thousandfaces

Thank you for your reply. As I said, I do not offer subscriptions with an end date, and have not ever set one manually, so so these answers do not help. I am also asking mainly about Memberships expiring, not Subscriptions, as I know at least one way a subscription can expire: if a users payment method fails (please correct me if I’m wrong), but know no way a Membership can expire under the circumstance of my site that I have explained.

Here is my status:

` WordPress Environment

WordPress address (URL): https://thousandfacesfilms.com<br>Site address (URL): https://thousandfacesfilms.com<br>WC Version: 7.4.0<br>REST API Version: ? 7.4.0<br>WC Blocks Version: ? 9.4.3<br>Action Scheduler Version: ? 3.5.4<br>Log Directory Writable: ?<br>WP Version: ? 6.3.2 - There is a newer version of WordPress available (6.4.2)<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: –<br>Language: en_GB<br>External object cache: ? Server Environment

Server Info: Apache<br>PHP Version: 7.4.33.4<br>PHP Post Max Size: 100 MB<br>PHP Time Limit: 3600<br>PHP Max Input Vars: 10000<br>cURL Version: 7.74.0<br>OpenSSL/1.1.1w

SUHOSIN Installed: –<br>MySQL Version: 8.0.31-23<br>Max Upload Size: 50 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

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attachment: 496<br>custom_css: 2<br>et_pb_layout: 9<br>nav_menu_item: 15<br>oembed_cache: 14<br>page: 78<br>post: 1<br>product: 1<br>seedprod: 1<br>shop_coupon: 1<br>shop_order: 127<br>shop_subscription: 128<br>wc_membership_plan: 1<br>wc_user_membership: 390<br>wp_global_styles: 1 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (35)

Gravity Forms: by Gravity Forms – 2.7.3<br>Digital Goods for WooCommerce Checkout: by theDotstore – 3.7.0<br>Extend WooCommerce Subscription Intervals: by Brent Shepherd – 1.0<br>Akismet Anti-Spam: by Automattic – 5.0.2<br>Better Search Replace: by WP Engine – 1.4.2<br>Code Snippets: by Code Snippets Pro – 3.6.2<br>Disable Comments: by WPDeveloper – 2.4.3<br>Elegant Themes Updater: by Elegant Themes – 1.1<br>FV Player Pro: by Foliovision – 7.5.30.7212<br>FV Player: by – 7.5.31.7212<br>Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.23.0<br>Gravity Forms Mailgun Add-On: by Gravity Forms – 1.3<br>Mailgun: by Mailgun – 1.9<br>Newsletter - Autoresponder: by The Newsletter Team – 1.3.8<br>Newsletter - Extended Composer Blocks: by The Newsletter Team – 1.3.9<br>Newsletter - Addons Manager: by The Newsletter Team – 1.2.0<br>Newsletter - Mailgun: by The Newsletter Team – 4.1.8<br>Newsletter - Reports and Retargeting: by The Newsletter Team – 4.5.3<br>Newsletter - WooCommerce: by The Newsletter Team – 1.7.7<br>Newsletter - WP Users Integration: by The Newsletter Team – 1.3.0<br>Newsletter: by Stefano Lissa & The Newsletter Team – 8.0.6<br>WP All Export - WooCommerce Order Export Add-On: by Soflyy – 1.0.2<br>CCBill Payment Gateway - WooCommerce: by Plugin District – 3.2<br>Spectra: by Brainstorm Force – 2.3.5<br>User Menus: by Code Atlantic – 1.3.1<br>WooCommerce Memberships: by SkyVerge – 1.24.0<br>WooCommerce Order Status Control: by SkyVerge – 1.15.0<br>WooCommerce Subscriptions: by WooCommerce – 4.7.0<br>WooCommerce: by Automattic – 7.4.0 (update to version 8.4.0 is available)<br>Yoast SEO: by Team Yoast – 21.7<br>WP All Export Pro: by Soflyy – 1.8.5<br>WP All Import Pro: by Soflyy – 4.8.4<br>WP Rocket: by WP Media – 3.12.3.2<br>WP All Export - ACF Export Add-On Pro: by Soflyy – 1.0.5<br>WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 4.0.0 Inactive Plugins (0) Dropin Plugins (2)

advanced-cache.php: advanced-cache.php<br>object-cache.php: Memcached Redux Must Use Plugins (5)

