thezoomguy

Unfortunately, this isn’t helpful. You’re just not being clear enough about where I need to look for the things you’re indicating… I don’t see them on my site, anywhere.

We’ve deleted the FB plugin and are going a different route. Judging by the complaints about the FB plugin on here and elsewhere, it simply doesn’t work and nobody knows why, including FB themselves, as well as WC. Nor can anyone seem to fix it, or address what might be causing the problem. FB support is beyond useless…

I suggest telling people to just install a different feed plugin, instead of wasting time with the FB one. It just doesn’t work at all.

I still don’t know how to find the Marketing > Facebook location that you are referring to. I have no idea where that is, nor how to find it.
Is it on Woocommerce or on FB?

Could you give me a complete step by step set of instructions on how to setup the debug enable?
I literally have no idea where to begin looking for this in FB or WC, much less how to find it…..

With all due respect, it’s really not ok to mark this as resolved, when nothing has been resolved. Literally nothing has been resolved in any way, yet.

• This reply was modified 3 years, 7 months ago by thezoomguy.

Still no go. Developer cleared the db as you suggested & just re-tried activating the plugin.
Same error message right at the end;

“Something went wrong.
This may be because of a technical error that we’re working to get fixed. Try reloading this page.”

Hi Cara-

I checked the id field and it had this storename-60d4df97d8fae already there. It looks correct to my non-technical eyes.
If that’s correct, then it’s not the issue, as the plugin still doesn’t work.