thelondondispensary

Hello,

No we use a decimal in the UK, parts of Central Europe use the comma in financial numbers.

The requested I have uploaded:

https://ibb.co/pd77mBL
https://ibb.co/LzLsMNT
https://ibb.co/MpzJVQ2
https://ibb.co/khqJqZj
https://ibb.co/wWB54bm
https://ibb.co/vVb5CkF

site is: https://thelondondispensary.com

Hi yes correct. It will be showing you that becasue it was 5 days ago I raised the support ticket and it is currently black friday, we are an ecommere store and currently recieving several hundred visitors through the store each day. I wasn’t exactly going to go into the biggest week of our trading year with a shop not showing all of my products. I would be a very stupid business person if I did do that.

After I had no reply in 24hours I changed the default setting to show the products in a set order each time to avoid the issue experienced.

It isnt going to be possible to leave my store broken for 5 days until you wish to review without notice. I had been clear when I emailed support, we wanted to now use this on our blog page as we have a higher number of posts now but first it needed to work correctly before we upgraded. But if this is the expected SLA from support, I think maybe we should look elsewhere for a premium version plugin to do the scrolling….

Hi, are you hosted by ‘site ground’ by any chance? This started after Wednesday last week?

It appears Thomas was last active 6 months ago, with an update and replies. Since then there has been nothing either here or the main site.

Hello, ok thanks. I shall test it over the next few days and let you know.

Hello,

I created a ticket I believe it was created, but its created a fatal error on your site so I can not view the ticket. (template-part-ticket-list.php line 39) is the error line.

Hi, could I understand what the next steps are I need to take to get this issue resolved please?

Sorry, what is it I need to do next?

Hi, we are using Divi theme.

Hello, unfortunately the issue has reappeared. I think it might be when you set a variable type as the default to load with, as this is the only option I have changed recently that I can think that it might be! The issue is on the link I sent previously. Thanks

Hi, apologies I only got around to testing this today. I have both this and the plugin activated on the site, I hope thats what I was supposed to do. Anyway, it seems to have fixed the issue which is great. Thank you. Do I keep the patch active until the update is released? Thanks

Hi, oh really? How strange that it said it was standard in console.

There is not customer data on the site until Monday, so you can take a download of it tomorrow if you wanted to test some more? If it would speed the fix being released u I would be happy to hekp.

THansk,

Hi,

Ok thank you. Yes I double checked console and its the standard divi woocommerce slider. Not an additional plugin version. It has just been customised with our styling hence it looking a bit different than standard.

Thnaks,

Hi,

thanks for the reply. product example
Here is the link to the product page in question. Once you select a variation the price also over rides the product carousel at the bottom of the page.

I have taken the site off maintenance so you can view, but please let me know once you have finished viewing it ASAP so I can activate it again, as our backend payment processing and ordering is live but the front end is not yet finish, we don’t want anyone accessing the site and trying to make purchases yet.

Thanks!