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0<br>WP Engine Cache Plugin: by WP Engine – 1.1.5<br>WP Engine Seamless Login Plugin: by WP Engine – 1.6.1<br>WP Engine Security Auditor: by wpengine – 1.1.1<br>WP Engine System: by WP Engine – 5.0.1 Settings

API Enabled: –<br>Force SSL: –<br>Currency: GBP (￡)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>subscription (subscription)<br>variable (variable)<br>variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>Order datastore: WC_Order_Data_Store_CPT WC Pages

Shop base: #1602 - /shop/<br>Basket: #1603 - /basket/<br>Checkout: #1604 - /checkout/<br>My account: #1605 - /my-account/<br>Terms and conditions: ? Page not set Theme

Name: Divi Child - Thousand Faces Films<br>Version: 1.0.0<br>Author URL: https://www.elegantthemes.com<br>Child Theme: ?<br>Parent Theme Name: Divi<br>Parent Theme Version: 4.17.3<br>Parent Theme Author URL: https://www.elegantthemes.com<br>WooCommerce Support: ? Templates

Overrides: – Memberships

Restriction mode:: Hide content only<br>Public content:: –<br>Excluded from discounts:: –<br>Membership plans:: 1<br>Thousand Faces Standard Membership:: Members: 390Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No Subscriptions

WCS_DEBUG: ? No<br>Subscriptions Mode: ? Live<br>Subscriptions Live URL: https://thousandfacesfilms.com<br>Subscription Statuses: publish: 27<br>wc-active: 14<br>wc-expired: 15<br>wc-pending-cancel: 2<br>wc-pending: 1<br>wc-cancelled: 69

WooCommerce Account Connected: ? No<br>Report Cache Enabled: ? Yes<br>Cache Update Failures: ? 0 failure Store Setup

Country / State: United Kingdom (UK) Subscriptions by Payment Gateway

CCBill (Credit Card): wc-cancelled: 69<br>wc-active: 13<br>wc-expired: 15<br>publish: 27<br>wc-pending-cancel: 2<br>wc-pending: 1 Payment Gateway Support

CCBill (Credit Card): subscriptions<br>products<br>gateway_scheduled_payments<br>subscription_cancellation Admin

Enabled Features: activity-panels<br>analytics<br>coupons<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>multichannel-marketing<br>mobile-app-banner<br>navigation<br>new-product-management-experience<br>onboarding<br>onboarding-tasks<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: minified-js<br>product-variation-management<br>settings

Daily Cron: ? Next scheduled: 2023-12-16 02:15:56 +00:00<br>Options: ?<br>Notes: 126<br>Onboarding: completed Action Scheduler

Complete: 195<br>Oldest: 2023-11-15 02:19:07 +0000<br>Newest: 2023-12-15 10:39:46 +0000

Pending: 12<br>Oldest: 2023-12-16 05:00:11 +0000<br>Newest: 2024-07-07 20:31:26 +0100 Status report information

Generated at: 2023-12-15 13:15:30 +00:00<br>`

There is nothing that looks like a ‘fatal error log’ in the location you suggest.

Here is a screenshot of a user with an Active Subscription but no Membership (it shows ‘Expired’ in the Membership section): snipboard.io/wk47Rj.jpg

I am not sure what you mean ‘subscriptions settings’ I’m afraid?

Here is a screenshot of a user with an expired Membership, but no record of Subscription, even though they did have one, and it says they logged in 5 months ago (July) even though it says their Membership expired June 15th: snipboard.io/5SZM8u.jpg

Here is a screenshot of another user with similar status, this one having last logged in 7 days ago, even though their Membership expired in June. How is this possible? – snipboard.io/ZibMYm.jpg