themeskysupport

Forum Replies Created

Viewing 15 replies - 1 through 15 (of 19 total)
  • Thread Starter themeskysupport

    (@themeskysupport)

    Hi the support team,

    The issue is related specifically to varnish caching. If you can provide paths, cookies, or arguments to exclude for the feature to function properly then we can have that excluded on our end. You can a comprehensive list of recommended cache exclusions used for Yith in general.

    We tested the site in a version without cache and it worked. So the issue is the cache and the hosting company needs to know what to disable.

    Best regards,

    Thread Starter themeskysupport

    (@themeskysupport)

    Hi,

    I have resolved this problem. But I really disappointed about your customer support service.

    Best regards,

    Thread Starter themeskysupport

    (@themeskysupport)

    Hi,

    What are any updates on my problem?

    Best regards,

    Thread Starter themeskysupport

    (@themeskysupport)

    Hi,

    We use the MyMedi theme and some plugins. But we have deactivate the plugins but it does not work and the MyMedi theme is compatible with Contact Form 7.

    Best regards,

    Thread Starter themeskysupport

    (@themeskysupport)

    Hi,

    This is the link of product out of stock https://thegreengrocermanila.com/product/organic-pineapple/ . You can see the screenshot at the link https://prnt.sc/veit6c so information.

    This is the WooCommerce status

    
### WordPress Environment ###

WordPress address (URL): https://thegreengrocermanila.com
Site address (URL): https://thegreengrocermanila.com
WC Version: 4.5.2
REST API Version: ? 4.5.2
WC Blocks Version: ? 3.7.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.3
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.24
PHP Post Max Size: 2 GB
PHP Time Limit: 600
PHP Max Input Vars: 16384
cURL Version: 7.29.0
NSS/3.44

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.33-MariaDB
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.5.2
WC Database Prefix: wp_
Total Database Size: 2958.48MB
Database Data Size: 1933.71MB
Database Index Size: 1024.77MB
wp_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 7.52MB + Index: 3.52MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 74.61MB + Index: 65.17MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
woo_dostavista_backpayment_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
woo_dostavista_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
woo_dostavista_dv_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
woo_dostavista_dv_woo_orders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
woo_dostavista_metrics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
woo_dostavista_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
woo_dostavista_warehouses: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_actionscheduler_actions: Data: 4.02MB + Index: 2.39MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 4.05MB + Index: 3.09MB + Engine InnoDB
wp_ac_segments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_admin_columns: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_aelia_dismissed_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cart_notices: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cjpopups_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.44MB + Index: 0.19MB + Engine InnoDB
wp_comments: Data: 14.52MB + Index: 9.98MB + Engine InnoDB
wp_error: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_followup_coupons: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_followup_coupon_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_followup_customers: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_followup_customer_carts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_followup_customer_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_followup_customer_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_followup_email_excludes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_followup_email_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_followup_email_orders: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_followup_email_tracking: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_followup_followup_history: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_followup_order_categories: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_followup_order_items: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_followup_subscribers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_followup_subscribers_to_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_followup_subscriber_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_jckwds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_layerslider: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_img_optm: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_litespeed_optimizer: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.45MB + Index: 0.00MB + Engine InnoDB
wp_maintenance_page: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mgmlp_folders: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_optins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_optin_meta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_options: Data: 12.50MB + Index: 0.42MB + Engine InnoDB
wp_pmxe_exports: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_posts: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_templates: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 106.64MB + Index: 84.27MB + Engine InnoDB
wp_posts: Data: 12.44MB + Index: 3.70MB + Engine InnoDB
wp_post_widget_layouts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_post_widget_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_quickbooks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_quickbooks_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_quickbooks_payment_method: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_quickbooks_tax: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.27MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.45MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 4.44MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_statistics_exclusions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_statistics_historical: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_statistics_pages: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_statistics_search: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_statistics_useronline: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_statistics_visit: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_statistics_visitor: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_supsystic_tbl_columns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_supsystic_tbl_diagrams: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_supsystic_tbl_rows: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_supsystic_tbl_tables: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_supsystic_tbl_woo_columns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_taxjar_record_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_termmeta: Data: 0.11MB + Index: 0.14MB + Engine InnoDB
wp_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 1.45MB + Index: 0.28MB + Engine InnoDB
wp_term_taxonomy: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_usermeta: Data: 20.55MB + Index: 17.98MB + Engine InnoDB
wp_users: Data: 1.52MB + Index: 0.52MB + Engine InnoDB
wp_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 1.52MB + Index: 0.44MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 10.52MB + Index: 11.06MB + Engine InnoDB
wp_wc_order_stats: Data: 1.48MB + Index: 0.73MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.47MB + Index: 0.33MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.17MB + Index: 0.33MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfConfig: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wfCrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfFileMods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfHits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfKnownFileList: Data: 15.52MB + Index: 0.00MB + Engine InnoDB
wp_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfLogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfNotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfReverseCache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfStatus: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_bundled_itemmeta: Data: 0.11MB + Index: 0.14MB + Engine InnoDB
wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_exported_csv_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woodmart_wishlists: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
wp_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpml_mails: Data: 1128.58MB + Index: 0.00MB + Engine InnoDB
wp_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wps_hit: Data: 251.83MB + Index: 712.03MB + Engine InnoDB
wp_wps_index: Data: 7.52MB + Index: 12.55MB + Engine InnoDB
wp_wps_key: Data: 0.48MB + Index: 0.39MB + Engine InnoDB
wp_wps_object_term: Data: 1.52MB + Index: 1.50MB + Engine InnoDB
wp_wps_object_type: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_wps_query: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
wp_wps_uri: Data: 218.77MB + Index: 86.00MB + Engine InnoDB
wp_wps_user_agent: Data: 2.52MB + Index: 1.52MB + Engine InnoDB
wp_wqc_single_error: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wapo_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wapo_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.13MB + Index: 0.28MB + Engine InnoDB
wp_yoast_indexable: Data: 3.52MB + Index: 1.19MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.23MB + Index: 0.33MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

