TikTok
Forum Replies Created
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Forum: Plugins
In reply to: [TikTok] None of my products show up in the TikTok paneHi,
Just wanted to follow-up with you on the issue above. Were you able to file a ticket through TikTok’s customer support system?
If not, here are the instructions:
Log a customer support ticket directly with TikTok by following these steps:
– Go to (TikTok for Business Support)
– Login with your TikTok for Business Account credentials
– Select “E-Commerce Platform Integration”
– Under Question Category, select “TikTok and Business Plugin Channel Setting”
– Fill out the required fields in the support ticket`It would be best to send along a screen recording as well as logs so the team can review (WooCommerce–>Status–>Log–>tiktok-for-woocommerce).
Forum: Plugins
In reply to: [TikTok] Where is this plugin located on wp-adminClosing this thread as issue is resolved.
Forum: Plugins
In reply to: [TikTok] Blank page when click on TikTokHi Kawah,
The team has been troubleshooting this issue and the solution presented above (disabling your ad blocker) has been working for others. Do you happen to have an ad block enabled (even after enabling third party cookies)?
Forum: Plugins
In reply to: [TikTok] You don’t have access to this resource.hi @tommaso99
We’re sorry to hear that you are experiencing the above issue – can you please take screenshots (full screen) or a video of the experience so we can see?Forum: Plugins
In reply to: [TikTok] Connection not workinghi @kelvindijk – regarding this issue, can you please check to see if you are allowing third party cookies? Please let us know.
Forum: Plugins
In reply to: [TikTok] None of my products show up in the TikTok panehi @spedney –
are you able to file a ticket through TikTok’s customer support system?Forum: Plugins
In reply to: [TikTok] Can’t find TikTok in Marketing TabThe team was only able to test version 6.0 and higher.
Forum: Plugins
In reply to: [TikTok] Blank page when click on TikTokOk – thank you. We will get back to you on this issue.
In the meantime, can you please take screenshots (full screen) or a video of the experience so we can see?
- This reply was modified 2 years, 6 months ago by TikTok.
Forum: Plugins
In reply to: [TikTok] Can’t find TikTok in Marketing TabHi,
We’ve looked into this issue with the WooCommerce team and it appear it is an issue with the version of WooCommerce that you are using. Unfortunately it doesn’t appear that there is an alternative solve to this issue other than updating to a more updated version of WooCommerce.
Forum: Plugins
In reply to: [TikTok] Erreur fataleHi,
We have released v 1.0.1 of the plugin that should resolve the issue you experienced. Please install the latest version of the plugin and let us know if it works for you.
Forum: Plugins
In reply to: [TikTok] Blank page when click on TikTokHi,
Thanks for the giving that a try. Can you try switching to incognito mode on your browser with the block third party cookies option disabled? We’re just curious to see if this has an impact as well.
Forum: Plugins
In reply to: [TikTok] Can’t find TikTok in Marketing TabWe’re sorry to hear that you are experiencing the above issue with accessing the TikTok plugin.
Can you please try the following:
– Go to WooCommerce > Settings > Advanced > Features
– Uncheck the “Navigation” option
– Save the changesFrom here, you should be able to find the TikTok plugin under the Marketing category on your sidebar menu.
Forum: Plugins
In reply to: [TikTok] Blank page when click on TikTokHi @kawahbuku – regarding this issue, can you please check to see if you are allowing third party cookies? We believe it might be something related to the settings that you have in your browser. Please let us know.