thelabo

thx. it helps.

@codekraft

got some feedback from the hosting provider :

I have checked our logs and didn’t see any issues which can be related to the server’s side. Also, I was checking this issue with having different firewall levels disabled for your account (like mod_security or Imunify360) but no luck.

https://paste.websitehostserver.net/text_2021-08-20_22-56-08_KmIFiKCtfm

The MTA (Mail Transport Agent) that is installed and used by cPanel is Exim. cPanel does not use Postfix, Qmail or Sendmail. There is a /usr/sbin/sendmail binary file for compatibility purposes, but it is a part of Exim and acts as an interface to Exim. It is not related to the Sendmail MTA.

Just to make sure we are on the same page: the issue lies on the “To” field (and not on the “From” field which is filled with email address that belongs to the same domain).

Would you be able to give us fuher guidance to solve the issue ?

thx

@codekraft

We did further testing and found something:

– ALL Good when To field is ONLY one email address that belongs to the same domain AND Mail (2) is NOT activated
– ALL Good when To field is ONLY one email address that belongs to the same domain AND Mail (2) is activated and SENT an email address that belongs to the same domain
– Slow when To field includes one email address that DO NOT belongs to the same domain
– Slow when Cc and Bcc fields include one email address that DO NOT belongs to the same domain
– Slow when Mail (2) is activated and SENT an email addresses that DO NOT belongs to the same domain

the issue seems to happen one of the recipient emails DO NOT belongs to the same domaim (not the sender email but the recipient)

How can we solve this issue ?

thxxx.

@codekraft @takayukister

do you guys see any files / seetings / data from a multisite installaiton that could create a conflict with CF7 ?

I switch my staging environment https://staging.le-briand.fr/ (admin / staging2020) from multisite installaiton to single site installation and the issue persist.

Even when I disable all the plugins.

Any thoughts on my test to run ?

They made speed test on fresh WordPress installation under le-briand.fr domain.

And the form works with server’s firewall enabled.

For them it’s not a firewall issue.

Can it come from the multisite installation ?

We did some tests with the hosting provider, change PHP version, cache optimization.

We had good results when disabling the firewall. But disabling firewall opens all closed ports including 20000:25000.

when deactivating server’s firewall it goes much faster but they said that the problem isn’t firewall but the way how the message want to go out.

I tried SMTP plugin but same issue.

@sterndata

I tried switching to the default theme, deactivating all plugins excluding Contact Form 7, and clearing all cache data.

I use the form from the plugin ‘Ultimate Addons for Gutenberg’.

I’m using TwentyTwenty theme.

Yes I tried other forms and same issue.

When clicking on ‘Send message’, the loader keeps loading.

long response time for https://le-briand.fr/wp-admin/admin-ajax.php

On the background all the email are sent fast.
But the success message takes too long to show (5s+)

thx

Any thoughts on how I could resolve the issue ?

thx Erick

I will do.

@codekraft thx a lot Erik

– create https://staging.le-briand.fr/ with a fresh WordPress installation that has own database.
– Disable Cloudflore completely
– Check the Site Health Info and all good

And still take 5s+ to get response (success message).

Any other thought of what I test ?

Also one more things : the 2 mails are sent even if you close or refresh the page before getting the success message.
if you do an error in filling in the form, the error is displayed very fast.

Can this be useful ?

thx

• This reply was modified 3 years, 3 months ago by thelabo.
• This reply was modified 3 years, 3 months ago by thelabo.

@codekraft

I remmeber I tried desactivate Cloudflare before without success. let’s try again.

I added the pages rules to bypass Cloudflare (https://snipboard.io/ecpXmI.jpg)

– *le-briand.fr/contact-artisan-matelassier/
– *le-briand.fr/wp-json/*

=> should I do anything else ?

• This reply was modified 3 years, 3 months ago by thelabo.

@codekraft thxxx.

here are the results

@le-briand.fr
[14-Aug-2021 14:02:08 UTC] mail test
[14-Aug-2021 14:02:08 UTC] 1
[14-Aug-2021 14:02:08 UTC] time_elapsed 0.18269300460815
@domain.com
[14-Aug-2021 14:04:35 UTC] mail test
[14-Aug-2021 14:04:40 UTC] 1
[14-Aug-2021 14:04:40 UTC] time_elapsed 4.4536020755768
@gmail.fr
[14-Aug-2021 14:07:08 UTC] mail test
[14-Aug-2021 14:07:13 UTC] 1
[14-Aug-2021 14:07:13 UTC] time_elapsed 4.4394159317017

Also what I notice is that when I use the feaure ‘Mail (2)’ – it takes twice the time, 10+s instead of 5+s

One more thing : I have another installations with the same theme same version that works just fine : https://jacqueshitier.com/contact-jacques-hitier-foundation/

What are the files I could check the difference between https://jacqueshitier.com/contact-jacques-hitier-foundation/ and https://le-briand.fr/contact-artisan-matelassier/

thxxx Eric.

@minosara

hey – I think I have similar as yours. but struggling to revolve it.

https://le-briand.fr/contact-artisan-matelassier/

When submitting a form, it takes 5s+ to the response : https://le-briand.fr/wp-json/contact-form-7/v1/contact-forms/1583/feedback

=> did you have similar experience ?

@codekraft

I continue testing and I found that I had the same long response time for https://le-briand.fr/wp-admin/admin-ajax.php using another contact form.

Would that help to see where the issue could be ?

thx

@codekraft

alright – unfortunately I can’t find the issue. It’s unfortunate.

I did further testing this moring and I noticed that when I used your script and I don’t define : $my_mail_address = ‘[email protected]’; (leave it as it is), I get the following results:

[14-Aug-2021 05:55:13 UTC] time_elapsed 4.432168006897
[14-Aug-2021 05:56:57 UTC] mail test
[14-Aug-2021 05:57:01 UTC] 1

—
I guess it’s not useful.

Let me know if this can help.

thx Erick