ad_woo_search_grid: 1
attachment: 1331
cms_block: 18
customize_changeset: 6
custom_css: 2
global_product_addon: 4
jetpack_migration: 2
mc4wp-form: 4
mgmlp_media_folder: 564
nav_menu_item: 258
oembed_cache: 17
page: 67
popups: 3
popup_theme: 6
post: 46
product: 1124
product_variation: 430
quantity-rule: 3
recipe: 1
revision: 698
shopannouncements: 2
shopping-cart: 4
shop_coupon: 52
shop_order: 10262
shop_order_refund: 7
shop_subscription: 38
sumomasterlog: 362
sumosubscriptions: 86
tablepress_table: 1
testimonials: 7
ts_footer_block: 14
ts_testimonial: 4
wapl: 1
was: 2
wcec_email: 1
wc_order_email: 6
wc_order_status: 14
wc_zapier_feed: 1
woocarousel: 1
woodmart_sidebar: 1
wpcf7_contact_form: 4
wpplugin__sub_log: 1
yith-wcbm-badge: 10
yith_wc_qof_1: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (50) ###

Redux: by Redux.io + Dovy Paukstys – 4.1.23
Admin Columns Pro - WooCommerce: by AdminColumns.com – 3.5.4 – Installed version not tested with active version of WooCommerce 4.5.2
Admin Columns Pro: by AdminColumns.com – 5.3.2
Akismet Anti-Spam: by Automattic – 4.1.7
Cache Enabler: by KeyCDN – 1.5.5
CDN Enabler: by KeyCDN – 1.0.9
Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.6.1 – Installed version not tested with active version of WooCommerce 4.5.2
Contact Form 7: by Takayuki Miyoshi – 5.3
Email Cart for WooCommerce: by Rymera Web Co – 1.4.6 – Installed version not tested with active version of WooCommerce 4.5.2
Enable jQuery Migrate Helper: by The WordPress Team – 1.1.0
Envato Market: by Envato – 2.0.5
Facebook for WooCommerce: by Facebook – 2.1.4 – Installed version not tested with active version of WooCommerce 4.5.2
Site Kit by Google: by Google – 1.19.0
Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
WPBakery Page Builder: by Michael M - WPBakery.com – 6.4.1
Mailchimp for WooCommerce: by Mailchimp – 2.4.7 – Installed version not tested with active version of WooCommerce 4.5.2
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
Order Delivery Date Pro for WooCommerce: by Tyche Softwares – 9.20.1 – Installed version not tested with active version of WooCommerce 4.5.2
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.4
Slider Revolution: by ThemePunch – 6.2.23
ThemeSky: by ThemeSky Team – 1.0.4
WC Duplicate Order: by Jamie Gill – 1.7 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.3.9 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Advanced Quantity: by Morning Train Technologies ApS – 3.0.2 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce MrSpeedy: by MrSpeedy – 1.2 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Blocks: by Automattic – 3.7.0 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Google Address Auto Complete: by Xeno Themes – 1.0.5 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Admin: by WooCommerce – 1.6.3 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Advanced Product Labels: by Jeroen Sormani – 1.1.7 – Installed version not tested with active version of WooCommerce 4.5.2
