thewebsitecompany

@wfpeter Please can you look at this? Thanks

Hi, I have sent the diagnostics txt manually via my work email.

Thank you
Bex

Hi,

Yes I definitely included my username in the report. I can try again from my personal email if it has not been received.

Thank you
Bex

Hi, thank you for following up. Unfortunately, I still have the issue as my site is being hacked almost weekly so I suspect the firewall is not correctly integrated as my other sites are fine (with same setups).

I have sent the diagnostics.

Thank you.

• This reply was modified 2 years, 5 months ago by thewebsitecompany.

@abwaita Is there a faster way I can get support for this issue, please? Although I appreciate your help, this issue has now been outstanding for 2 weeks and still, no one has requested access to the site to check my issue.

2021-04-14T03:37:52+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 188584480 bytes) in /home/benita0xtkpiq45u/public_html/wp-includes/class-wp-image-editor-gd.php on line 102

2021-04-14T03:37:52+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 188584480 bytes) in /home/benita0xtkpiq45u/public_html/wp-includes/class-wp-image-editor-gd.php on line 102

The logs have nothing to do with WooCommerce in this instance.

@abwaita
In this case, the issue was outstanding before I installed the custom code snippet, so that’s not the source of the issue.

Account endpoints are correct, see here:
https://snipboard.io/xurqZt.jpg

I have disabled the custom snippets and the issue is still outstanding.

@abwaita Not sure if I need to tag you or not!

Hi, my account endpoints are correctly set. The issue is still outstanding. I have attached the status report below for your reference:

### WordPress Environment ###

WordPress address (URL): https://dartmoordogwalkingfield.uk
Site address (URL): https://dartmoordogwalkingfield.uk
WC Version: 5.2.2
REST API Version: ? 5.2.2
WC Blocks Version: ? 4.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.1.5
Log Directory Writable: ?
WP Version: 5.7.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.3.27
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 8000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 10.3.28-MariaDB-log-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.2.2
WC Database Prefix: dfsf7ss_
Total Database Size: 23.14MB
Database Data Size: 21.88MB
Database Index Size: 1.26MB
dfsf7ss_woocommerce_sessions: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
dfsf7ss_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_actionscheduler_actions: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
dfsf7ss_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
dfsf7ss_actionscheduler_logs: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
dfsf7ss_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
dfsf7ss_email_log: Data: 1.23MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_e_submissions: Data: 0.00MB + Index: 0.03MB + Engine MyISAM
dfsf7ss_e_submissions_actions_log: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
dfsf7ss_e_submissions_values: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
dfsf7ss_jet_appointments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_jet_appointments_excluded: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_jet_post_types: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_jet_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_options: Data: 1.88MB + Index: 0.08MB + Engine MyISAM
dfsf7ss_postmeta: Data: 13.12MB + Index: 0.34MB + Engine MyISAM
dfsf7ss_posts: Data: 1.09MB + Index: 0.06MB + Engine MyISAM
dfsf7ss_rio_process_queue: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
dfsf7ss_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
dfsf7ss_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
dfsf7ss_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_usermeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
dfsf7ss_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
dfsf7ss_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
dfsf7ss_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
dfsf7ss_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
dfsf7ss_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
dfsf7ss_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
dfsf7ss_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wfconfig: Data: 1.65MB + Index: 0.01MB + Engine MyISAM
dfsf7ss_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wffilemods: Data: 1.76MB + Index: 0.36MB + Engine MyISAM
dfsf7ss_wfhits: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wfissues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
dfsf7ss_wfknownfilelist: Data: 0.93MB + Index: 0.11MB + Engine MyISAM
dfsf7ss_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wflogins: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dfsf7ss_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dfsf7ss_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wfstatus: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
dfsf7ss_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dfsf7ss_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 36
custom_css: 2
customize_changeset: 52
dog-fields: 1
elementor_library: 16
jet-engine: 3
jet-engine-booking: 2
nav_menu_item: 12
page: 14
post: 3
product: 1
revision: 387
shop_coupon: 1
shop_order: 11
slot-durations: 4
yaymail_template: 14

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (16) ###

ManageWP - Worker: by GoDaddy – 4.9.8
Autocomplete WooCommerce Orders: by QuadLayers – 1.3.5
Code Snippets: by Code Snippets Pro – 2.14.1
Elementor Pro: by Elementor.com – 3.2.1
Elementor: by Elementor.com – 3.1.4
Email Log: by Sudar – 2.4.5
Jet Appointments Booking: by Crocoblock – 1.3.3
JetEngine: by Crocoblock – 2.7.8
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.7
LoginPress - Customizing the WordPress Login: by WPBrigade – 1.5.2
Webcraftic Robin image optimizer: by Webcraftic  – 1.5.3
WooCommerce Stripe Gateway: by WooCommerce – 5.1.0
WooCommerce: by Automattic – 5.2.2
Wordfence Security: by Wordfence – 7.5.2
WP Mail SMTP: by WPForms – 2.7.0
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.8.5

### Inactive Plugins (3) ###

LiteSpeed Cache: by LiteSpeed Technologies – 3.6.4
Password Protected: by Ben Huson – 2.4
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2

### Must Use Plugins (1) ###

ManageWP - Worker Loader: by GoDaddy –

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page visibility should be public
Basket: #65 - /cart/
Checkout: #66 - /checkout/
My account: #67 - /my-account/
Terms and conditions: ? Page visibility should be public

### Theme ###

Name: Storefront
Version: 3.5.1
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 122
Oldest: 2021-04-11 16:38:05 +0100
Newest: 2021-04-19 10:58:05 +0100

### Status report information ###

Generated at: 2021-04-19 14:09:38 +01:00

Please understand that I have followed your advice, and deactivated them one by one – whilst keeping WooCommerce active. When I complete this conflict test, no specific plugin is the culprit.

After a certain period of time (and no website changes) of completing this conflict test, the ‘my account’ page breaks again. This would suggest there is a WooCommerce issue going on, am I correct?

Are your engineers able to investigate this issue, please?
Thank you

Hi,

This issue has re-occurred. It is 100% WooCommerce related. Please can you investigate this issue further?

Thanks,
Bex

Hi,

Thanks for the reply.

It appears this issue was caused by corruption of some kind. When I deactivated all of my plugins and reactivated them, the issue resolved itself.

Thanks