thsh007

I have submitted my concern on your support contact form. Looking forward to a prompt resolution. Thanks!

Hello @champsupertramp

I hope you know the issue that bothered me.
Till the time plugin worked fine, there were some users registered using the register feature of UM Member.
Here are the things which I did to resolve it and steps taken in chronological order:
1) I uninstalled UM Member completely with ‘Delete data on uninstallation’ selected
2) All forms and pages created by UM Member were deleted
3) I again installed UM Member, that created all 3 forms and UM pages, after setting up all, I found that the issue got partially resolved.
BECAUSE AFTER THIS, ONLY NEW USER IS ABLE TO LOGIN SUCCESSFULLY AFTER REGISTERING.
BUT…….those who were registered with the previous installation of the plugin are still unable to log in, with an error that shows wrong login credentials entered. Though all the registered users show in users option, after going to Users tab on WordPress dashboard, I can see registration info of only the newly registered users (by clicking on info), but not of those who got registered from the old installation. Even if those users reset their password, they were unable to login with there credentials

I am clueless and partially happy that finally login works but came with a new issue.
I hope to get a working resolution form your side and developers team.
Thank You.

Hello @pro5 & @nsinelnikov!
Can you please elaborate on how you resolved the issue because I did the same and deleted the register and login forms, creating both new ones but the same issue persists. Only able to log in from admin credentials but other registered users cannot.
It would be a great help from you and the developers’ team as I don’t intend to switch to other user registration plugin because of some awesome UM Member features.

I seek your and UM Member developer’s help! @nsinelnikov

I can see you have registered on my website, that would have needed an email verification, though I approved you. You can now login to see the issue.
Thank You

Hi! @nsinelnikov,

As being Admin, I am able to login to WordPress dashboard using both wp-admin login page and using the UM Member plugin page. The problem occurs only when any other registered user tries to log in using the UM Member page (Hopefully, user might not be able to login using wp-admin page), which shows an error of incorrect username or password entered each time, even credentials are correct as registered by the user.

You can see the problem live, for this, I am sharing a testing user credentials which are correct. please visit https://thoughtshouts.com/member-login/ OR go to the homepage and click the login option on top right to Login using Pop-Up Login form.
The other way round, you can register yourself using signup there on the website and after verifying through activation email, try login using your registered credentials…. that will explain this troublesome event

Username or Email: [email protected]
Password: 9813738591