Checkout Field Editor for WooCommerce: by ThemeHigh – 3.1.2 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Cost of Goods: by SkyVerge – 2.9.8 (update to version 2.9.9 is available) – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Email Customizer: by WooCommerce – 1.1.17 (update to version 1.1.18 is available) – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Free Gift Coupons: by Kathy Darling – 3.0.3 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.24 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Order Status Manager: by SkyVerge – 1.12.2 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Product Bundles: by SomewhereWarm – 6.4.1 (update to version 6.4.2 is available) – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce QuickBooks Connector Pro: by RedefiningTheWeb – 1.2.3 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Sequential Order Numbers Pro: by SkyVerge – 1.16.1 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Smart Coupons: by StoreApps – 4.11.0 (update to version 4.12.0 is available) – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Subscriptions: by WooCommerce – 3.0.9 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce: by Automattic – 4.5.2 (update to version 4.6.2 is available)
WooSidebars: by WooCommerce – 1.4.5
WP Captcha: by Devnath verma – 2.0.0
WP Mail Logging: by MailPoet – 1.9.7
WP Mail SMTP: by WPForms – 2.5.1
WP Redis: by Pantheon
Josh Koenig
Matthew Boynes
Daniel Bachhuber
Alley Interactive – 1.1.1

Smush: by WPMU DEV – 3.7.1
YITH WooCommerce Ajax Product Filter: by YITH – 3.11.3 – Installed version not tested with active version of WooCommerce 4.5.2
YITH WooCommerce Ajax Search: by YITH – 1.8.3 – Installed version not tested with active version of WooCommerce 4.5.2
YITH WooCommerce Badge Management: by YITH – 1.4.5 – Installed version not tested with active version of WooCommerce 4.5.2

### Inactive Plugins (0) ###

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: object-cache.php

### Must Use Plugins (3) ###

Health Check Troubleshooting Mode: by  – 1.7.2
Nexcess Managed Apps: by Nexcess – 1.13.1
WP.com Site Helper: by  –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: PHP (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)
variation (variation)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-catalog (exclude-from-catalog-2)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
outofstock (outofstock-2)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #4 - /shop/
Cart: #5 - /cart/
Checkout: #6 - /checkout/
My account: #7 - /my-account/
Terms and conditions: #86969 - /terms-conditions/

### Theme ###

Name: Drile Child
Version: 1.0.0
Author URL: https://theme-sky.com/
Child Theme: ?
Parent Theme Name: Drile
Parent Theme Version: 1.0.7
Parent Theme Author URL: https://theme-sky.com/
WooCommerce Support: ?

### Templates ###

Overrides: drile/woocommerce/archive-product.php
drile/woocommerce/content-product.php
drile/woocommerce/content-product_cat.php
drile/woocommerce/content-widget-product.php
drile/woocommerce/loop/add-to-cart.php
drile/woocommerce/loop/loop-end.php
drile/woocommerce/loop/loop-start.php
drile/woocommerce/loop/orderby.php
drile/woocommerce/single-product/add-to-cart/variable.php
drile/woocommerce/single-product/product-image.php
drile/woocommerce/single-product/product-thumbnails.php
drile/woocommerce/single-product/rating.php
drile/woocommerce/single-product/tabs/description.php
drile/woocommerce/single-product/tabs/tabs.php
drile/woocommerce/single-product.php

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://thegreengrocermanila.com
Subscription Statuses: wc-active: 1
wc-expired: 2
wc-on-hold: 27
wc-cancelled: 8

