you’re seeing?

Hi @natcorsi sorry you are experiencing this issue.

Can you please make sure you’re using the latest version of the plug-in (V.1.0.16) and try again?

Please let us know if you’re able to successfully connect your pixel.

Thanks,

The TikTok for Business Team