Tyler Hayes

Hi cowcfj,

Would you kindly elaborate as to what specifically is happening? To what jQuery interface(s) are you referring? How are they breaking? Do you have screenshots? Links to pages where we can see happening?

Happy to help once we have some more information about what’s happening here. Thanks.

What did your webhost say when you presented them with the information I mentioned previously in the “Unable to connect to the Disqus API servers” section at https://docs.disqus.com/help/87/?

1. Comments > Disqus loads an iframe with the disqus.com admin panel. Comments shown there are not in your WordPress installation. Those are the comments in Disqus itself.

2. Comments > All Comments, which is what is referenced from the Dashboard, is what shows comments in your WordPress database.

Again, the issue is that comments are not being synced back to WordPress. Please go through the documentation linked previously and let us know what you find. We’d be happy to help further once we have that information.

Try enabling DISQUS_DEBUG and see if anything irregular gets spit out — add the following to wp-config.php:

define('DISQUS_DEBUG', true);

Also can you include a dump of what you see when running tracert disqus.com from your server?

Also, just to double-check (I know you mentioned you looked at our doc in your first message, and nothing stuck out in your nginx config either, but better safe than sorry) you’re not blocking ports that would prevent access to disqus.com or disqus.net, specifically HTTP outbound port 80, correct?

That MIME type warning is normal.

Since ?cf_action=sync_comments is being output, that seems to imply that the issue is likely not in the plugin itself but potentially in either WP elsewhere or on the hosting level.

Along those lines, this may be due to a conflict with your current theme or another plugin. To test this, try temporarily reverting to the default WordPress theme. If sync still doesn’t get added to the cron then, try temporarily disabling all plugins except Disqus. Make sure to either view/edit a post after each step to fire the cf_action. Let us know what you find.

Also, any chance you’re able to look into your server logs and see if any errors show up there? Or is that what you’re referring to when you mention lack of PHP errors?

That SyntaxError occurs when there’s an unexpected tag-opening < character in the source, and is likely unrelated to sync not working. Typically this happens when a post or page has a <script> or CDATA tag in the content of the post/page itself (i.e., not part of the theme; it’s literally added when writing a post/page).

Cron entries for syncing are added when 1) a post is viewed live on your site itself, and 2) when a post is edited. Try performing one or both of those actions and then take a screenshot of what you see in “What’s in Cron?” It should look like this: https://dl.dropbox.com/u/15229959/Screenshots/seh8lq7rylfz.png

Can you link me to an affected page? I’d be happy to take a look then.

Try enabling the Comment Counts checkbox under Advanced Options in the Disqus plugin. That outputs the Disqus JavaScript in the footer and may fix this.

Let us know what you find.

Anyone can track the plugin’s development at https://github.com/disqus/disqus-wordpress/. There is an Issues feature in that repo which is where most people submit bugs. Anyone can submit pull requests to the plugin there as well.

Hi Chicago,

I’m not sure I entirely understand what you’re looking to do —?the WordPress plugin can only be installed on a WordPress site, not a Tumblr site.

Would you kindly elaborate as to what exactly you’re looking to do, along with links to any relevant pages? We’d be happy to further advise then.

Thanks,
Tyler
https://disqus.com/support
https://docs.disqus.com

Hi kschackai,

That blue bubble is part of the Aggregate theme. You’ll want to contact that theme’s creators.

Thanks,
Tyler
https://docs.disqus.com
https://disqus.com/support

Hi Steve,

This is a bug in our current plugin (up to version 2.70). We’ve put together a fix for this which will be included in the next release. Once we release the next version you’ll want to re-sync the comments from Disqus to WordPress (you’ll want to backup + delete them from WP first).

Best,
Tyler
https://docs.disqus.com
https://disqus.com/support

Hi everybody,

Kindly try enabling the “Comment Counts” checkbox under Advanced Options in the Disqus plugin and that should resolve this by outputting the Disqus JavaScript in the footer. Let us know if that doesn’t work for you.

Best,
Tyler
https://docs.disqus.com
https://disqus.com/support

Hi there,

That message is the default WordPress message for when comments are closed in WP itself, not the Disqus message. Here’s what the latter looks like: https://dl.dropbox.com/u/15229959/Screenshots/1cr.png.

Disqus does not enable/disable comments in WordPress itself. We’d recommend looking through your WP settings —?specifically WordPress > Settings > Discussion to see if comments are set to close after a certain number of days —?and other plugin settings in case another plugin may be causing this.

Best,
Tyler
https://docs.disqus.com
https://disqus.com/support

Everything in the Disqus embed is hosted on our servers, including avatars.