WooCommerce Account Connected: ? Yes
Active Product Key: ? No
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: Philippines — Metro Manila

### Subscriptions by Payment Gateway ###

other: wc-on-hold: 2
wc-cancelled: 3
wc-on-hold: 12

Direct bank transfer: wc-cancelled: 2
wc-on-hold: 2

Check payments: wc-on-hold: 1
PayPal Standard: wc-active: 1
wc-cancelled: 3
wc-expired: 1
wc-on-hold: 8

### Payment Gateway Support ###

Direct bank transfer: products
Check payments: products
PayPal Standard: subscription_payment_method_change_customer
subscription_payment_method_change_admin
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_delayed_change
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
products
refunds

PayPal Reference Transactions Enabled: ? Yes

### Product Bundles ###

Database Version: 6.4.1
Loopback Test: ?
Template Overrides: –

### Action Scheduler ###

Canceled: 3
Oldest: 2020-10-15 11:16:27 +0800
Newest: 2020-10-19 14:49:11 +0800

Complete: 6,974
Oldest: 2020-10-07 16:40:09 +0800
Newest: 2020-11-06 16:42:55 +0800

Failed: 374
Oldest: 2020-09-09 10:48:26 +0800
Newest: 2020-09-29 20:34:26 +0800

Pending: 12
Oldest: 2020-11-06 16:48:52 +0800
Newest: 2020-11-13 15:31:10 +0800
    Thread Starter themeskysupport

    (@themeskysupport)

    Hi,

    Do I unable to add Term & Conditions with the content is a shortcode ( see screenshot – https://prnt.sc/ubbl86 ) ? I have checked it and my site is endless loading/spinner on the checkout page.

    Can you help me?

    Thread Starter themeskysupport

    (@themeskysupport)

    Hi,

    The problem always show up when you are logged in or logged out. My customer have added the custom css code below. But it will affect something in theme.

    .blockOverlay{
    display: none !important;
}

    Can you check it again ?

    Thread Starter themeskysupport

    (@themeskysupport)

    Hi EastOfWest,

    ### WordPress Environment ###

    WordPress address (URL): https://residenssi.hu/v3
    Site address (URL): https://residenssi.hu/v3
    WC Version: 4.4.1
    REST API Version: ? 1.0.15
    WC Blocks Version: ? 3.1.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.4.0
    Log Directory Writable: ?
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ?
    WP Cron: ?
    Language: hu_HU
    External object cache: –

    ### Server Environment ###

    Server Info: Apache/2.4.6 () mpm-itk/2.4.7-04 OpenSSL/1.0.2k-fips PHP/5.4.16
    PHP Version: 7.3.21
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k

    SUHOSIN Installed: –
    MySQL Version: 5.5.65-MariaDB-cll-lve
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 4.4.1
    WC Database Prefix: wp_
    Total Database Size: 11.44MB
    Database Data Size: 8.06MB
    Database Index Size: 3.38MB
    wp_woocommerce_sessions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 3.22MB + Index: 0.08MB + Engine InnoDB
    wp_postmeta: Data: 1.48MB + Index: 1.84MB + Engine InnoDB
    wp_posts: Data: 1.38MB + Index: 0.13MB + Engine InnoDB
    wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woos_search_trends: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 208
    attribute_group: 1
    br_filters_group: 1
    br_product_filter: 3
    bsf-sidebar: 1
    customize_changeset: 18
    mc4wp-form: 1
    nav_menu_item: 210
    page: 36
    post: 14
    product: 50
    product_variation: 23
    pwf_woofilter: 1
    revision: 56
    shop_order: 7
    ts_footer_block: 14
    ts_logo: 5
    ts_portfolio: 14
    ts_team: 6
    ts_testimonial: 4
    wc_conditional_fee: 3
    wpcf7_contact_form: 2

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?Error messages should not be shown to visitors.

