thehearttribe

I am still having this issue. Running the version 2.7.1. What’s the fix?

Hello,
I am having the exact same issue as the people above, best illustrated by PeteMason. Ho can I fix this?

One more thing, in reading the artical you posted about IPN debugging, it mentioned as a sidenote in the debugging process, about the “Hold stock (minutes)” option, and to disable it while debugging.

On this setting (WooCommerce > Settings > Products > Inventory), it also states “Hold stock (for unpaid orders) for x minutes. When this limit is reached, the pending order will be cancelled. Leave blank to disable.”

I realized that I had previously set this to just 5 minutes. Perhaps sometimes it takes a while longer, as in the last case where it looks like it took half an hour for the payment to come back as paid, and by that time, this part of Woo had marked the order as cancelled. So perhaps this was the issue? I just changed this to 120 minutes, perhaps this will solve the problem.

Any other ideas though, given my other message above? Thanks!

Hello and thank you for your reply.

Yes, in the instances that the payment had been received, but I got an email from Woo saying that the payment had failed, it was with the Standard PayPal Gateway in the Core Woo Plugin.

Yes, 99% of the time, everything works fine, but just 4 or 5 times, I have had an experience as mentioned above. I will go through that guide about the IPN and report back.

I need to clarify something I just realized in regards to the most recent occasion, from last week. In this instance, the payment actually came through WooCommerce Payments Gateway – using the Stripe integration.

I just now found the “Payments” tab on the main WP menu, and was able to confirm the payment was received. They had also sent me a screenshot of the debit from their account which confirms this. But then, I look at the Woo Order system and it says order status Canceled – and when I look at the notes in the right panel of the specific order, it says “Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.”

So the strange thing, and error, is that this note of an unpaid order, is timestamped 1 hour after the timestamp in the Payments system saying that the payment was received.

Any more thoughts? Thanks!

Thank you. I didn’t actually see the feature I was looking for there, either.

However, I was in contact with Tom over at GeneratePress, which is the theme I use, and he has written this awesome little tutorial for how to achieve it. It takes a little CSS at this time, but easy enough even for a newbie like me! Here it is:

https://docs.generatepress.com/article/centering-logo-navigation/

Thanks so much to Tom and to Ben for the great work!