Tyler Hayes

Hi again jmaraujo,

This is a bug on our end and we’re looking into it. It’s looking like it will take a bit longer to fix due to the nature of this type of issue’s complexity but rest assured you’re not alone and this is a priority for us.

Sorry about the initial confusion on our end. Don’t hesitate to reach out to us at https://disqus.com/support with any further questions.

Best,
Tyler

Hi jmaraujo,

What was your case # in our support system? I’d like to take a look into it to see if there may have been a misunderstanding of the issue on our part.

Thanks,
Tyler

Can you send the debug info found under Advanced Options in the Disqus plugin to us at https://disqus.com/support? We’d be happy to take a closer look then.

Thanks,

Tyler
https://docs.disqus.com
Tweets by disqus

That’s by design since the plugin doesn’t regularly export your WordPress comments to Disqus. Exporting from WP to Disqus is a manual operation — “syncing” (as it’s referred to in the plugin) only copies comments from Disqus to WordPress.

Note that exporting from WP to Disqus again, however, won’t change the comment’s status since the comment will be seen as a duplicate and therefore skipped.

Feel free to reach out at https://disqus.com/support with any further questions.

Tyler
https://twitter.com/disqus
https://docs.disqus.com

Hi heryemmanuel,

Thanks for mentioning this here. We’ve received a couple other reports of this as well and are looking into it. If you’re still experiencing this issue in a week, kindly reach out to us at https://disqus.com/support and we’d be happy to take a closer look.

Best,

Tyler
https://docs.disqus.com
Tweets by disqus

Hi Setcookie,

Correct, that’s so comments are rendered — ssr = server side rendering — in the markup of the page so search engines can see them. There’s a checkbox in the Advanced Options in the Disqus plugin called “Server Side Rendering” which toggles this on and off.

If you have any further questions don’t hesitate to reach out to us at https://disqus.com/support anytime.

Best,

Tyler
https://twitter.com/disqus
https://docs.disqus.com

Can you contact us at https://disqus.com/support and include the debug info found under the Advanced Options tab in the Disqus plugin? We’d be happy to take a closer look at your site then.

Thanks,
Tyler
https://docs.disqus.com
Tweets by disqus

Hey everybody, sorry for not seeing this conversation earlier and stepping in to say hi. Thanks for forwarding us the link Brandon (I actually saw your comment on this topic the same day you emailed us but it’s always good to cover all the bases).

This is a known issue I created a ticket for a few weeks ago: https://github.com/disqus/disqus-wordpress/issues/4 — both one of our engineers and I are looking into it and trying to discover just what specifically is causing this. If you have any thoughts and a GitHub account, feel free to add them to that issues ticket; if you don’t have a GitHub account just add your thoughts here and I’ll keep track of them.

Sorry about this oddity; it’s peculiar and we haven’t gotten to the bottom of it yet but rest assured it’s on our radar. If we can lend a hand with any different issues don’t hesitate to reach out to us at https://disqus.com/support and we’ll take a look.

Best,

Tyler
https://docs.disqus.com
Tweets by disqus

Hi Jamie,

Would you kindly send the debug info under Advanced Options in the Disqus plugin to us at https://disqus.com/support (or just follow the “Drop us a line” link in the same menu)? We’d be happy to take a closer look then and get to the bottom of what’s happening here.

Thanks,

Tyler
https://docs.disqus.com
Tweets by disqus

Hi Mike,

Disqus looks to be loading properly now when I look at that page. Here’s a screenshot of what I see: https://dl.dropbox.com/u/2067384/Screenshots/d0.png

Were you able to resolve this? If not, can you include a screenshot of what you’re seeing? That may help shed some light on what’s happening here.

Thanks,

Tyler
https://docs.disqus.com
Tweets by disqus

Hi ch8rt,

As suggested in the “Comment counts not working, or code showing up in other plugins” section of our WordPress Troubleshooting doc, try enabling the Comment Counts checkbox under Advanced Options in the Disqus plugin. This will output the Disqus JavaScript in the footer and should fix this.

Let us know what you find,

Tyler
https://docs.disqus.com
Tweets by disqus

Hey everybody,

Sorry for not seeing this conversation earlier. Fortunately, however, we’ve whipped up a lot of new documentation in the past few months regarding sync issues, all available at our WordPress Troubleshooting doc.

Duplicate comments can be removed the same as any comments in your datastore (most likely MySQL). If that’s not feasible, try Solution 6 in the above-linked doc (which takes advantage of an option in our plugin to remove all synced comments). Should you still have any questions, kindly reach out to us at https://disqus.com/support with both a description of what you’re seeing and the debug info found under Advanced Options in our plugin and we’d be happy to take a look.

Tyler
https://docs.disqus.com
Tweets by disqus

Hi G,

Check out the first CSS fix, “Large gap before comment box”, listed at our CSS Customization/Troubleshooting guide.

Best,
Tyler
https://docs.disqus.com
Tweets by disqus

The culprit here may be that our plugin currently overrides WordPress comment pagination. This effectively means WordPress will render all ~1,800 comments server-side (i.e., in the page’s HTML) even if you have pagination of comments enabled in WordPress itself.

While this on its own is not troublesome, it can slow down page load times (as you’re currently seeing) on sites that use lots of plugins, large plugins, poorly-coded plugins, a large theme, strict server settings that can’t properly handle rendering this many comments, etc. There are a lot of factors that are in play here.

We’re looking into addressing this in a future release of the plugin. In the meantime, two things:
1. The affected page to which you linked does still load intermittently when we look. Here’s a screenshot of what I saw after refreshing the page: https://dl.dropbox.com/u/15229959/Screenshots/0vg.png
2. Temporarily reverting your site’s theme to the default WordPress theme and disabling all plugins except Disqus — this is only for testing purposes — would help determine if your theme and/or plugins may be affecting this situation. If you decide to give this a shot, we’d really appreciate it if you could let us know what you find at https://disqus.com/support (be sure to include the debug info found under Advanced Options in the Disqus plugin as well).

Best,
Tyler
https://docs.disqus.com
Tweets by disqus

You can change the text for comment counts in the Comment Count Link section at your Disqus forum’s Settings > Appearance page. Here’s a screenshot for reference: https://dl.dropbox.com/u/15229959/Screenshots/0oo.png

In this case, you’d most likely want to just change all of the three fields to say “Leave a Comment”.

Hope that helps clarify things a bit,

Tyler
https://docs.disqus.com
Tweets by disqus