    ### Active Plugins (18) ###

    Redux: by Redux.io + Dovy Paukstys – 4.1.15
    All-in-One WP Migration: by ServMask – 7.26
    Contact Form 7: by Takayuki Miyoshi – 5.2.2
    Drile Search Bar On Mobile: by ThemeSky Team – 1.0.0
    Drile TS Product Categories ShortCode Override: by ThemeSky Team – 1.0.0
    WPBakery Page Builder: by Michael M – WPBakery.com – 6.3.0
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
    PWF WooCommerce Product Filters: by Mostafa Abdallah – 1.0.3
    Slider Revolution: by ThemePunch – 6.2.22
    Simple Banner: by Ryan Petersen – 2.5.0
    Sticky Menu (or Anything!) on Scroll: by WebFactory Ltd – 2.21
    SVG Support: by Benbodhi – 2.3.18
    ThemeSky: by ThemeSky Team – 1.0.3
    White Label CMS: by https://www.videousermanuals.com – 2.2.1
    WooCommerce Extra Product Sorting Options: by SkyVerge – 2.8.4 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Group Attributes: by weLaunch – 1.6.0 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce: by Automattic – 4.4.1
    WPB Accordion Menu or Category PRO: by wpbean – 1.4.1

    ### Inactive Plugins (4) ###

    Extra Fees Plugin for WooCommerce: by theDotstore – 3.4 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Checkout Add-Ons: by SkyVerge – 2.4.0
    YITH WooCommerce Compare: by YITH – 2.3.23
    YITH WooCommerce Wishlist: by YITH – 3.0.13

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: HUF (Ft)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #51 – /termekek/
    Cart: #52 – /kosar/
    Checkout: #53 – /penztar/
    My account: ? Page does not contain the shortcode.
    Terms and conditions: #16800 – /minden-butor/

    ### Theme ###

    Name: Drile Child
    Version: 1.0.0
    Author URL: https://theme-sky.com/
    Child Theme: ?
    Parent Theme Name: Drile
    Parent Theme Version: 1.0.4
    Parent Theme Author URL: https://theme-sky.com/
    WooCommerce Support: ?

    ### Templates ###

    Overrides: drile-child/woocommerce/archive-product.php
    drile/woocommerce/content-product.php
    drile/woocommerce/content-product_cat.php
    drile/woocommerce/content-widget-product.php
    drile/woocommerce/loop/add-to-cart.php
    drile/woocommerce/loop/loop-end.php
    drile/woocommerce/loop/loop-start.php
    drile/woocommerce/loop/orderby.php
    drile/woocommerce/single-product/add-to-cart/variable.php
    /var/www/weboldal/data/www/residenssi.hu/v3/wp-content/plugins/woocommerce-group-attributes/public/partials/woocommerce-group-attributes-output-layout-2.php
    drile/woocommerce/single-product/product-image.php
    drile/woocommerce/single-product/product-thumbnails.php
    drile/woocommerce/single-product/rating.php
    drile/woocommerce/single-product/tabs/description.php
    drile/woocommerce/single-product/tabs/tabs.php
    drile/woocommerce/single-product.php

    ### Action Scheduler ###

    Canceled: 1
    Oldest: 2020-09-03 05:44:53 +0200
    Newest: 2020-09-03 05:44:53 +0200

    Complete: 90
    Oldest: 2020-08-13 18:39:59 +0200
    Newest: 2020-09-03 05:46:04 +0200

    Thread Starter themeskysupport

    (@themeskysupport)

    Hi,

    Thank you for your support.

    Best regards,

    Hi Dōvy,

    Is there a way to fix this problem? Let you tell me to know.

    Best regards,

    Thread Starter themeskysupport

    (@themeskysupport)

    Hi,

    Please reply to this problem. I have been waiting for 4 days with no response from your support team.

    Best regards,

    Thread Starter themeskysupport

    (@themeskysupport)

    Hi,

    I checked it on my localhost. I will wait for your fix for this problem.

    Best regards,

    Hi Dōvy,

    Our customer have updated Redux 4.1.14. But this problem is still on website of our customer. Please you check this problem again.

    Best regards,

    Thread Starter themeskysupport

    (@themeskysupport)

    Hi YITH,

    Thank you for your support ! Very nice

    Thread Starter themeskysupport

    (@themeskysupport)

    Hi YITH,

    My customer have done as you said in the message previous but they have given an error with

    alter table wp_yith_wcwl_lists add expiration timestamp default NULL;

    #1067 – Invalid default value for ‘expiration’

    And this problem is still remain with case my customer not login. Before this problem is happened to 2 cases ( you have logged in and have not login ).

    Please you check it for you

    Thank you

Viewing 15 replies - 1 through 15 (of 19 total)