therockisnow

thanks for the tips. on the staging site this code does work! there must be caching error on the live site. thanks again

thanks for taking the interest to have this fixed.

we are using regular / default coupons and free shipping in woo commerce. screenshots attached:

https://snipboard.io/GYWmlC.jpg

https://snipboard.io/TSKGqc.jpg

https://snipboard.io/8ygxYq.jpg

https://snipboard.io/nv317Z.jpg

Hi again,

Thanks for taking an interest in this. At first glance it looked like this would be a solution. However after testing, there was no difference on the live site. As per screenshot: https://snipboard.io/UZlAS3.jpg

Coupon applied and Free Shipping still available.

thanks for the reply. website is: bybenji.com

you will see the bug after adding products into the cart. thanks

@anastas10s Thanks for taking the time to reply.

But alas, you have not understood the topic or the task. WooCommerce does not do this simple task, ergo, we are looking for a workaround solution.

thanks again for the tip
it can be used as a workaround which is good to know!

only problem is that in testing the free shipping coupon overrides the others. so if someone has coupon for 10% off and makes purchase for ￡100 they should save ￡10. but free shipping of order of ￡100 saves them ￡5 for shipping.
so customer pays ￡95 instead of ￡90
which makes them upset

if there is a workaround for this that would be swell. we dont want to make customers unhappy

• This reply was modified 2 years, 3 months ago by therockisnow.

thanks for the suggestion
that sounds like it is worth taking a look into

if i understand you suggest to use coupon for free shipping as well?
so there are two coupons one for free shipping and one for 10% off. then can apply one coupon limit.

however
we cannot use coupon for free shipping. we need regular free shipping because this is applied automatically to check out. which is much easier for customers.

@rokmeglic
thanks for the tip
but that does not work
it only prevents use with multiple coupons
free shipping is something separate and therefore gets applied to the transaction along with the coupon

many thanks for the quick reply
ok – we have resolved it. the list for some reason was not selected in those settings.

Hi there
No worries.
Yes we do have a staging site and old backup version.
However there is no record of this order there…
It is peculiar since such events have happened before.

Hey man
Thanks so much for tracking the forums and getting back to me.
The admin receives a confirmation email from WooCommerce !
However there is no record of the order on WooCommerce …

Do you think it is still a PayPal issue?
I thought that if someone goes through the process, whether they check out with Paypal or not, there should be something in the backend of Woocommerce?

many thanks man
that was not at all clear in the documentation

Hi Amanda
Thanks so much for getting back to me.
I did recheck this – but it looks like the code is right… (maybe it copied into the forum incorrectly)
I have also tried editing in the basic WordPress editor – no change though
Any other ideas?

• This reply was modified 4 years, 9 months ago by therockisnow.

No worries – thanks for the heads up
Is there any help on the matter?